IT Professionals Tools and Services

 

Commonly used OIT tools, services, and resources for IT professionals. To view all services, browse all tools and services.

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Phone Support

Contact us over the phone for assistance

303-724-4357 (4-HELP from a campus phone)

7:30 a.m. to 6 p.m., Monday - Thursday

7:30 a.m. to 5 p.m., Friday

 

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Chat Portal

Start a live chat with an OIT team member for assistance

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8 a.m. to 7 p.m., Monday - Thursday
8 a.m. to 5 p.m., Friday
Noon to 5 p.m., Saturday

 

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Self Service Portal

Enter a ticket for assistance

Submit a ticket

Email the Service Desk

24/7 access to the OIT Service Center, your ticket will be replied to during normal hours of operation in the order it was received.


University Access Resources

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Multi-Factor Authentication (MFA) with Duo

Category: IT Security Remote Access Software Audience: Faculty Researchers Staff Students Cost: Free
Staff, faculty, and students are required to enroll a device in Duo Security for multi-factor authentication to help strengthen security by providing two proofs of your identity.
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Remote Access VPN

Category: IT Security OIT - Categories OIT - Type of software Productivity and Business Remote Access Software VPN or remote access Audience: Faculty Researchers Staff Students Cost: Free
When connecting from off-campus, there are several remote options based on your needs. Please note that you will be prompted for multi-factor authentication through Duo during login to the VPN or VMware Horizon for remote access.
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Remote Desktop and Thin Clients

Category: Computer and Device Support OIT - Categories OIT - Type of software Remote Access Software Audience: Faculty Staff Cost: Paid subscription for Thin Clients
Remote desktop allows access to university resources, including your regular work desktop, shared internal files, and folders by using the full downloadable VMware Horizon Client or the Horizon web client through your preferred browser. Thin Clients receive hosted desktop and application computing systems for paid subscribers at the university.
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Single Sign On (SSO)

Category: OIT - Categories OIT - Type of software Remote Access Audience: Faculty Staff Students Cost: Free
Authentication services to university units for departmental or campuswide applications that require the authentication of users based on their affiliation with the university.
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Information Technology Advisory Community (ITAC) Resources

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Additional Tools and Resources

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Application and Cloud Service Assessments

Category: IT Security OIT - Categories Audience: Faculty Staff Cost: Free
Risk and Compliance team reviews the security and practices of third party applications, cloud services and business processes in order to protect university confidential and highly confidential data, including PHI, to reduce risk and meet compliance standards.
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Formstack

Category: Forms Formstack OIT - Categories OIT - Type of software Survey tools Audience: Faculty Researchers Staff Students Cost: Free
Formstack is a form building and data collection tool that can be used to accomplish a wide variety of tasks. You can build forms; configure everything from notification emails to approval workflows and form security; and view, edit, export or manipulate the data which has been submitted via your form.
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Microsoft Forms

Category: Forms Office 365 OIT - Categories OIT - Type of software Software Survey tools Audience: Faculty Researchers Staff Students Cost: Free
Microsoft Forms is a tool that allows for the easy creation of surveys, quizzes, and polls. Microsoft 365 applications are free to faculty, students and staff. The university has a Business Associate Agreement (BAA) with Microsoft that allows for secure collaboration and HIPAA compliance.
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Microsoft OneDrive for Business

Category: Office 365 OIT - Categories OIT - Type of software Onedrive Productivity and Business Software Audience: Faculty Researchers Staff Students Cost: Free
OneDrive for Business is an integral part of Microsoft 365 and provides a place in the cloud where you can store, share, and sync your work files.
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Microsoft Outlook Email

Category: Email Office 365 OIT - Categories Software Audience: Faculty Staff Students Cost: Free
All email lives in the cloud at Microsoft 365 and is accessible from any device, anywhere. Benefits of using Outlook include increased mailbox sizes limits up to 50GB, online archive to store old email up to 100GB, capability to send attachments up to 25MB and unlimited storage in the public cloud.
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New Website

Category: Design and Development OIT - Categories OIT - Type of software Website Management and Development Audience: Faculty Staff Cost: Free
University affiliated units such as schools, colleges, centers, administrative offices, and more are entitled to their own section on ucdenver.edu or cuanschutz.edu.

Phishing Emails

Category: Email IT Security IT Security OIT - Categories OIT - Type of software Audience: Faculty Staff Students Cost: Free
Phishing is a psychological attack used by cyber criminals to trick you into giving up information or taking an action. Learn more about recognizing phishing attempts.
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Public Web and Intranet Content Management System (CMS) Training

Category: CMS Design and Development OIT - Categories OIT - Type of software Sitefinity Training Training Website Management and Development Audience: Faculty IT Professional Staff Cost: Free
Training is offered for Sitefinity (Public website CMS), SharePoint 2013 (the Catalyst Intranet) and SharePoint Online.

Qualtrics

Category: Forms OIT - Categories OIT - Type of software Qualtrics Software Survey tools Audience: Faculty Researchers Staff Students Cost: Free
Qualtrics provides a cloud-based survey platform allowing organizations to standardize data and surveys. Qualtrics and is an approved software provider for forms that collect protected information; this includes information as part of the Health Insurance Portability and Accountability Act (HIPAA). All new forms that collect protected information are required to reside in Qualtrics as of January 2021.
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SharePoint Online Access

Category: Design and Development OIT - Categories OIT - Type of software Website Management and Development Audience: Faculty IT Professional Staff Cost: Free
Request creation of or access to edit a SharePoint Online website.

Website Consultation

Category: CMS Design and Development OIT - Categories OIT - Type of software Website Management and Development Audience: Faculty IT Professional Staff Cost: Free
The OIT Web Services and Web Development teams' partner with the CU Anschutz Office of Communications and CU Denver University Communications teams to offer consultation on website content strategy, information architecture, CMS best practices and brand compliance. We offer weekly Open Lab sessions with web team members.
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Zoom Webinars

Category: Billing OIT - Categories OIT - Type of software Remote Access Software Web Conferencing Zoom Audience: Faculty Staff Cost: See extended details for service rates
Zoom Webinar licenses are available for a price depending on the size of the webinar. Contact the OIT Service Desk to request a license for up to 3,000 webinar participants.
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