Staff Tools and Services

 

Commonly used OIT tools, services, and resources for staff. To view all services, browse all tools and services.

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Review the complete list of system alerts to learn about any planned outages related to OIT.

Looking to purchase computers? Visit our Procurement Best Practices webpage.

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303-724-4357 (4-HELP from a campus phone)

7:30 a.m. to 6 p.m., Monday - Thursday

7:30 a.m. to 5 p.m., Friday

 

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Self Service Portal

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24/7 access to the Service Portal, your ticket will be replied to during normal hours of operation in the order it was received.

University Access Resources

Multi-Factor Authentication (MFA) with Duo

Category: IT Security Remote Access Software Audience: Faculty Researchers Staff Students Cost: Free
Staff, faculty and students are required to enroll a device in multi-factor authentication (MFA) with Duo to help strengthen security by providing two proofs of your identity.
See full details

Remote Access VPN

Category: IT Security OIT - Categories OIT - Type of software Productivity and Business Remote Access Software VPN or remote access Audience: Faculty Researchers Staff Students Cost: Free
When connecting from off-campus, there are several remote options based on your needs. You will be prompted for multi-factor authentication through Duo during login to the VPN or VMware Omnissa Horizon for remote access.
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University Credentials

Category: OIT - Categories OIT - Type of software Operating Systems Remote Access Software Audience: Faculty Staff Students Cost: Free
Your university credentials are the username / email address and password pair that provides secure access to several resources at the university, as well as a number of resources provided by the CU system. These services include email, the web login portal, VPN and wireless access.
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Operations Resources

Computer and Device Setup

Category: Computer and Device Support OIT - Categories OIT - Type of software Operating Systems Audience: Faculty Staff Cost: Free
The OIT Service Desk provides onsite services to CU Denver faculty and staff including warranty and out-of-warranty support, systems set-up and repair, software installation, hardware upgrade and installation assistance. Our technicians also assist customers with data transfer from their old computer to their new computer upon new equipment installation.
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Email Boxes

Category: Email Marketing and Communications Audience: Faculty Staff Cost: Free
A Shared Mailbox allows multiple users to read and send email messages from a common account. It also includes a shared calendar, enabling users to schedule and view events like vacation time collectively.
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Microsoft OneDrive for Business

Category: Office 365 OIT - Categories OIT - Type of software OneDrive Productivity and Business Software Audience: Faculty Researchers Staff Students Cost: Free
OneDrive for Business is an integral part of Microsoft 365 and provides a place in the cloud where you can store, share and sync your work files.
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Network Services

Category: Billing Computer and Device Support OIT - Categories OIT - Type of software Operating Systems Remote Access Remote Access Audience: Faculty Staff Students Cost: See extended details for service rates
This service request provides wired and wireless computer access to the university's data network. This connectivity allows access to the Internet and to university-managed network-dependent resources (such as servers and applications). *Need to be on VPN or campus network to access button link
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Printer Setup/Support

Category: Computer and Device Support OIT - Categories Audience: Faculty Staff Cost: Free
Onsite printer support to CU Denver faculty and staff including new installations and set-ups, re-installs, troubleshooting, repairing, upgrading and print queue creation. Our full spectrum of services includes proactive, reactive, onsite and remote support.
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Technology Risk Assessment

Category: IT Security OIT - Categories Audience: Faculty Staff Cost: Free
Third-party vendor apps and cloud services can pose risks to the university. To reduce these risks, the Risk and Compliance (RAC) team reviews vendors handling confidential or highly confidential data, including HIPAA, FERPA, and PCI.
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Tools for Daily Tasks

Digital Signage for CU Anschutz

Category: Marketing and Communications OIT - Type of software Room Scheduling Audience: Faculty Researchers Staff Cost: Free
The Interactive Media and Digital Signage Program is a comprehensive service that leverages digital technology to deliver engaging and dynamic content to targeted audiences on campus.
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Docusign

Category: OIT - Categories OIT - Type of software Productivity and Business Software Audience: Faculty Researchers Staff Cost: Free
Docusign is currently available to university researchers, faculty and staff. This HIPAA-compliant web-based application is a fast, secure way to create, sign and send documents from any device. Beginning in mid-November 2024, multi-factor authentication (MFA) with Duo will be required to log in to Docusign.
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Grammarly

Category: OIT - Type of software Software Audience: Faculty Researchers Staff Students Cost: $36.00 per year
Grammarly for Education is an enterprise agreement that allows university faculty, staff and students to utilize the Grammarly tool at a discounted rate. Grammarly is a real-time communication assistant that works across many applications to assist users with grammar and usage, phrasing and readability, spelling and more.  
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Microsoft 365

