Staff Tools and Services

 

Commonly used OIT tools, services, and resources for staff. To view all services, browse all tools and services.

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Review the complete list of system alerts to learn about any planned outages related to OIT.

Looking to purchase computers? Visit our Procurement Best Practices webpage.

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Phone Support

Contact us over the phone for assistance

303-724-4357 (4-HELP from a campus phone)

7:30 a.m. to 6 p.m., Monday - Thursday

7:30 a.m. to 5 p.m., Friday

 

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Self Service Portal

Enter a ticket for assistance

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Email the Service Desk

24/7 access to the Service Portal, your ticket will be replied to during normal hours of operation in the order it was received.


University Access Resources

Multi-Factor Authentication (MFA) with Duo

Category: IT Security Remote Access Software Audience: Faculty Researchers Staff Students Cost: Free
Staff, faculty and students are required to enroll a device in multi-factor authentication (MFA) with Duo to help strengthen security by providing two proofs of your identity.
See full details

Remote Access VPN

Category: IT Security OIT - Categories OIT - Type of software Productivity and Business Remote Access Software VPN or remote access Audience: Faculty Researchers Staff Students Cost: Free
When connecting from off-campus, there are several remote options based on your needs. You will be prompted for multi-factor authentication through Duo during login to the VPN or VMware Omnissa Horizon for remote access.
See full details

University Credentials

Category: OIT - Categories OIT - Type of software Operating Systems Remote Access Software Audience: Faculty Staff Students Cost: Free
Your university credentials are the username / email address and password pair that provides secure access to several resources at the university, as well as a number of resources provided by the CU system. These services include email, the web login portal, VPN and wireless access.
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Operations Resources

Computer and Device Setup

Category: Computer and Device Support OIT - Categories OIT - Type of software Operating Systems Audience: Faculty Staff Cost: Free
The OIT Service Desk provides onsite services to CU Denver faculty and staff including warranty and out-of-warranty support, systems set-up and repair, software installation, hardware upgrade and installation assistance. Our technicians also assist customers with data transfer from their old computer to their new computer upon new equipment installation.
See full details

Email Boxes

Category: Email Marketing and Communications Audience: Faculty Staff Cost: Free
A Shared Mailbox allows multiple users to read and send email messages from a common account. It also includes a shared calendar, enabling users to schedule and view events like vacation time collectively.
See full details

Microsoft OneDrive for Business

Category: Office 365 OIT - Categories OIT - Type of software OneDrive Productivity and Business Software Audience: Faculty Researchers Staff Students Cost: Free
OneDrive for Business is an integral part of Microsoft 365 and provides a place in the cloud where you can store, share and sync your work files.
See full details

Network Services

Category: Billing Computer and Device Support OIT - Categories OIT - Type of software Operating Systems Remote Access Remote Access Audience: Faculty Staff Students Cost: See extended details for service rates
This service request provides wired and wireless computer access to the university's data network. This connectivity allows access to the Internet and to university-managed network-dependent resources (such as servers and applications). *Need to be on VPN or campus network to access button link
See full details

Printer Setup/Support

Category: Computer and Device Support OIT - Categories Audience: Faculty Staff Cost: Free
Onsite printer support to CU Denver faculty and staff including new installations and set-ups, re-installs, troubleshooting, repairing, upgrading and print queue creation. Our full spectrum of services includes proactive, reactive, onsite and remote support.
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Technology Risk Assessment

Category: IT Security OIT - Categories Audience: Faculty Staff Cost: Free
Third-party vendor apps and cloud services can pose risks to the university. To reduce these risks, the Risk and Compliance (RAC) team reviews vendors handling confidential or highly confidential data, including HIPAA, FERPA, and PCI.
See full details
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Tools for Daily Tasks

Microsoft Teams

Category: Office 365 OIT - Categories OIT - Type of software Productivity and Business Software Audience: Faculty Staff Students
Microsoft Teams is a chat-centered workspace in Microsoft 365. It brings people, conversations, files, and tools into one place, so everyone has instant access to everything — facilitate meetings, chat one-on-one, make audio or video calls, and connect your Teams site to third-party apps safely.

Welcome to Microsoft Teams

Microsoft Teams is a chat-centered workspace in Microsoft 365. It brings people, conversations, files, and tools into one place, so everyone has instant access to everything — facilitate meetings, chat one-on-one, make audio or video calls, and connect your Teams site to third-party apps safely.

Be sure you have Duo to provide multi-factor authentication (MFA) with Microsoft 365 applications - including Teams - when on-campus or off-campus. OIT recommends using the Microsoft Teams desktop or mobile device application for access to all your Teams from your phone or other mobile device so that you only need to authenticate about every 90 days.

