Software and tools for remote work

In addition to the remote work options for using Microsoft 365 applications, the university's virtual private network (VPN) or a remote desktop and applications, there are many collaborative productivity tools to allow you to work with colleagues, teachers and fellow students when you are away from campus. A remote work technical resources one-page document is available for an overview.

These tools allow you to have virtual meetings, online chats, soft phones, and connect remotely to your files and CU Denver | Anschutz Medical Campus resources. Take a look at some of these options and please contact the OIT Service Desk if you need additional assistance getting started:


Zoom Video Conferencing

Meet and collaborate virtually using Zoom by logging in with your university credentials. All faculty, staff and students are licensed for meetings up to 500 participants.

Get started with Zoom instructional videos. You can even use Zoom on the go with the Zoom app for mobile devices!

Please know that the university's Zoom encryption is configured for Health Insurance Portability and Accountability Act (HIPAA) and Family Educational Rights and Privacy Act (FERPA) compliance; however, be sure to use caution with sensitive information.

For more Zoom settings and HIPAA safety information, review the April 7 university communication

 

Best practices to prevent Zoombombing

Uninvited participants harassing students, faculty and staff during classes and meetings has been on the rise recently. It is very important to follow Zoom’s security best practices. One of the most basic rules is to never share Zoom meeting links on social media, the internet, or any public place. More information about Zoombombing is available from the School of Education and Human Development's Learning Design and Technology webpage.


Multi-Factor Authentication with Duo

Duo is a multi-factor authentication (MFA) tool required when connecting to campus resources from remote locations. Using Duo means that an identity thief cannot use a stolen password to access our systems or your personal information without a second proof of your identity. MFA has become one of the best ways to ensure the only person logging into your account is YOU!

 

Registration and installation of Duo will need to be completed prior to accessing the university network from off-campus. The Duo app will turn your mobile phone, iPad, tablet or landline into a multi-factor authenticator. OIT highly recommends that you install Duo on your mobile phone for the most complete options to authenticate. 

 

Get Started

Step #1: Install the Duo app on your preferred device.

  • OIT highly recommends doing this on your smartphone.
  • Downloadable pdf instructions for installing and registering for Duo are available here.

Step #2: Register for Duo from your laptop or desktop computer at: https://passport.ucdenver.edu/CUSecure.php.

  • After you have installed the Duo app on your mobile device, the Duo Authentication “Start setup” message will appear.

More information about installing and registering with Duo is available on the OIT Remote Access webpage. If you need technical assistance installing and registering for Duo Security, please contact the OIT Service Desk.


Microsoft Teams for Collaboration and Meetings

Want to work on a project with your colleagues, instructors or other students? Teams, which is part of the Office 365 suite of applications, is a tool for collaborating, communicating, document sharing, and is also approved for use with partners outside the university.


OneDrive for Business

OneDrive for Business is an integral part of Office 365 and provides a place in the cloud where you can store, share, and sync your work files. OneDrive can be used to:

  • Store files in a centralized, secure, easy-to-access online location (our university accounts allow each of us to have 1 TB of online storage)
  • Update those files from any device
  • Collaborate with others simultaneously through file sharing

Learn how to use OneDrive with these instructional videos from Microsoft.


Accessing your Office Phone

When you are away from the office, there are a couple options for accessing your calls and voicemail:

  • Voicemail via email
    • Desk phones send voicemail to email to let you know that you have received a call. Please contact the OIT Service Desk to access this feature.
  • Cisco Jabber
    • Cisco Jabber can send calls meant for your office phone directly to your laptop or personal computer
    • Please contact the OIT Service Desk to access this feature and provide the following information for one or more users:
      • Current office phone number
      • University username
      • Desk phone current location
      • If more than one phone line must be accessible, please specify in advance
    • Once your account has been updated to work with Jabber, install the software on your computer using the installation guide for your device:
    • How to use Jabber - one-page resource guide

Additional university resources

The following resources are available from colleges, schools and departments to help you navigate remote work:

OIT Website

  • The OIT website has additional information about services offered by the department. Be sure to check the software webpage for software and applications available for free or at a discounted rate to faculty, staff and students. It's also a good place to check for updates such as this one from Adobe: The company has given greater access to Adobe Creative Cloud desktop apps to facilitate remote learning. Visit their webpage for more information and details about resources!

Cyber Security and COVID-19

HIPAA and COVID-19

  • HIPAA (Health Insurance Portability and Accountability Act) is a U.S. law designed to provide privacy standards to protect patients’ medical records and other health information provided to health plans, billing/coding companies, doctors, hospitals and other health care providers. University staff working remotely continue to be responsible for protecting and securing all information including HIPAA protected health information (PH) in the same manner as if you were working on-site. 
  • Detailed information about how to protect the privacy and security of HIPAA information and tools approved for telehealth during this public health emergency are available on the Office of Regulatory Compliance HIPAA & Coronavirus FAQ webpage

Faculty

  • Visit the Remote Teaching website for resources created collaboratively by the Office of Digital Education, Center for Excellence in Teaching and Learning, Thinq Studio, and the Office of Inclusive Excellence in STEM. 
  • Note for Anschutz Medical Campus faculty and designated student workers: The Panopto lecture recording system is available to record classes and lectures through your faculty Canvas profile and makes those recordings available to students for viewing through their student Canvas profile. Contact UCD-OIT-Panopto@ucdenver.edu for assistance.

Students

  • Visit the Remote Learning website for all the tools needed to help you succeed as a remote learner including preparing to learn remotely, accessing course content with Canvas and Zoom, additional campus services available to you, and more. 

More Resources

Additional material to assist with the changes we are experiencing as we work and learn remotely are available throughout our university community. Quick links to some of these sites are:

For the most up-to-date information and resources regarding COVID-19 and our campuses, visit: