Identity Management Maintenance

May 20-23rd, 2025

As part of ongoing efforts to improve user experience and enhance IT security, the Identity Management team will be migrating a key system to the cloud from May 20 to 23. There is no impact expected for existing university users, though new student and employee accounts assigned during this time will be created after this maintenance window. ISS and OIT are working with multiple departments and vendors campuswide to implement this migration quickly and effectively. Please contact the OIT Service Desk at 303-724-4357 if you encounter any issues.

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OIT News and Initiatives

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  • Microsoft Teams Calling Project

    Apr 24, 2025
    The campus is transitioning from the current phone system (Cisco) to Microsoft Teams Calling. The cloud-based Microsoft Teams Calling will streamline communication for you, allowing you to make and receive calls directly within the Teams app from your computer, a mobile device, or a physical phone handset. This means you can stay connected and take important calls whether you're at your desk, hybrid or on the go.  OIT is excited to implement this change to meet the new business goals and needs of our evolving campus. Microsoft Teams Calling offers multiple communication modalities while passing on lower operating costs to the end user. Our team will be working with each department to discover your unique needs prior to any migration. We have split 180 departments and units into several groups, starting with a volunteer pilot group for rigorous testing prior to transitioning other departments or units. This phased approach allows OIT to work directly with each group and learn about each department and unit’s needs to ensure you are getting the best service.
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  • New Integrated Microsoft 365 Directory

    Apr 15, 2025
    As part of ongoing efforts to improve and strengthen the university’s security posture by proactively addressing out of date technologies, the campus directory website was sunsetted on Thursday, April 10, 2025. For a new directory tool, our IdM modernization and improvement project has updated individual name search functionality within the university's Microsoft 365 suite. This offers a better user experience, more reliable data, and more appropriately meets IT security and compliance Standards. It is immediately available for directory use to university faculty, staff, students and researchers.
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  • North Classroom Data Center Testing

    Jul 26, 2023
    OIT, in collaboration with the IT Leaders of our schools and colleges, will be simulating a data center outage to test, verify and remediate our planned failover capabilities. Planned failover testing of the North Classroom Data Center is on Sunday, July 30th. This is an estimated 8-hour testing window from 7:00 am to 3:00 pm to evaluate system backup processes and remediate any issues that present. To test these processes, we will be simulating a network outage, but no power or devices will actually be turned off.
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Virtual Private Network (VPN) Updated Client

Dec 10, 2020

An updated version of the university’s virtual private network (VPN) GlobalProtect (version 5.2.3) became available on December 2. OIT highly recommends downloading the newer version for best accessibility. The VPN allows staff, faculty and students to safely connect to the secure university network, as if you were on campus.

You will be prompted to upgrade when connecting to GlobalProtect. If you didn’t update when prompted, you can later check the version you are using from About on the GlobalProtect app menu and click Check for Updates.

While installing the update, be sure you do not have any applications running that require the VPN for access. After installation, we recommend rebooting your computer. If you are experiencing any issues, refer to the MacOS GlobalProtect installation instructions or Windows GlobalProtect installation instructions.

Once you have restarted your device and opened the GlobalProtect client, you will need to re-enter your primary campus VPN portal:

  • CU Denver VPN portal address is: dc-vpn.ucdenver.edu
  • CU Anschutz Medical Campus VPN portal address is: amc-vpn.ucdenver.edu

Multi-factor authentication with Duo is required to safely use the VPN. More information is available on the OIT VPN and Remote Access webpage.

For more technology resources, services and support, visit the OIT Working Remotely webpage. If you need additional assistance while upgrading to the new GlobalProtect VPN, please contact the OIT Service Desk:

Categories: Productivity and Business Remote Access VPN or remote access | Tags: Remote Access remote learning remote teaching remote work service alerts service management VPN

Office of Information Technology

CU Denver

Lawrence Street Center

1380 Lawrence Street

13th Floor

Denver, CO 80204

303-724-4357

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