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Online Conferencing and Collaboration

Zoom is a best-in-class online communication and collaboration tool that provides video conferencing, web conferencing, and audio conferencing (both device-based and phone), as well as audio/video/sharing, all with an intuitive and easy-to-use user interface.

Meet and collaborate virtually using Zoom by logging in with your university credentials. All active faculty, staff and students are licensed for meetings up to 500 participants. You can even use Zoom on the go with the Zoom app for mobile devices!

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Stay Secure

The university's Zoom encryption is configured for Health Insurance Portability and Accountability Act (HIPAA) and Family Educational Rights and Privacy Act (FERPA) compliance; however, be sure to use caution with sensitive information. To ensure the security and privacy of patient data, Zoom users must do their part as well. Learn how to stay secure while using Zoom.

For more Zoom settings and HIPAA safety information, review the April 7 university communication

Zoom Waiting Room and Passcode Requirements

Beginning Sunday, September 27, Zoom will be requiring that all meetings have a Passcode or Waiting Room enabled. You can customize the Waiting Room experience so individuals within your account, or on an approved list of domains, can bypass the Waiting Room and directly join the meeting.

Zoom has also improved the Waiting Room notifications so the meeting host can now receive a visual and auditory notification that an attendee has entered the Waiting Room. For more details about the new waiting room and passcode requirement for meetings, including a comprehensive FAQ document, please visit Zoom's Support page

Prevent Zoombombing

Best practices

Uninvited participants harassing students, faculty and staff during classes and meetings has been on the rise recently. It is very important to follow Zoom’s security best practices. One of the most basic rules is to never share Zoom meeting links on social media, the internet, or any public place. More information about Zoombombing is available from the School of Education and Human Development's Learning Design and Technology webpage.

Additional training and resources


Troubleshooting a login issue? Did you receive the following message: You are not authorized to start the meeting using the credentials you signed in with. Your administrator requires you to sign in with the email address that matches the following domains: ucdenver.edu? Try these steps:

1. Run the cleanZoom.exe file which can be downloaded at this link https://support.zoom.us/hc/en-us/article_attachments/360033082431/CleanZoom.exe.

2. Reboot your PC. 

3. Install Zoom from this link https://zoom.us/client/latest/ZoomInstaller.exe .

4. Sometimes it is necessary to repeat step 1-3 multiple times to clean up the previous set-up. Please contact the Service Desk if you need additional assistance.

Need A/V Support? 
  • Schedule through EMS
  • CU Anschutz classroom support: (303)724-8129
  • CU Denver classroom support: (303)315-2055