Staff Tools and Services

 

Commonly used OIT tools, services, and resources for staff. To view all services, browse all tools and services.

Receive system status updates directly to your phone or email when you sign up for Statuspage. Customize which alerts and notifications you receive so you only get information pertinent to you.

Review the complete list of system alerts to learn about any planned outages related to OIT.

Looking to purchase computers? Visit our Procurement Best Practices webpage.

Get Help

Phone Icon

Phone Support

Contact us over the phone for assistance

303-724-4357 (4-HELP from a campus phone)

7:30 a.m. to 6 p.m., Monday - Thursday

7:30 a.m. to 5 p.m., Friday

 

self service logo

Self Service Portal

Enter a ticket for assistance

Submit a ticket

Email the Service Desk

24/7 access to the OIT Service Center, your ticket will be replied to during normal hours of operation in the order it was received.

University Access Resources

Multi-Factor Authentication (MFA) with Duo

Category: IT Security Remote Access Software Audience: Faculty Researchers Staff Students Cost: Free
Staff, faculty and students are required to enroll a device in multi-factor authentication (MFA) with Duo to help strengthen security by providing two proofs of your identity.
See full details

Remote Access VPN

Category: IT Security OIT - Categories OIT - Type of software Productivity and Business Remote Access Software VPN or remote access Audience: Faculty Researchers Staff Students Cost: Free
When connecting from off-campus, there are several remote options based on your needs. You will be prompted for multi-factor authentication through Duo during login to the VPN or VMware Omnissa Horizon for remote access.
See full details

University Credentials

Category: OIT - Categories OIT - Type of software Operating Systems Remote Access Software Audience: Faculty Staff Students Cost: Free
Your university credentials are the username / email address and password pair that provides secure access to several resources at the university, as well as a number of resources provided by the CU system. These services include email, the web login portal, VPN and wireless access.
See full details

Operations Resources

Computer and Device Setup

Category: Computer and Device Support OIT - Categories OIT - Type of software Operating Systems Audience: Faculty Staff Cost: Free
The OIT Service Desk provides onsite services to CU Denver faculty and staff including warranty and out-of-warranty support, systems set-up and repair, software installation, hardware upgrade and installation assistance. Our technicians also assist customers with data transfer from their old computer to their new computer upon new equipment installation.
See full details

Email Boxes

Category: Email Marketing and Communications Audience: Faculty Staff Cost: Free
A Shared Mailbox allows multiple users to read and send email messages from a common account. It also includes a shared calendar, enabling users to schedule and view events like vacation time collectively.
See full details

Microsoft OneDrive for Business

Category: Office 365 OIT - Categories OIT - Type of software OneDrive Productivity and Business Software Audience: Faculty Researchers Staff Students Cost: Free
OneDrive for Business is an integral part of Microsoft 365 and provides a place in the cloud where you can store, share and sync your work files.
See full details

Network Services

Category: Billing Computer and Device Support OIT - Categories OIT - Type of software Operating Systems Remote Access Remote Access Audience: Faculty Staff Students Cost: See extended details for service rates
This service request provides wired and wireless computer access to the university's data network. This connectivity allows access to the Internet and to university-managed network-dependent resources (such as servers and applications). *Need to be on VPN or campus network to access button link
See full details

Printer Setup/Support

Category: Computer and Device Support OIT - Categories Audience: Faculty Staff Cost: Free
Onsite printer support to CU Denver faculty and staff including new installations and set-ups, re-installs, troubleshooting, repairing, upgrading and print queue creation. Our full spectrum of services includes proactive, reactive, onsite and remote support.
See full details

Technology Risk Assessment

Category: IT Security OIT - Categories Audience: Faculty Staff Cost: Free
Third-party vendor apps and cloud services can pose risks to the university. To reduce these risks, the Risk and Compliance (RAC) team reviews vendors handling confidential or highly confidential data, including HIPAA, FERPA, and PCI.
See full details
network section break

Tools for Daily Tasks

Equipment Rentals

Category: Billing Classroom Support Computer and Device Support Instructional Technology Productivity and Business Room Scheduling Audience: Faculty Researchers Staff Students
You can rent various IT and computer equipment for your classroom and business needs. Some equipment can be rented through the EMS system, other equipment needs to be rented onsite with OIT directly.
Make a Reservation

Renting Equipment

You can rent various IT and computer equipment for your classroom and business needs. Some equipment can be rented through the EMS system, other equipment needs to be rented onsite with OIT directly. 

Computer Equipment Rentals: 
 Equipment Campus Cost Details
PC Laptop/MAC Notebook  - full day Available at CU Anschutz and CU Denver$50.00 per day No cost for Core Education Courses 
Computer Speakers - full day Available at CU Denver
$10.00 per day
No cost for Core Education Courses 
Display or MAC adapters - full day
Available at CU Anschutz and CU Denver
$10.00 per day
No cost for Core Education Courses 
Wireless Remote Control for laptops - full day Available at CU Anschutz and CU Denver
$10.00 per day No cost for Core Education Courses 

