Frequently Asked Questions about International Student Health Insurance

1. Go to My Account Page at United Healthcare Student Resources
2. Select the ‘Create Account’ link or login to My Account.
3. Enter your First Name, Last Name, Date of Birth, Student ID, and click ‘next’. (If you do not have your SR ID, enter your email address in ‘B’ and your Student ID in ‘C’, and then click ‘next’).
4. Create a Username and Password, then click ‘next’ to complete your account set-up.
5. Click ‘ID Card’ to print, view, or request an ID card.

Unfortunately we do not offer health insurance for domestic students. We recommend purchasing a plan through the Connect for Health Colorado marketplace, the official State Health Insurance Exchange for Colorado. Open enrollment occurs every fall. Check the website for this year’s enrollment period. If you have missed the enrollment deadline, you may be able to qualify to enroll under certain scenarios. If you cannot enroll, we recommend looking at eHealth for the time being.

Yes. As long as you are enrolled or are enrolling in the CU Denver International Student Health Insurance Plan, you may enroll your dependents.

To enroll dependents during the open enrollment period:

1. First, you will need to enroll yourself by clicking “OPT-IN” here: https://studentcenter.uhcsr.com/ucdenver
2. Next, you will log in or Create Account (if you have never logged into this site) for your My Account here: https://myaccount.uhcsr.com/​
3. Once you are logged into your My Account, there will be an “Enroll Dependents” banner on the center of your home screen. Please fill out the form and submit the payment directly to United Healthcare.

​If there is a Qualifying Life Event (e.g. arrival of spouse/dependents in country, loss of health insurance coverage, marriage, adoption/birth of a child) and it is AFTER the open enrollment period, please fill out the Qualifying Life Event Request form​​, follow the instructions, and email to sidhelp@uhcsr.com​​. Please note that dependents are eligible to enroll only within 30 days of birth or arrival in the U.S.​

Please Note: Spouses and children cannot be seen at the Health Center at Aurar​i​a.

No, our plan does not cover vision or comprehensive dental benefits. You can go to places such as Target Optical for an affordable eye exam. Insureds are eligible to one dental exam, cleaning, and x-ray per policy year at a Preferred In-Network Dental Provider. You can visit the CU School of Dental Medicine on the Anschutz Medical Campus for quality dental care at reduced prices. You can also call local dental offices and ask if they offer any discounts for students or self-pay patients. The Health Center at Auraria does not offer these services, but does have a list of Denver area resources.

Yes, please call 1-866-260-2723 for language assistance services through United Healthcare, free of charge.

By law, only the insured can access their secured healthcare information in My Account. But, if you need someone else to act on your behalf, you can complete and submit a Personal Representative Appointment within your My Account page or via the UHCSR app.

EOB stands for Explanation of Benefits. This is a document your insurer will send you to let you know a claim has been processed.

Explanation of Benefits (EOB) Flyer

Yes. Students on OPT are allowed to voluntarily enroll in the CU Denver International Student Health Insurance Plan for up to 1 year after their graduation date if they were enrolled in the plan for the semester before OPT status. Students wanting to enroll should visit https://requestcoverage.uhcsr.com/ucdenver​​.

Students are eligible to continue plan enrollment for up to 24 months after the additional OPT year if accepted into a STEM practical training. This scenario equals a total of 3 years of insurance coverage post-graduation.

You can receive the HPV vaccination at the Immunization Clinic at Denver Health (605 Bannock St., 1st Floor, Denver, CO 80204). Their phone number is 303-602-3520. You will need to bring your insurance ID card with you.

The UHCSR policy for the HPV vaccine is approved for females before age 27. Males can also be covered under the healthcare reform preventive care (ACA) guidelines, but they have to qualify under certain risk factors.

Yes.​ ​The student must use the services of the Health Center at Auraria first, where outpatient treatment will be administered or referral issued. Expenses incurred for medical treatment rendered outside of the Health Center for which no prior approval or referral is obtained are excluded from the coverage of the benefits otherwise payable under the Schedule of Benefits. A referral issued by the Health Center must accompany the claim when submitted. Only one referral is required for each Injury or Sickness per Policy Year. ​Dependents are not eligible to use the Health Center and therefore are exempt from these limitations and requirements.

A Health Center referral for outside care is not necessary only under any of the following conditions:

1. Medical Emergency. The student must return to the Health Center for necessary follow-up care.
2. When the Health Center is closed.
3. When service is rendered at another facility during break or vacation periods.
4. Medical care received when the student is more than 10 miles from campus.
5. Medical care obtained when a student is no longer able to use the Health Center due to a change in student status.
6. Maternity and obstetrical care.
7. Mental Illness Treatment and Substance Use Disorder treatment