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Phone Support

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303-724-4357 (4-HELP from a campus phone)

7:30 a.m. to 6 p.m., Monday - Thursday

7:30 a.m. to 5 p.m., Friday


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Chat Portal

Start a live chat with an OIT team member for assistance

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8 a.m. to 7 p.m., Monday - Thursday
8 a.m. to 5 p.m., Friday
Noon to 5 p.m., Saturday


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Self Service Portal

Enter a ticket for assistance

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24/7 access to the OIT Service Center, your ticket will be replied to during normal hours of operation in the order it was received.

After Hours Service Desk Support

Emergencies: If you have a campus network outage or technology issue impacting patient care, call (303) 724-4357. A technician will call you back within 15 minutes. 

View current or planned outages.

Non-emergencies: If you need help with password resets or general questions, leave a message at (303) 724-4357 or utilize the self service portal and submit a ticket. Your request will be responded to on the next business day during regular hours of operation. 

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Support Tools

Phishing Emails

Category: Email IT Security IT Security OIT - Categories OIT - Type of software Audience: Faculty Staff Students
Phishing originally described email attacks that would steal your online username and password. Report a phishing attempt for campus security and compliance to review and assess.
Report Phishing Attempt

Phishing Attacks 

Phishing is a psychological attack used by cyber criminals to trick you into giving up information or taking an action. Phishing originally described email attacks that would steal your online username and password. However, the term has evolved and now refers to almost any message-based attack. These attacks begin with a cyber criminal sending a message pretending to be from someone of something you know, such as a friend, your bank, your company or a well-known store.

How to Recognize a Phishing Attack

  • A URL inconsistent with the message (for example, a message that claims it is from the service desk but does not include or in the URL)
  • Spelling errors, poor grammar and odd formatting
  • A reply-to email address that is not from "" or ""
  • A request for a password or other sensitive data
  • Generic greetings, like "Dear customer"
  • Threat to delete account if no action is taken

Remember that legitimate companies and organizations will never ask for passwords, social security numbers, and other sensitive data via email.

How to Know if Your Account is Compromised

  • Can’t login to your account because hacker changed the password or it’s clearly disabled or locked
  • Can’t send email to external addresses because Microsoft blocked it
  • Notice missing emails or returned undelivered emails
  • Find an unknown forwarding email or deleting email rule in place
  • See multiple unknown sent items appear in the “Sent Items” folder