Important information to know before taking on debt.
I Can't Pay My Loan
The full loan balance will be due immediately.
If you are unable to make your scheduled monthly payments for any reason, contact Heartland ECSI at 1-888-549-3274 as soon as possible.
Delinquent tuition accounts for prior semesters are referred to Student Debt Management. This is in addition to the monthly 1% service charge and late payment charge subject to all past due accounts. If your account is referred to a third party agency, you must pay any collection costs and attorney fees allowed by the Uniform Consumer Credit Code.
Late Payment Charges: Past due charges are assessed a once-per-term late charges, as well as monthly service charges on past due balance. The late charge amount is based on the past due balance. Please see the table below. The 1% service charges is 1% of the past due balance, and is assessed every month a balance remains outstanding.
|Balance Due||Late Charge|
|$1.00 - $99.99||$5.00|
|$100.00 - $299.99||$10.00|
|$300.00 - $499.99||$20.00|
|$500.00 - $699.99||$30.00|
|$700.00 - $899.99||$40.00|
|$900.00 - and over||$50.00|
Stops on Your Records/Registration
You will have a financial stop on your records if you owe the university an outstanding debt. The debt must be paid in full in order for the stop to be removed. Financial stops will hold transcripts, diplomas, registration and drop/add. The debt could be a result of outstanding tuition, fees, returned checks, short-term loans or federal loans.
Current and former students can pay their bills online with a checking or savings account by logging in to your UCD Access student portal.
The university will refer accounts to contracted third party collection agencies. Please contact Student Debt Management to determine which agency is responsible for your account. If your account has been referred to a collection agency, the following actions will be taken:
1. No transcripts will be issued until the bill is paid in full
2. Service charges of 1% per month will continue to be assessed
3. Your account will be reported to the credit bureau
4. Your tax returns may be subject to offset in order to pay the debt
Please call the Bursar's office at 303-315-1800 or email the Bursar's Office. They will direct you to the correct person to discuss your account.
A loan is money borrowed and you must repay your loans, even if you:
Generally, student loans may not be canceled or discharged due to bankruptcy. If you drop below half-time enrollment, even if you plan to return in the future, you will need to complete an exit counseling session. Once your grace period expires, you will have to repay your loan. You may prepay all or part of your loan at any time without penalty. Prepayment may substantially reduce your interest costs. If you are unable to make a payment once your grace period has expired, you may apply to determine eligibility for deferment. A deferment is a period of time during which your regular payments are temporarily suspended. No principal or interest is accruing during most deferments.
The school or billing servicer will determine your eligibility for any deferments. Continue making your payments until you receive written notification that you no longer need to do so.
Many loans only offer a hardship or forbearance option. This is a period of time during which your loan payments are temporarily reduced or suspended. You may request a hardship or forbearance if you are willing but financially unable to make your full payment. You are responsible for the interest that accrues during either the hardship or forbearance period. You may pay the interest as it accrues, or the entire amount at the end of the hardship or forbearance period. Whether you are eligible for a hardship or forbearance depends on the type of loan you have.
Notify Student Debt Management immediately if you anticipate difficulty making a payment. Failure to pay all or part of a payment when due may result in the assessment of late charges. Your billing servicer may report your past-due status to the national credit bureaus and may initiate collection actions against you if you fail to make full, timely payments. The university may impose late charges if you do not make a scheduled payment when due, or if you fail to submit properly documented forbearance, deferment or cancellation requests to the university on or before the due date.
Defaulting on your student loan can result in:
Loan consolidation enables a borrower with federal student loans from different lenders to obtain one loan with one interest rate and repayment schedule. Consolidation loans are intended for those who need greater flexibility in repayment.
The following loan programs may be consolidated:
Advantages of Loan Consolidation:
Disadvantages of Loan Consolidation
Eligibility for Loan Consolidation
Cancellation for Years of Service
If the borrower is employed in one of the eligible areas, up to 100% of the loan may be canceled. Most loans are canceled incrementally:
If you have questions, contact Heartland ECSI at 1-888-549-3274.
The advantages of successful loan rehabilitation:
If you are interested in loan rehabilitation, please contact Heartland ECSI at 1-888-549-3274.