Software, Support and Services
Tools and Services
Browse all OIT tools and services or search for a specific tool or service using the search box or filters.
These tools, software, and programs have all been vetted by our security and compliance team and are supported by our service desk.
Call Menu
Category: OIT - Categories Phones Audience: Faculty Staff
This service allows a business unit to utilize a call menu to direct callers to targeted destinations based on caller input. This service request is to design and implement Auto Attendant/Call Menu Services to support Call Enabled Business Processes (CEBP). *Need to be on VPN or campus network to access request form.
Setup Call Menu
This service allows a business unit to utilize a call menu to direct callers to targeted destinations based on caller input. This service request is to design and implement Auto Attendant/Call Menu Services to support Call Enabled Business Processes (CEBP).
The TNI Access Team and/or Customer Service Representatives will consult with the requesting customer to determine new call flows and enhance existing call flows Auto Attendant/Call Menu Services. This is a non-call-center/ACD service.
*Need to be on VPN or campus network to access request form.
The TNI Access Team and/or Customer Service Representatives will consult with the requesting customer to determine new call flows and enhance existing call flows Auto Attendant/Call Menu Services. This is a non-call-center/ACD service.
*Need to be on VPN or campus network to access request form.