Category: Office 365 OIT - Categories OIT - Type of software Productivity and Business Software Audience: Faculty Staff Students Cost: Free
Word, Excel, PowerPoint, OneNote, OneDrive, Outlook and more - Microsoft 365 is a suite of productivity, storage, multi-media and business applications that allows you to collaborate and share your work across campus, teams and classes.
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Microsoft Copilot Pro

Category: Artificial Intelligence (AI) Office 365 Audience: Faculty Staff Cost: $216.00
Microsoft Copilot Pro is a powerful AI assistant that helps you write better documents, emails, presentations, and more. This powerful AI tool can suggest content, grammar, tone and style improvements based on your context and preferences. Microsoft Copilot Pro works with Microsoft Word, Excel, Outlook, PowerPoint, OneNote and Teams.
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Microsoft Teams

Category: Office 365 OIT - Categories OIT - Type of software Productivity and Business Software Audience: Faculty Staff Students Cost: Free
Microsoft Teams is a chat-centered workspace in Microsoft 365. It brings people, conversations, files, and tools into one place, so everyone has instant access to everything — facilitate meetings, chat one-on-one, make audio or video calls, and connect your Teams site to third-party apps safely.
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Room Scheduling System (EMS)

Category: OIT - Type of software Productivity and Business Room Scheduling Audience: Faculty Staff Students Cost: Free
This system is used to schedule classrooms and conference rooms, multipurpose meeting rooms, computer teaching labs, small group rooms, lecture halls, and auditoriums as well as AV equipment and facilities services.
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Website Consultation

Category: CMS Design and Development OIT - Categories OIT - Type of software Website Management and Development Audience: Faculty IT Professional Staff Cost: Free
ISS Web Development teams' partner with the CU Anschutz Office of Communications to offer consultation on website content strategy, information architecture, CMS best practices and brand compliance. We offer weekly Open Lab sessions with web team members.
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Zoom

Category: Billing OIT - Categories OIT - Type of software Remote Access Software Web Conferencing Zoom Audience: Faculty Staff Students Cost: Free
Zoom is a best-in-class online communication and collaboration tool that provides video conferencing, web conferencing, and audio conferencing (both device-based and phone), as well as audio/video/sharing, all with an intuitive and easy-to-use user interface.
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Additional Tools and Resources

Microsoft Outlook Email

Category: Email Office 365 OIT - Categories Software Audience: Faculty Staff Students
All email lives in the cloud at Microsoft 365 and is accessible from any device, anywhere. Benefits of using Outlook include increased mailbox sizes limits up to 50GB, online archive to store old email up to 100GB, capability to send attachments up to 25MB and unlimited storage in the public cloud.
Access Microsoft Outlook Email

Welcome to Microsoft Outlook

Microsoft Outlook is the only university-supported email client and is highly recommended for accessing your university email. In addition, OIT recommends installing the Microsoft 365 Outlook app on your mobile device from the iOS and Android App store.

The university uses Duo Security to provide multi-factor authentication before accessing Outlook. Use the Microsoft Outlook desktop or mobile application for easiest access to your email. Please note: If you use a web browser such as Chrome or Internet Explorer to access web mail, instead of the Outlook application, you will be challenged for MFA every time you open a new browser session. For convenience, OIT suggests installing the Outlook application on your mobile and personal devices so you're only prompted to authenticate about every 90 days.

Shared Email Boxes

Information about requesting and using a Shared Mailbox is available on the OIT Email Boxes webpage. 

Email Security Practices

OIT continues to enhance email security protocols because of the rise in cyberattacks against members of our university community. Visit the Encryption webpage to learn more about communicating securely with outside parties. It's up to all of us to keep our data and systems safe.

New Outlook Security Features - July 2024 Updates

Microsoft Defender Quarantine Notifications were enabled on July 20. Refer to the campuswide message about the update and the Quarantine Email Notifications webpage for additional information about Microsoft Defender Quarantine. In addition, two enhancements to the security of our email environment include first contact safety tips and authenticated sender tagging.

Example of new Outlook first contact security feature

Learn more in our newsroom. More information also is available from Microsoft:

Training Resources

Getting Started

Microsoft resources for setting up Outlook email:

Additional Resources

Office of Information Technology

CU Denver

Lawrence Street Center

1380 Lawrence Street

13th Floor

Denver, CO 80204

303-724-4357

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