User Experience Testing Services

To ensure market viability and success of a product or concept whose end-user may be someone with a disability, the first step is to understand their needs. Our focus groups provide our clients crucial insight on the needs and viewpoints of people with disabilities with regards to a specific product. We work with our clients through the entire process starting with the design of the study, recruiting the test group, moderating and capturing the focus group, and preparing a detailed summary outlining key findings and conclusions. The result of our in-depth focus group services ensure our clients have a clear understanding of the needs of individuals with disabilities so their product can be successful in that market.

Our User Experience Testing service is conducted through one-on-one testing using our unique Product Testing Lab that is specifically tailored to people with disabilities. We partner with our clients through the whole process to create, execute, and analyze the results of usability testing. The first step in this process is for our team of cross-disciplinary experts to collaborate with each client to define the test objectives unique to their product. We then assist in developing the usability test by defining user profiles, pre-test interviews, recruiting, and test use cases and scenarios. We then conduct the test, capture the experience, and ultimately provide a comprehensive report detailing the data analysis of the test.

We can customize and administer surveys using structured and non-structured questions to meet your company’s needs for

• establishing user experience baseline
• targeting specific product related concerns or interests
• gathering actionable insights into product user perceptions

We will analyze and present results in writing and in person.