Staff Tools and Services

 

Commonly used OIT tools, services, and resources for staff. To view all services, browse all tools and services.

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303-724-4357 (4-HELP from a campus phone)

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University Access Resources

Multi-Factor Authentication (MFA) with Duo

Category: IT Security Remote Access Software Audience: Faculty Researchers Staff Students Cost: Free
Staff, faculty and students are required to enroll a device in multi-factor authentication (MFA) with Duo to help strengthen security by providing two proofs of your identity.
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Remote Access VPN

Category: IT Security OIT - Categories OIT - Type of software Productivity and Business Remote Access Software VPN or remote access Audience: Faculty Researchers Staff Students Cost: Free
When connecting from off-campus, there are several remote options based on your needs. You will be prompted for multi-factor authentication through Duo during login to the VPN or VMware Omnissa Horizon for remote access.
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University Credentials

Category: OIT - Categories OIT - Type of software Operating Systems Remote Access Software Audience: Faculty Staff Students Cost: Free
Your university credentials are the username / email address and password pair that provides secure access to several resources at the university, as well as a number of resources provided by the CU system. These services include email, the web login portal, VPN and wireless access.
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Operations Resources

Computer and Device Setup

Category: Computer and Device Support OIT - Categories OIT - Type of software Operating Systems Audience: Faculty Staff Cost: Free
The OIT Service Desk provides onsite services to CU Denver faculty and staff including warranty and out-of-warranty support, systems set-up and repair, software installation, hardware upgrade and installation assistance. Our technicians also assist customers with data transfer from their old computer to their new computer upon new equipment installation.
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Email Boxes

Category: Email Marketing and Communications Audience: Faculty Staff Cost: Free
A Shared Mailbox allows multiple users to read and send email messages from a common account. It also includes a shared calendar, enabling users to schedule and view events like vacation time collectively.
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Microsoft OneDrive for Business

Category: Office 365 OIT - Categories OIT - Type of software OneDrive Productivity and Business Software Audience: Faculty Researchers Staff Students Cost: Free
OneDrive for Business is an integral part of Microsoft 365 and provides a place in the cloud where you can store, share and sync your work files.
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Network Services

Category: Billing Computer and Device Support OIT - Categories OIT - Type of software Operating Systems Remote Access Remote Access Audience: Faculty Staff Students Cost: See extended details for service rates
This service request provides wired and wireless computer access to the university's data network. This connectivity allows access to the Internet and to university-managed network-dependent resources (such as servers and applications). *Need to be on VPN or campus network to access button link
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Printer Setup/Support

Category: Computer and Device Support OIT - Categories Audience: Faculty Staff Cost: Free
Onsite printer support to CU Denver faculty and staff including new installations and set-ups, re-installs, troubleshooting, repairing, upgrading and print queue creation. Our full spectrum of services includes proactive, reactive, onsite and remote support.
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Technology Risk Assessment

Category: IT Security OIT - Categories Audience: Faculty Staff Cost: Free
Third-party vendor apps and cloud services can pose risks to the university. To reduce these risks, the Risk and Compliance (RAC) team reviews vendors handling confidential or highly confidential data, including HIPAA, FERPA, and PCI.
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Tools for Daily Tasks

Digital Signage for CU Anschutz

Category: Marketing and Communications OIT - Type of software Room Scheduling Audience: Faculty Researchers Staff Cost: Free
The Interactive Media and Digital Signage Program is a comprehensive service that leverages digital technology to deliver engaging and dynamic content to targeted audiences on campus.
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Docusign

Category: OIT - Categories OIT - Type of software Productivity and Business Software Audience: Faculty Researchers Staff Cost: Free
Docusign is currently available to university researchers, faculty and staff. This HIPAA-compliant web-based application is a fast, secure way to create, sign and send documents from any device. Beginning in mid-November 2024, multi-factor authentication (MFA) with Duo will be required to log in to Docusign.
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Grammarly

Category: OIT - Type of software OIT and Partner Supported Software Audience: Faculty Researchers Staff Students Cost: $36.00 per year
Grammarly for Education is an enterprise agreement that allows university faculty, staff and students to utilize the Grammarly tool at a discounted rate. Grammarly is a real-time communication assistant that works across many applications to assist users with grammar and usage, phrasing and readability, spelling and more.  
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Microsoft 365

Category: Office 365 OIT - Categories OIT - Type of software Productivity and Business Software Audience: Faculty Staff Students Cost: Free
Word, Excel, PowerPoint, OneNote, OneDrive, Outlook and more - Microsoft 365 is a suite of productivity, storage, multi-media and business applications that allows you to collaborate and share your work across campus, teams and classes.
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Microsoft 365 Copilot

Category: Artificial Intelligence (AI) Office 365 Audience: Faculty Staff Cost: $216.00
Microsoft 365 Copilot is a powerful AI assistant that helps you write better documents, emails, presentations, and more. This powerful AI tool can suggest content, grammar, tone and style improvements based on your context and preferences. Microsoft 365 Copilot works with Microsoft Word, Excel, Outlook, PowerPoint, OneNote and Teams.
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Microsoft Teams

Category: Office 365 OIT - Categories OIT - Type of software Productivity and Business Software Audience: Faculty Staff Students Cost: Free
Microsoft Teams is a chat-centered workspace in Microsoft 365. It brings people, conversations, files, and tools into one place, so everyone has instant access to everything — facilitate meetings, chat one-on-one, make audio or video calls, and connect your Teams site to third-party apps safely.
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Room Scheduling System (EMS)

Category: OIT - Type of software Productivity and Business Room Scheduling Audience: Faculty Staff Students Cost: Free
This system is used to schedule classrooms and conference rooms, multipurpose meeting rooms, computer teaching labs, small group rooms, lecture halls, and auditoriums as well as AV equipment and facilities services.
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Website Consultation