Miscellaneous Equipment Rentals: 
 Equipment Campus Cost Details
Countdown Timer Clock
Available at CU Denver $10.00 per day
$10.00 per day for all 
DSAN Speaker Timers
(per unit ($50 for set))
Available at CU Denver$25.00 per day
$25.00 per day for all
Easels Available at CU Denver
$10.00 per dayNo cost for Core Education Courses 
Extension Cords/surge suppressors
Available at CU Anschutz and CU Denver$4.00 per day No cost for Core Education Courses 
Flipcharts 
Available at CU Denver$20.00 per day No cost for Core Education Courses 
Large Podium Available at CU Anschutz and CU Denver$50.00 per day
No cost for Core Education Courses
Laser Pointer Available at CU Denver
$10.00 per day No cost for Core Education Courses
Small/Medium (Portable) Podium
Available at CU Denver $20.00 per day No cost for Core Education Courses 
Tripod
Available at CU Denver$15.00 per day No cost for Core Education Courses 

network section break

Additional Tools and Resources

Adobe for CU Denver Faculty and Staff

Category: Design and Development Marketing and Communications OIT - Categories OIT - Type of software Software Audience: Faculty Staff Cost: $65 for Creative Cloud; $18 for Acrobat Pro
Adobe Acrobat Pro and a wide range of Adobe Creative Cloud software and tools for graphic design, video editing, web development, image editing and more are available to faculty and staff through our license agreement with Adobe. To request a license, scroll down for detailed instructions in the full description.
See full details

Business Analysis

Category: Business Analysis Change Management Data Analysis IT Projects Process Improvement Requirements Gathering Solution Design Stakeholder Consultation Audience: Faculty IT Professional Researchers Staff Cost: Free
The Business Analysis Office (BAO) offers professional services centered on enhancing project environments through effective business analysis. Specializing in technology-driven initiatives, our team of BAO professionals excels in requirements gathering, process improvement, and solution design. With a focus on stakeholder consultation and change management, we ensure the success of projects across various domains.
See full details

Change Management

Category: Change Implementation Change Management Communication Planning IT Projects Organizational Culture Project Management Stakeholder Engagement Training and Development Transition Management Audience: Faculty IT Professional Researchers Staff Cost: Free
The Change Management Office (CMO) provides professional services focused on facilitating effective change within project environments. With a specialized focus on change management, our team of CMO professionals brings expertise in change implementation, stakeholder engagement, and communication planning. Through training and development initiatives, we support transition management and promote positive organizational culture, ensuring successful project outcomes across diverse domains.
See full details

Compromised Email Accounts

Category: IT Security OIT - Categories Audience: Faculty Staff Students Cost: Free
If you believe your account has been compromised, the Security and Compliance team is available to assist. There will be an investigation into the compromised account and a process for mitigating future risk. Stop all actions and do not turn off the computer. Contact the Service Desk and report the incident.
See full details

eComm License

Category: Email Marketing and Communications OIT - Categories OIT - Type of software Productivity and Business Software Audience: Staff Cost: Cost varies based on license (one or all software)
The eComm license includes Salesforce, Marketing Cloud and Cvent. It enables users to create and send personalized promotional and transactional email messages using contact data of our constituents. Cvent, an event registration and management tool, is also included in the package. The university will centrally fund one eComm license for each school, college and university-approved administrative units.
See full details

Formstack

Category: Forms Formstack OIT - Categories OIT - Type of software Survey tools Audience: Faculty Researchers Staff Students Cost: Free
Formstack is a form building and data collection tool that can be used to accomplish a wide variety of tasks. You can build forms; configure everything from notification emails to approval workflows and form security; and view, edit, export or manipulate the data which has been submitted via your form.
See full details

Microsoft Forms

Category: Forms Office 365 OIT - Categories OIT - Type of software Software Survey tools Audience: Faculty Researchers Staff Students Cost: Free
Microsoft Forms is a tool that allows for the easy creation of surveys, quizzes and polls making it easy to collect and analyze data.
See full details

Microsoft Outlook Email

Category: Email Office 365 OIT - Categories Software Audience: Faculty Staff Students Cost: Free
All email lives in the cloud at Microsoft 365 and is accessible from any device, anywhere. Benefits of using Outlook include increased mailbox sizes limits up to 50GB, online archive to store old email up to 100GB, capability to send attachments up to 25MB and unlimited storage in the public cloud.
See full details

Operating System Support

Category: Computer and Device Support OIT - Categories OIT - Type of software Operating Systems Audience: Faculty Staff Cost: Free
The OIT Service Desk provides faculty and staff support with any Operating System (ex. Windows, Mac) issues or troubleshooting.
See full details

Phishing Emails

Category: Email IT Security IT Security OIT - Categories OIT - Type of software Audience: Faculty Staff Students Cost: Free
Phishing is a psychological attack used by cyber criminals to trick you into giving up information or taking an action. Learn more about recognizing phishing attempts.
See full details

Project Management

Category: Initiative Support IT Projects Project Coordination Project Management Project Planning Quality Assurance Resource Management Risk Assessment Stakeholder Engagement Audience: Faculty IT Professional Researchers Staff Cost: Free
The Project Management Office (PMO) delivers professional services specializing in project management, particularly in technology-driven projects. Our team of PMO professionals brings a wealth of expertise in project planning, coordination, and stakeholder engagement. With a focus on quality assurance and risk assessment, we ensure successful project execution across diverse domains.
See full details

Qualtrics

Category: Forms OIT - Categories OIT - Type of software Qualtrics Software Survey tools Audience: Faculty Researchers Staff Students Cost: Free
Qualtrics provides a cloud-based survey platform allowing organizations to standardize data and surveys. Qualtrics and is an approved software provider for forms that collect protected information; this includes information as part of the Health Insurance Portability and Accountability Act (HIPAA). All new forms that collect protected information are required to reside in Qualtrics as of January 2021.
See full details

Office of Information Technology

CU Denver

Lawrence Street Center

1380 Lawrence Street

13th Floor

Denver, CO 80204

303-724-4357

About OIT
Remote and Hybrid Working
IT Accessibility
Partner Websites
CMS Login