Project Goals

The EMS Modernization Project is focused on achieving three primary goals. 

Completed

Updated September 9, 2025

The project team is currently working to modernize the EMS infrastructure while also engaging users for feedback to improve processes and workflow.

• Migrating the EMS System to the Cloud:
  • Benefit: A cloud-based system will enable our team to provide faster and more efficient user support.
  • Date and Time: Completed on April 1, 2025 from 11 pm to April 2, 2025 1 pm
  • Impact: The EMS Room and Services Scheduling Web App will be temporarily unavailable during this period.

• Implementing Single Sign On and Multifactor Authentication with Duo for EMS Web App Access:
  • Benefit: Single Sign On and Multifactor Authentication with Duo provide enhanced security and a consistent login experience with the other university systems.
  • Date and Time: Completed on April 2, 2025 1 pm
  • Impact: The login page will have a new look
  

Click the login button and enter your university network credentials (e.g., SmithJ). Duo will be required for multi-factor authentication (MFA) after entering your network ID and password.

In Progress

Starting the week of February 16, 2026, enhancements will be made to EMS that will simplify access, streamline reservations, and keep information more accurate across the system. See the EMS Updates website for more details about these changes. 

• Faster, Automatic Account Setup 
  • EMS accounts will be automatically created for CU Denver | Anschutz faculty, staff and enrolled students.
• Automatic Access to Campus Templates 
  • Users will automatically see and have access to templates for their primary campus.
  • Target Completion: End of March 2026

• Department Information Updates 
  • EMS will automatically update to reflect department changes. 
• Updated Reservation Questions 
  • Reservation questions will appear in a new format:  

    Use Add/Remove and check any applicable situations from the list. 

  

Benefits of these Changes: 

• Simplified access: No more account requests—log in right away. 
• Streamlined reservations: 
  • See only rooms on your campus
  • Fewer, more organized reservation questions
• Always-up-to-date information: 
  • Department and contact changes automatically sync 
  • Less manual cleanup needed from users 

Upcoming:

As a part of the EMS Modernization Project, Information Strategy and Services (ISS) is implementing additional enhancements in 2026, including:

• A mobile app for quick and basic reservation

Further details will be shared as they become available.

User Survey

As part of our EMS Scheduling Modernization Project, we conducted a user survey to better understand and improve the room reservation experience.

• Survey Period: May 16 – June 6
• Participants: Frequent EMS Web App users from CU Anschutz and CU Denver
• Survey Focus: User ratings and user challenges of all 3 steps of the room reservation process, i.e. room selection, service requests, additional reservation details
• Key Findings:
  • Overall Rating: 3.5 out of 5 stars
  • What users like: Room information was readily available
  • What users want to improve: More clear prompts and questions throughout the reservation process

In addition to the survey, we are working closely with key stakeholders to gather requirements and drive the project, including:

• CU Denver Space Planning
• CU Denver Office of the Registrar
• CU Denver Facilities Management
• CU Denver OIT
• CU Denver Emergency and Security Services
• CU Denver University Events

If you would like to learn about other ways contribute to the project, please contact [email protected] 

Frequently Asked Questions