Our Services
Comprehensive consulting services designed to help you create products that work for people with disabilities and older adults. Choose the engagement model that fits your needs.
User Experience Research
Deliver an inclusive and seamless experience for every user.
Overview
Expert-led research activities that capture real user feedback through surveys, focus groups, end-user testing sessions, and subject matter expert reviews. We specialize in inclusive research that engages people with disabilities and older adults throughout the process.
Ideal for UX teams, product designers, and teams looking for a wide range of end-user data
Example Services
Usability Testing
From ideation to market, we provide comprehensive evaluation of products in real-world contexts. Best for identifying improvement in a product's design.
Focus Groups
Guided discussions with target users to explore attitudes, needs, and expectations. Best for uncovering shared experiences, perceptions, and insights.
Cognitive Walkthrough
Step-by-step analysis of how new or infrequent users complete key tasks. Best for finding breakdowns in learnability, clarity, and task flow.
Our User Experience Research services
- Custom survey design and administration
- Usability testing and moderated focus group sessions with diverse participants
- Subject matter expert (SME) review and validation sessions
- Cognitive walkthroughs with early users and our team
- Explorative user research (diary studies, card sorting, and ethnography)
- Full deliverables, report, and follow-up consultation
Client Service Models
CU Gold Package
Full End-to-End | 8 -12 weeks
Comprehensive UX research program from planning through synthesis
CU Silver Package
Focused Package | 3 - 4 weeks
Targeted UX research with key deliverables
Custom Package
Looking for something else? We're happy to tailor our services to meet your unique needs.
See Our Work in Action
Medical Device Research
Flex Sensor Usability Study: Improving Home Rehab Through User Insights
Challenge: Joint replacement patients often struggle to complete home rehabilitation exercises without direct clinical support. The Flex Sensor was created to monitor exercise compliance remotely. We delivered a systematic user evaluation of the prototype.
Key Results:
- Average SUS usability score of 88.5 (Excellent) from 20 participants
- High feasibility rating (4.6/5) among post‑surgical users
- Therapists reported strong potential for improving exercise compliance and patient engagement
Accessibility Design and Compliance
Meet the market's demand for accesible products and services.
Overview
CIDE faculty are not simply accessibility specialists. We have a combined 150+ years of clinical expertise specifically supporting the technology needs of people with disabilities and older adults. Our team deeply understands human factors relating to access and usability of digital experiences.
Ideal for product teams, developers, and companies wanting to embrace accessibility
Example Services
Accessibility Audits
Detailed accessibility conformance reporting and remediation. Best for ensuring compliance with legal standards such as WCAG, Section 508, and the EAA.
VPAT Reporting
Accessibility compliance reporting (ACR). Best for demonstrating your product's conformance with accessibility standards.
Exam Accessibility
Remediation of assesments and professional certifications. Best for ensuring content and test interfaces are accessible while retaining psychometric validity.
Our Accessible Design and Compliance services
- Accessibility conformance reporting and remediation
- Document remediation for .doc, .pdf, .xls, .pptx, .ind formats
- Wireframe annotation and accessibility requirements for web, software, and apps
- Compatibility testing using assistive technologies
- Organizational consulting and accessibility infrastructure
Client Engagement Models
Bespoke solutions customized for your needs.
CU Gold Package
Full End-to-End
Comprehensive accessibility assessment and assistive technology compatibility testing with detailed recommendations and an ACR.
CU Silver Package
Focused Package
Accessibility compliance and assistive technology testing with a detailed report of findings.
Custom Package
Looking for something else? We're happy to discuss options with you.
See Our Work in Action
Accessibility and Usability in Action
Overcoming Accessibility Barriers in High-Stakes IT Certification Simulations
Challenge: Interactive experiences included on computer based assessments are often inaccessible or unusable for individuals who rely on assistive technologies. The lack of accessibility prevents otherwise qualified people from obtaining the certifications required for career advancement.
Key Results:
- Simulations that work for users of assistive technologies
- Usability gaps identified and addressed during remediation
- Mitigated legal risk due to non-compliance with accessibility standards
Engineering & Co-Development
Helping you define and build better products for people with disabilities and older adults.
Overview
Collaborative design and development services that bring products from concept to implementation. We partner with teams to translate research into scalable solutions—spanning prototyping, system design, and engineering validation.
Ideal for medical device and assistive technology developers from commercial and university innovation teams
Example Services
Engineering Requirements
Development of technical and regulatory requirements to support product design. Best for ensuring products are designed for compliance, safety, and scalability.
Prototyping & Concept Development
Design and development of functional prototypes that translate ideas into testable solutions. Best for validating ideas quickly and reducing development risk.
Co-Development Partnerships
Custom partnership for your needs and stage of product development. Best for organizations seeking a strategic partner or long-term guidance.
Ready to book? Still have questions?
See Our Work in Action
Prototyping for Accessibility
Switch-Accessible Book Conveyor System for Students with Disabilities
Challenge: Many students at Fletcher Miller school (pre-K to 12) lack the motor skills and/or strength to select their own school library books from the school bookshelf. We enabled switch-control access to a hanging book conveyor system to empower students with increased sense of agency and independence.
Key Results:
- Customizable system that allows students to press a switch to get the book they want
- The system will serve ~90 students, and is designed to accommodate various motor impairments and prevent fault states for safety
Consultation and Training
Empower and educate your team.
Overview
Expert guidance and applied training delivered by accessibility specialists, clinicians, engineers, and regulatory advisors. We translate domain expertise into actionable strategies that support inclusive design, regulatory readiness, and scalable product development and marketing.
Ideal for teams that work across industries or looking to level up their skills or products
Example Services
Subject Matter Expertise
Targeted consultation from clinicians, engineers, accessibility specialists, and usability experts. Best for domain-specific knowledge into product strategy and development decisions.
Workshops and Courses
Interactive training sessions on user research methods, document accessibility, and accessible product development pathways. Best for building internal capacity, up-skilling teams, and accelerating innovation.
Market Research
Strategic research activities that synthesize existing evidence, market trends, and competitive landscapes to inform product strategy. Best for grounding product development in real needs and enabling inclusive outcomes
Ready to book? Still have questions?
See Our Work in Action
Mobility Device Innovation
Beta Testing and Client Assessments for LUCI Technologies
Challenge: To help push forward beta testing for a first-of-a-kind product for power wheelchairs, CIDE clinicians aided the LUCI team to provide expert feedback and training. By identifying potential technology users and optimizing their LUCI setup, our team was able to provide data on optimized setup and rider satisfaction.
Key Results:
- LUCI was named one of TIME Magazine's 100 Best Inventions of 2020
- Clinicians shared weekly updates to inform product iterations and developed a rider-satisfaction survey
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