Watch the What is Microsoft Teams video to learn more.

Microsoft Teams live events are enabled for all university staff, faculty, and students. Live events provide similar functionality to a Zoom Webinar and does not require any additional cost to use. Click on the Calendar in Teams and click on the down arrow next to New meeting to view the Live event option. Additional information is available below in the Getting Started Using Microsoft Teams Live Events section below. 

 

Get started using Microsoft Teams

  • Go to your University Microsoft 365 Webmail
  • Click the “waffle” in the upper left corner
  • Under “apps”, find “Teams”
  • Click the “Download Teams for Desktop” link in the bottom left-hand corner
  • Install Teams for your operating system (Windows or Mac OS).
  • Any Teams you belong to will show up on the left-hand pane of the Teams download.

 
Helpful Tips for Setting Up Teams

  • Create a Team: Hints for naming Teams...
    • The name of the Team is public, even if the content is private
    • Be specific, Include segment, business unit or department prefixes and acronyms
    • Include “Project Team” or “Working Group” for Teams set up around commonly-known programs and services
  • Channels:
    • Dedicated sections within a Team to keep conversations organized
    • Organize by topic, department, client, project
    • Currently, everyone on a Team has access to every channel. Private channels are coming soon.
    • Every channel has its own conversation space, apps, notebook, document library, etc. These are organized as tabs across the top.
    • Create a channel video
  • Tabs: Tabs, added along the top of a channel, can contain a document from your files area which is especially important to that channel (such as a project charter), or an application like a Planner project plan, a Youtube video, or a polling application like Polly. Learn more about tabs.
  • Notify others: Notify your teammates about conversations in Teams. The Teams equivalent of addressing someone on the To: line in an email is  @-mention. You can @mention an entire team, a channel, or an individual. Teams offers an opportunity to replace email threads with Teams conversations. Learn more.
  • Integrate apps: Apps, bots, and connectors integrate into a channel. You can get data from your social media accounts like Twitter or Facebook, have a personal assistant schedule meetings and track your packages, or keep your project plans in a channel for all to find. Learn more about using apps with Teams. 

HIPAA Compliance for Teams

Microsoft Teams (Teams) brings together the full breadth and depth of Microsoft 365, to provide a true chat-based hub for teamwork and give customers the opportunity to create a more open, fluid, and digital environment. Teams is built on existing Microsoft technologies woven together by O365 Groups. Teams is built on the Microsoft 365 hyper-scale, enterprise-grade cloud, delivering the advanced security and compliance capabilities Microsoft customers expect.

When the University of Colorado of Denver shares information, internally or externally, it is important that the confidentiality, integrity, and availability of that data be preserved. That is no small task, especially with so many cloud storage options available. Microsoft has entered into a Business Associates Agreement (BAA) with the University of Colorado of Denver. This agreement helps provide university students, faculty, and staff with a tool for collaboration and secure file sharing, Microsoft Teams.  

While Teams is configured for HIPAA compliance, you should use caution in the type of data is stored as well as with whom and how the data is shared (same university HIPAA policies and procedures apply).

HIPAA compliance depends on all of us. Please review the following information:

  • Data Classification & Impact
  • Protected Health Information (PHI)
  • Data Integrity - HIPAA Policy
  • Security of ePHI on Home Computers - HIPAA Policy
  •  

    If you have any questions regarding this service, please contact the OIT Service Desk at 303.724.4357.

    Training Resources

    Getting Started

    Using Microsoft Teams Live Events

    Microsoft Teams Live Events are an extension of Teams meetings that enable you to schedule and produce events that stream to large online audiences

    View Microsoft's live events training material: 

    To get started:

    1. Schedule a live event
    2. Invite attendees
    3. Produce your live event
    4. Present in a live event in Microsoft Teams
    5. Manage the recording and reports

    Add Pronouns to Teams

    How to add your pronouns to your profile card:

    Anyone with a @ucdenver.edu and/or @cuanschutz.edu email address will be able to see your pronouns in Teams and in Outlook. For a video walkthrough, please visit this Microsoft Teams Pronouns Guide.  

