Technology Questions and Support

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The Service Desk provides front line technology service and support for students, faculty, and staff at CU Denver. If you need help with central technology such as email, Wi-Fi, or VPN, the OIT Service Desk is the place to start. Request assistance from our Service Desk or peruse our tools and resources to find the help you need.

Reset your password here.

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Phone Support

Contact us over the phone for assistance

303-724-4357 (4-HELP from a campus phone)

7:30 a.m. to 6 p.m., Monday - Thursday

7:30 a.m. to 5 p.m., Friday


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Chat Support

OIT chat support is currently unavailable. We are working to restore Chat capabilities as quickly as possible.

Please use phone support or one of our self service options for assistance during this time

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Self Service Portal

Enter a ticket for assistance

Submit a ticket

Email the Service Desk

24/7 access to the OIT Service Center, your ticket will be replied to during normal hours of operation in the order it was received.

After Hours Service Desk Support

Emergencies: If you have a campus network outage or technology issue impacting patient care, call (303) 724-4357. A technician will call you back within 15 minutes. 

View current or planned outages.

Non-emergencies: If you need help with password resets or general questions, leave a message at (303) 724-4357 or utilize the self service portal and submit a ticket. Your request will be responded to on the next business day during regular hours of operation. 

More from the Service Desk 

Support Tools


Category: Billing OIT - Categories OIT - Type of software Remote Access Software Web Conferencing Zoom Audience: Faculty Staff Students
Zoom is a best-in-class online communication and collaboration tool that provides video conferencing, web conferencing, and audio conferencing (both device-based and phone), as well as audio/video/sharing, all with an intuitive and easy-to-use user interface.
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Welcome to Zoom

Meet and collaborate virtually using Zoom by logging in with your university credentials. All active faculty, staff and students are licensed for Zoom Meetings up to 300 participants at no cost. Zoom Webinar licenses are available for up to 3,000 participants. Visit the OIT Zoom Webinars webpage for pricing and additional information. A meeting versus webinar feature comparison is available on the Zoom support webpage

Prevent Zoombombing

Uninvited participants harassing students, faculty and staff during classes and meetings has been on the rise recently. It is very important to follow Zoom’s security best practices. One of the most basic rules is to never share Zoom meeting links on social media, the internet, or any public place. More information about Zoombombing and how to keep uninvited guests out of your meeting is available. In addition, you can review the Zoom and Cybersecurity Must-Knows

Stay Secure

The university's Zoom encryption is configured for Health Insurance Portability and Accountability Act (HIPAA) and Family Educational Rights and Privacy Act (FERPA) compliance; however, be sure to use caution with sensitive information. To ensure the security and privacy of patient data, Zoom users must do their part as well. 

In addition, with the university's systemwide HIPAA agreement with Zoom, OIT is able to enable features including:

  • Record to the Zoom cloud for convenient sharing and storage (cloud recording storage is now available for 120 days) - more information is available from Zoom Cloud Recording 
  • Meeting participant / class attendance reports available - more information is available from Zoom Reports 
  • Chat copy and paste enabled - more information available from Saving in-meeting chat 

Using Zoom for transmitting HIPAA information

Zoom encryption fully complies with HIPAA Security Standards to ensure the security and privacy of patient data. The company employs industry standard end-to-end Advanced Encryption Standard (AES) encryption using 256bit keys to help protect meetings. However, while Zoom is configured for HIPAA compliance, you should use thoughtfulness in the type of data shared and how the data is shared (same university HIPAA policies and procedures apply).

If your Zoom presentation contains HIPAA data, please use the following guidance:

  • Make sure to use proper handling of links and do not share using unsecure means.
    • All patient information is considered highly confidential and only the information needed for the intended purpose should be used by, and disclosed to, covered members who have a “need to know” (Minimum Necessary).
  • Treat your Zoom meeting links as you would HIPAA data.
    • Do not send email unencrypted. Review the Encrypt Your Emails webpage for more information.
    • Invite only those allowed to view HIPAA data. (Minimum Necessary)

 HIPAA compliance depends on all of us. Additional resources:

Frequently Asked Questions

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