Alert: Canvas Outage
CU is aware that Canvas is unavailable and the webpage temporarily displayed a message regarding a security breach of Canvas. The site is now displaying a maintenance message. CU is working with the vendor to investigate and resolve the issue. CU does not control the platform. We cannot provide a timeline for resolution. This incident is impacting Canvas instances globally and is part of the larger data breach reported to you on Monday. We will provide additional updates as they are available.
CU is aware that Canvas is unavailable and the webpage temporarily displayed a message regarding a security breach of Canvas. The site is now displaying a maintenance message. CU is working with the vendor to investigate and resolve the issue. CU does not control the platform. We cannot provide a timeline for resolution. This incident is impacting Canvas instances globally and is part of the larger data breach reported to you on Monday. We will provide additional updates as they are available.
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Software, Support and Services
Tools and Services
Browse all OIT tools and services or search for a specific tool or service using the search box or filters.
These tools, software, and programs have all been vetted by our security and compliance team and are supported by our service desk.
Lost and Stolen Devices
Category: IT Security Audience: Faculty Researchers Staff
If a university owned and issued electronic device has been lost or stolen, learn how to report the missing item.
Report Lost Device
1. Report the loss to the police:
- If the loss occurs at CU Anschutz, contact Campus Police at 303-724-4444.
- If the loss occurs at CU Denver, call 303-556-5000.
- If the theft occurs elsewhere, contact the police department in that jurisdiction to file a report.
2. Inform your supervisor and department IT support staff.
3. Submit a ticket immediately (see below for steps):
- Log in to the Service Center portal
- Sign in with your CU username and password.
- Provide as much information as possible:
- Detailed account of what happened including a timeline.
- Provide the names of anyone you notified about the incident or anyone who might have additional information.
- Make, model and serial number of the lost/stolen device.
- Whether the device was encrypted or not.
- Your title and a brief description of your typical job duties.
- What type of data was on the device, especially anything sensitive such as patient information, student information, personal financial information, etc.
4. Change your university password immediately.
A member of the Risk and Compliance team will contact you. Please be prepared to provide a copy of the official police report and, if the device was encrypted, evidence of the encryption (you can get this from your department IT support staff.