Software, Support and Services

Tools and Services

Browse all OIT tools and services or search for a specific tool or service using the search box or filters.

These tools, software, and programs have all been vetted by our security and compliance team and are supported by our service desk.

Lost and Stolen Devices

Category: IT Security Audience: Faculty Researchers Staff
If a university owned and issued electronic device has been lost or stolen, learn how to report the missing item.

1.  Report the loss to the police:   

  • If the loss occurs at CU Anschutz, contact Campus Police at 303-724-4444.     
  • If the loss occurs at CU Denver, call 303-556-5000.       
  • If the theft occurs elsewhere, contact the police department in that jurisdiction to file a report.

2.  Inform your supervisor and department IT support staff. 

3.  Submit a ticket immediately (see below for steps):

  • Log in to the Service Center portal
  • Sign in with your CU username and password.     
  • Click the “Make a Request” button.     
  • Move the inner right slider all the way to the bottom of the page until you see “Security Event” and click on it.     
  • Select “Lost/Stolen Device”     
  • Provide as much information as possible:     
  • Detailed account of what happened including a timeline. 
  • Provide the names of anyone you notified about the incident or anyone who might have additional information.     
  • Make, model and serial number of the lost/stolen device.     
  • Whether the device was encrypted or not.   
  • Your title and a brief description of your typical job duties.     
  • What type of data was on the device, especially anything sensitive such as patient information, student information, personal financial information, etc.

4. Change your university password immediately.

A member of the Risk and Compliance team will contact you. Please be prepared to provide a copy of the official police report and, if the device was encrypted, evidence of the encryption (you can get this from your department IT support staff.

CMS Login