Identity Management Maintenance
May 20-23rd, 2025
As part of ongoing efforts to improve user experience and enhance IT security, the Identity Management team will be migrating a key system to the cloud from May 20 to 23. There is no impact expected for existing university users, though new student and employee accounts assigned during this time will be created after this maintenance window. ISS and OIT are working with multiple departments and vendors campuswide to implement this migration quickly and effectively. Please contact the OIT Service Desk at 303-724-4357 if you encounter any issues.
Learn MorePassword / Passphrase Checklists
The following are guidelines to help you reset your password / passphrase depending on the role you have at the university and whether you are on-campus or working remotely.
Remote faculty or staff on a university-owned computer
Before You Reset
- Verify your Multi-factor authentication (MFA) with Duo is registered and active. Visit the MFA with Duo webpage if you need additional assistance.
- Connect to VPN. Visit the VPN webpage if you need additional assistance.
Reset Your Password/Passphrase
- Follow the passphrase reset process on the Change Password webpage.
- Note: Only reset your password once you verify MFA with Duo and are connected to the university VPN.
After You Reset – Sync Your Devices and Applications
- For University-Owned Windows Computers (Mac users skip this step):
- Press Ctrl+Alt+Del
- Click “Lock”
- Log in with your new password
- Check and update if prompted:
- Microsoft Outlook and Teams
- Network drives (G drive, H drive, etc.)
- Wi-Fi
- Personal Phones or Tablets:
- Log out of your university mail and log back in with new passphrase
- Forget your university Wi-Fi connections and re-connect next time you’re on campus
Still Need Help?
- Call OIT Service Desk at 303.724.4357 (x4-HELP from campus).
On-campus faculty or staff with a university-owned computer
Before You Reset
- Verify your Multi-factor authentication (MFA) with Duo is registered and active. Visit the MFA with Duo webpage if you need additional assistance.
- Connect to secure CU Wi-Fi or ensure your computer is plugged into an active network jack. Visit the Wireless Network and Connectivity webpage if you need additional assistance.
Reset Your Password/Passphrase
- Follow the passphrase reset process on the Change Password webpage.
- Note: Only reset your password once you verify MFA with Duo and are connected to the university VPN.
After You Reset – Sync Your Devices and Applications
- For University-Owned Windows Computers (Mac users skip this step):
- Press Ctrl+Alt+Del
- Click “Lock”
- Log in with your new password
- Check and update if prompted:
- Microsoft Outlook and Teams
- Network drives (G drive, H drive, etc.)
- University Wi-Fi
- Personal Phones or Tablets:
- Log out of your university mail and log back in with new passphrase
- Forget your university Wi-Fi connections and re-connect
Still Need Help?
- Call OIT Service Desk at 303.724.4357 (x4-HELP from campus).
Students, affiliates and POIs on a non-university-owned computer
Before You Reset
- Verify your Multi-factor authentication (MFA) with Duo is registered and active. Visit the MFA with Duo webpage if you need additional assistance.
Reset Your Password/Passphrase
- Follow the passphrase reset process on the Change Password webpage.
- Note: Only reset your password once you verify MFA with Duo and are connected to the university VPN.
After You Reset – Sync Your Devices and Applications
- Check the following apps to be sure they sync with your new password and update each if prompted:
- Microsoft Outlook and Teams
- VPN (if off campus)
- University Wi-Fi (if on campus)
- Personal Phones or Tablets:
- Log out of your university mail and log back in with new passphrase
- Forget your university Wi-Fi connections and re-connect when on campus
Still Need Help?
- Call OIT Service Desk at 303.724.4357 (x4-HELP from campus).