We are all functions of the system that we live in; a system that has taught us how to think about ourselves and others, how to interact with others, and how to understand what is expected of us. These thought processes and expectations are based on the specific set of social identities we were born into that predispose us to unequal roles that allow us to access (or deny access) to resources.
The information here provides a basic overview of important considerations related to Bystander Intervention. It is crucial that you continue expanding upon this knowledge and look further into the concepts presented that you are unfamiliar with and/or are curious about.
In addition to the resources provided below, you can also review additional terminology interconnected with Bystander Intervention here.
The content provided in these guides serve as a starting point for you to begin laying the foundations of your DEI learning. We highly encourage you to reach out to the office(s)/center(s) listed within each topic to find additional resources, facilitated training opportunities, and learning tools to further your education.
Kitty Genovese was 29 when she was murdered near her home, in the borough of Queens in New York, in March of 1964. Over a dozen people saw the attack, yet no one intervened*. By the time the police were called it was too late. This incident shocked the American public, but also moved several psychologists to try and understand the behavior of people.
Two psychologists, Bibb Latane and John Darley (1968), wanted to explain the phenomenon they called “The Genovese Effect.” Their researched proved bystanders were misled by people around them based on demonstrated pluralistic ignorance (crowd diffusion) or a misread of another’s demeanor. They also found other factors for not intervening such as a person's likeness, prejudice etc.
The bystander effect, or bystander apathy, is a social psychological phenomenon that refers to cases in which individuals do not offer any means of help to a victim when others are present.
The probability of help is inversely related to the number of bystanders.
There are three determining factors that influence whether or not someone would intervene in a situation.
They fear for their own safety, they don’t feel qualified to do anything, they think someone else will intervene, they think it’s none of their business, they are in a hurry and don’t have time, or they don’t know what to do to help.
It’s the right thing to do, their friend is in trouble, they could save someone’s life, or they would want someone to intervene for them.
Bystanders are present in over 60% of all violent crimes but only intervene about 15% of the time.
Within seconds of witnessing an incident (whether it be an easily identifiable emergency or not), your brain is processing enormous amounts of information to determine if you should or should not intervene. These considerations, classified by John Darley and Bibb Latane (1968), are referred to as the five cognitive and behavioral processes of bystander intervention.
Our surroundings influence our reactions and likelihood of intervention.
A great example that describes typical responses when exposed to a (potentially) critical situation is with an experiment conducted by two psychologists, Latane and Darley (1968). Latane and Darley demonstrated the impact of social influence using what they called the “Smoke Experiment.”
In the study, participants waited in a room that gradually filled with smoke. The graph above depicts the following results of the study.
Participants were either alone, with a few other participants who were not "in" on the study (unknowing), or with participants who were "in" on the study. Close to 80% of the participants who were in the room alone, reacted and sought help. As additional participants were in the room, the percentage of reactions to the smoke decreased. Overall, the study found that the larger the group, the less likely folks were to intervene. The image above depicts the results of the study.
Once a situation has been noticed, a bystander may be encouraged to intervene if they interpret it as an emergency. As briefly explained in the first process (Notice Something is Going On), interpretations of whether or not a situation is an emergency is based on the principle of "social influence" or "social proof." Bystanders will monitor the reactions of others in an emergency situation to see if others think it is necessary to intervene.
Determinations of personal responsibility felt is dependent upon on three things:
There are two forms of assistance:
Determining which form of assistance to utilize is assessed based on situational context, social influence etc.
In the next section, we expand upon these two forms of assistance in what we call the 5 D's.
Note*: Some people may not be comfortable or feel safe with the intervention of law enforcement and/or intervention from a person(s)/organization(s) with authority in the space. For many communities and people, the history of mistreatment at the hands of law enforcement has led to fear and mistrust of police interventions.
The following are the considerations one determines before making a decision to act:
Executive Producer | Mike Bernstein
Executive Producer | Matt Pittman
Executive Producer | Bayan Joonam
Executive Producer | Shabnam Mogharabi
Director | Zach Wechter
Writer / Host | Julian Huguet
Producer | Hashem Selph
Prod. Coordinator | Tiffany Hutson
Casting Director | Pardis Sullins
DP | Jake Menache
Camera Operator | Fio Occhipinti
Camera Operator | Cory Driskill
1st AC | Jay Janocko
Gaffer | Sam Heesen
Sound Mixer | Eric Bucklin
Production Designer | Michelle Hall
Set Dresser | Valerie Sakmary
It is important to remember that we all have our own personality styles and personal comfort levels when it comes to intervention. Please note that the 5 D's do not need to be used in chronological order. We often gravitate more naturally to one of the D's over the others. You can also use multiple D's at once; they tend to have a lot of overlap. If you have additional questions regarding the 5 D's please email us at firstname.lastname@example.org.
Intervene directly by confronting/calling out the individual(s) to notify them of their inappropriateness.
Examples of this can look like telling the person, "What you just said made me feel uncomfortable, and here’s why…" or asking the person, "Do you realize how problematic that is? Can you tell me why you said/did that?"
Create some form of distraction and interrupt the flow of violence. A key with this step is to engage directly with whom is being targeted.
Examples of this can look like spilling a drink or asking for directions.
Empower other allies to become accomplices as active bystanders by asking for assistance, finding a resource, or receiving help from a third party. Do your best to get yourself and the victim into more of a public place. If you observe a situation that appears to be an emergency, or someone's safety is in imminent danger, please call 911.
Examples of this can look like asking someone to join you, utilizing the "fake friend" tactic, or notifying authorities.*
Note*: Some people may not be comfortable or feel safe with the intervention of law enforcement and/or intervention from a person(s)/organization(s) with authority in the space. For many communities, the history of mistreatment at the hands of law enforcement, for example, has led to fear and mistrust of police interventions. If it is safe to do so, before notifying authority, use your distract techniques (if possible) to see if the impacted party desires this.
Follow up with those impacted. Comfort the person(s) and provide reassurance that it isn’t their fault; accountability is on the person(s) enacting the inappropriate/violent behavior. Be sure to assess when it is safe to check-in with the person experiencing the harm.
Examples of this can look like following up after the fact, making sure they are connected to resources, remaining a visible support system for the person(s), or asking for directions.
Record inappropriate behavior/violence so there is a record available from a third party witness to provide as evidence if necessary. Use this option only if there are folks already assisting the impacted party. If the impacted party is not receiving other assistance, use the other 4 D's first.
Trauma manifests with each of us differently. It is critical to realize that it can be disempowering for someone to have a personal event documented and/or broadcasted. Please be intentional and respectful with any documentation you have and always operate based on the wants/needs of the impacted party.
Bystander behavior is shaped by the social identity relationships to other bystanders, as well as the relationships to folks experiencing the harm and folks enacting the harm. You can make yourself less susceptible to social influences and instead become a more effective support by: (i) understanding/tracking the bystander effect (how it manifests/how it shows up every day for you personally); and (ii) by educating yourself on tactics to navigate the situations and intervene to build a supportive and safe environment.
In an effort to assist the university community and the general public, the OE has gathered the list of resources above, including links to websites. Please note, the OE does not accept solicitations to partner, sponsor, promote, and/or publish content from external organizations.
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Diversity, equity, and inclusion (DEI) work represents a historical function and is a practicing science. We ask that any redistribution or reproduction of content is credited appropriately to the creators of the content, and if applicable, credited to any scholars or outside resources that were acknowledged and cited in adapted content.
Credit: Sara D. Anderson, Karissa Stolen, and Paulina Venzor, 2020, Office of Equity at the University of Colorado Denver and University of Colorado Anschutz Medical Campus