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    Additional Tools and Resources

    Adobe for CU Denver Faculty and Staff

    Category: Design and Development Marketing and Communications OIT - Categories OIT - Type of software Software Audience: Faculty Staff Cost: $65 for Creative Cloud; $18 for Acrobat Pro
    Adobe Acrobat Pro and a wide range of Adobe Creative Cloud software and tools for graphic design, video editing, web development, image editing and more are available to faculty and staff through our license agreement with Adobe. To request a license, scroll down for detailed instructions in the full description.
    See full details

    Business Analysis

    Category: Business Analysis Change Management Data Analysis IT Projects Process Improvement Requirements Gathering Solution Design Stakeholder Consultation Audience: Faculty IT Professional Researchers Staff Cost: Free
    The Business Analysis Office (BAO) offers professional services centered on enhancing project environments through effective business analysis. Specializing in technology-driven initiatives, our team of BAO professionals excels in requirements gathering, process improvement, and solution design. With a focus on stakeholder consultation and change management, we ensure the success of projects across various domains.
    See full details

    Change Management

    Category: Change Implementation Change Management Communication Planning IT Projects Organizational Culture Project Management Stakeholder Engagement Training and Development Transition Management Audience: Faculty IT Professional Researchers Staff Cost: Free
    The Change Management Office (CMO) provides professional services focused on facilitating effective change within project environments. With a specialized focus on change management, our team of CMO professionals brings expertise in change implementation, stakeholder engagement, and communication planning. Through training and development initiatives, we support transition management and promote positive organizational culture, ensuring successful project outcomes across diverse domains.
    See full details

    Compromised Email Accounts

    Category: IT Security OIT - Categories Audience: Faculty Staff Students Cost: Free
    If you believe your account has been compromised, the Security and Compliance team is available to assist. There will be an investigation into the compromised account and a process for mitigating future risk. Stop all actions and do not turn off the computer. Contact the Service Desk and report the incident.
    See full details

    eComm License

    Category: Email Marketing and Communications OIT - Categories OIT - Type of software Productivity and Business Software Audience: Staff Cost: Cost varies based on license (one or all software)
    The eComm license includes Salesforce, Marketing Cloud and Cvent. It enables users to create and send personalized promotional and transactional email messages using contact data of our constituents. Cvent, an event registration and management tool, is also included in the package. The university will centrally fund one eComm license for each school, college and university-approved administrative units.
    See full details

    Formstack

    Category: Forms Formstack OIT - Categories OIT - Type of software Survey tools Audience: Faculty Researchers Staff Students Cost: Free
    Formstack is a form building and data collection tool that can be used to accomplish a wide variety of tasks. You can build forms; configure everything from notification emails to approval workflows and form security; and view, edit, export or manipulate the data which has been submitted via your form.
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    Microsoft Forms

    Category: Forms Office 365 OIT - Categories OIT - Type of software Software Survey tools Audience: Faculty Researchers Staff Students Cost: Free
    Microsoft Forms is a tool that allows for the easy creation of surveys, quizzes and polls making it easy to collect and analyze data.
    See full details

    Microsoft Outlook Email

    Category: Email Office 365 OIT - Categories Software Audience: Faculty Staff Students Cost: Free
    All email lives in the cloud at Microsoft 365 and is accessible from any device, anywhere. Benefits of using Outlook include increased mailbox sizes limits up to 50GB, online archive to store old email up to 100GB, capability to send attachments up to 25MB and unlimited storage in the public cloud.
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    Operating System Support

    Category: Computer and Device Support OIT - Categories OIT - Type of software Operating Systems Audience: Faculty Staff Cost: Free
    The Service Desk provides faculty and staff support with any Operating System (ex. Windows, Mac) issues or troubleshooting.

    Phishing Emails

    Category: Email IT Security IT Security OIT - Categories OIT - Type of software Audience: Faculty Staff Students Cost: Free
    Phishing is a psychological attack used by cyber criminals to trick you into giving up information or taking an action. Learn more about recognizing phishing attempts.
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    Project Management

    Category: Initiative Support IT Projects Project Coordination Project Management Project Planning Quality Assurance Resource Management Risk Assessment Stakeholder Engagement Audience: Faculty IT Professional Researchers Staff Cost: Free
    The Project Management Office (PMO) delivers professional services specializing in project management, particularly in technology-driven projects. Our team of PMO professionals brings a wealth of expertise in project planning, coordination, and stakeholder engagement. With a focus on quality assurance and risk assessment, we ensure successful project execution across diverse domains.
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    Qualtrics

    Category: Forms OIT - Categories OIT - Type of software Qualtrics Software Survey tools Audience: Faculty Researchers Staff Students Cost: Free
    Qualtrics provides a cloud-based survey platform allowing organizations to standardize data and surveys. Qualtrics and is an approved software provider for forms that collect protected information; this includes information as part of the Health Insurance Portability and Accountability Act (HIPAA). All new forms that collect protected information are required to reside in Qualtrics as of January 2021.
    See full details
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