Category: CMS Design and Development OIT - Categories OIT - Type of software Website Management and Development Audience: Faculty IT Professional Staff Cost: Free
The OIT Web Services and Web Development teams' partner with the CU Anschutz Office of Communications and CU Denver University Communications teams to offer consultation on website content strategy, information architecture, CMS best practices and brand compliance. We offer weekly Open Lab sessions with web team members.
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Zoom

Category: Billing OIT - Categories OIT - Type of software Remote Access Software Web Conferencing Zoom Audience: Faculty Staff Students Cost: Free
Zoom is a best-in-class online communication and collaboration tool that provides video conferencing, web conferencing, and audio conferencing (both device-based and phone), as well as audio/video/sharing, all with an intuitive and easy-to-use user interface.
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Additional Tools and Resources

Adobe for CU Denver Faculty and Staff

Category: Design and Development Marketing and Communications OIT - Categories OIT - Type of software Software Audience: Faculty Staff Cost: $65 for Creative Cloud; $18 for Acrobat Pro
Adobe Acrobat Pro and a wide range of Adobe Creative Cloud software and tools for graphic design, video editing, web development, image editing and more are available to faculty and staff through our license agreement with Adobe. To request a license, scroll down for detailed instructions in the full description.
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Business Analysis

Category: Business Analysis Change Management Data Analysis IT Projects Process Improvement Requirements Gathering Solution Design Stakeholder Consultation Audience: Faculty IT Professional Researchers Staff Cost: Free
The Business Analysis Office (BAO) offers professional services centered on enhancing project environments through effective business analysis. Specializing in technology-driven initiatives, our team of BAO professionals excels in requirements gathering, process improvement, and solution design. With a focus on stakeholder consultation and change management, we ensure the success of projects across various domains.
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Change Management

Category: Change Implementation Change Management Communication Planning IT Projects Organizational Culture Project Management Stakeholder Engagement Training and Development Transition Management Audience: Faculty IT Professional Researchers Staff Cost: Free
The Change Management Office (CMO) provides professional services focused on facilitating effective change within project environments. With a specialized focus on change management, our team of CMO professionals brings expertise in change implementation, stakeholder engagement, and communication planning. Through training and development initiatives, we support transition management and promote positive organizational culture, ensuring successful project outcomes across diverse domains.
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Compromised Email Accounts

Category: IT Security OIT - Categories Audience: Faculty Staff Students Cost: Free
If you believe your account has been compromised, the Security and Compliance team is available to assist. There will be an investigation into the compromised account and a process for mitigating future risk. Stop all actions and do not turn off the computer. Contact the Service Desk and report the incident.
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eComm License

Category: Email Marketing and Communications OIT - Categories OIT - Type of software Productivity and Business Software Audience: Staff Cost: Cost varies based on license (one or all software)
The eComm license includes Salesforce, Marketing Cloud and Cvent. It enables users to create and send personalized promotional and transactional email messages using contact data of our constituents. Cvent, an event registration and management tool, is also included in the package. The university will centrally fund one eComm license for each school, college and university-approved administrative units.
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Formstack

Category: Forms Formstack OIT - Categories OIT - Type of software Survey tools Audience: Faculty Researchers Staff Students Cost: Free
Formstack is a form building and data collection tool that can be used to accomplish a wide variety of tasks. You can build forms; configure everything from notification emails to approval workflows and form security; and view, edit, export or manipulate the data which has been submitted via your form.
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Microsoft Forms

Category: Forms Office 365 OIT - Categories OIT - Type of software Software Survey tools Audience: Faculty Researchers Staff Students Cost: Free
Microsoft Forms is a tool that allows for the easy creation of surveys, quizzes and polls making it easy to collect and analyze data.
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Microsoft Outlook Email

Category: Email Office 365 OIT - Categories Software Audience: Faculty Staff Students Cost: Free
All email lives in the cloud at Microsoft 365 and is accessible from any device, anywhere. Benefits of using Outlook include increased mailbox sizes limits up to 50GB, online archive to store old email up to 100GB, capability to send attachments up to 25MB and unlimited storage in the public cloud.
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Operating System Support

Category: Computer and Device Support OIT - Categories OIT - Type of software Operating Systems Audience: Faculty Staff Cost: Free
The OIT Service Desk provides faculty and staff support with any Operating System (ex. Windows, Mac) issues or troubleshooting.
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Phishing Emails

Category: Email IT Security IT Security OIT - Categories OIT - Type of software Audience: Faculty Staff Students Cost: Free
Phishing is a psychological attack used by cyber criminals to trick you into giving up information or taking an action. Learn more about recognizing phishing attempts.
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Project Management

Category: Initiative Support IT Projects Project Coordination Project Management Project Planning Quality Assurance Resource Management Risk Assessment Stakeholder Engagement Audience: Faculty IT Professional Researchers Staff Cost: Free
The Project Management Office (PMO) delivers professional services specializing in project management, particularly in technology-driven projects. Our team of PMO professionals brings a wealth of expertise in project planning, coordination, and stakeholder engagement. With a focus on quality assurance and risk assessment, we ensure successful project execution across diverse domains.
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Qualtrics

Category: Forms OIT - Categories OIT - Type of software Qualtrics Software Survey tools Audience: Faculty Researchers Staff Students Cost: Free
Qualtrics provides a cloud-based survey platform allowing organizations to standardize data and surveys. Qualtrics and is an approved software provider for forms that collect protected information; this includes information as part of the Health Insurance Portability and Accountability Act (HIPAA). All new forms that collect protected information are required to reside in Qualtrics as of January 2021.
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Office of Information Technology

CU Denver

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1380 Lawrence Street

13th Floor

Denver, CO 80204

303-724-4357

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