Faculty Tools and Services

Commonly used OIT tools, services, and resources for faculty. To view all services, browse all tools and services.

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Review the complete list of system alerts to learn about any planned outages related to OIT.

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Phone Support

Contact us over the phone for assistance

303-724-4357 (4-HELP from a campus phone)

7:30 a.m. to 6 p.m., Monday - Thursday

7:30 a.m. to 5 p.m., Friday

 

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Chat Support

OIT chat support is currently unavailable. We are working to restore Chat capabilities as quickly as possible.

Please use phone support or one of our self service options for assistance during this time

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Self Service Portal

Enter a ticket for assistance

Submit a ticket

Email the Service Desk

24/7 access to the OIT Service Center, your ticket will be replied to during normal hours of operation in the order it was received.

University Access Resources

Remote Access VPN

Category: IT Security OIT - Categories OIT - Type of software Productivity and Business Remote Access Software VPN or remote access Audience: Faculty Researchers Staff Students
When connecting from off-campus, there are several remote options based on your needs. You will be prompted for multi-factor authentication through Duo during login to the VPN or VMware Omnissa Horizon for remote access.

Welcome to VPN

When connecting from off-campus, there are several remote options based on your needs including the university's virtual private network (VPN) or the use of remote desktop and applications.

Please note that you will need to request access to the university VPN first. Once you have permission to access the VPN, install GlobalProtect on your device. You will be prompted for multi-factor authentication with Duo during login to the VPN. Registration and installation of Duo will need to be completed prior to using either option.

Working Off-Campus

 
Virtual Private Network (VPN)

In addition to using your university password to access the VPN, a second authentication method is required through Duo. To get started using the GlobalProtect VPN service you'll need to be sure you have registered first with Duo Security.

  • Request access the GlobalProtect VPN: VPN Access Form.
  • Download and install GlobalProtect based on the device that you want to use. Refer to the table below for your options.
  • Once you have opened the GlobalProtect client, enter your primary campus VPN portal:
    • CU Denver VPN portal is: dc-vpn.ucdenver.edu
    • CU Anschutz Medical Campus VPN portal is: amc-vpn.ucdenver.edu

 
GlobalProtect VPN Installation Clients

  • Windows:   Install VPN for Windows 64 bit
    • For both PC and Mac, uninstall any older versions, reboot your computer, reinstall the most updated version, and reboot your computer. 

Training Resources

Getting Started

Installation Guides:
Brief getting started videos:

Frequently Asked Questions

Technology Resources

AV Equipment Rentals for CU Denver

Category: Billing Classroom Support Instructional Technology OIT - Categories OIT - Type of software Room Scheduling Audience: Faculty Staff Students Cost: Some services have associated fees
CU Denver offers a convenient AV equipment rental service for faculty and staff, providing access to projectors, microphones, speakers, and other audiovisual tools to support classroom activities and campus events. Equipment can be checked out for short-term use in CU-owned buildings by submitting a request through the EMS room scheduling system. Our team ensures the equipment is ready for use, with setup support available as needed to ensure smooth operation during your event or class.
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AV Services

Category: Billing Classroom Support Instructional Technology OIT - Categories OIT - Type of software Audience: Faculty Staff Students Cost: See extended details for service rates
Audiovisual services can be scheduled for classroom and event support including AV technical assist and setup and / or AV staffing for the duration of your event.
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Equipment Rentals

Category: Billing Classroom Support Computer and Device Support Instructional Technology Productivity and Business Room Scheduling Audience: Faculty Researchers Staff Students Cost: See extended details for service rates
You can rent various IT and computer equipment for your classroom and business needs. Some equipment can be rented through the EMS system, other equipment needs to be rented onsite with OIT directly.
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Technology Setup and Use in Classrooms

Category: Classroom Support Instructional Technology OIT - Categories OIT - Type of software Audience: Faculty Staff Students Cost: Free
Classroom related audiovisual support is available for courses (no fee) and for non-course related events. This includes setup of equipment, assistance with audio, video and recording devices, assistance with loading of PowerPoint presentations, or other multimedia equipment such as document cameras, DVD/VCRs, audience response systems.
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Academic Tools and Resources

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Anthology Ally

Category: Academic Technology Instructional Technology OIT - Type of software Audience: Faculty Staff Students Cost: Free
Anthology Ally is a content accessibility tool built into Canvas. The tool can be used by faculty to improve the accessibility of their course, or made available to students for on-demand universal design options.
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Canvas

Category: Academic Technology Canvas Instructional Technology OIT - Categories OIT - Type of software Software Audience: Faculty Staff Students Cost: Free
Canvas is the university’s Learning Management System (LMS). Instructors can post content, assessments, activities, and grades in Canvas while communicating with their students. Students can use Canvas to complete coursework and collaborate with their classmates.
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Coursera

Category: Academic Technology Instructional Technology OIT - Categories OIT - Type of software Software Audience: Faculty Researchers Staff Students Cost: Free
Coursera offers online courses and specializations taught by faculty across the CU system and is available at no cost to all faculty, staff and students. Courses are online and self-paced, so you can learn anywhere, anytime.
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CU Online Open

Category: Academic Technology Canvas Instructional Technology OIT - Categories OIT - Type of software Software Audience: Faculty Staff Students Cost: Free
CU Online Open is Canvas but used for non-matriculated users and continuing education students to participate in university sponsored online courses or trainings.
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Microsoft 365

Category: Office 365 OIT - Categories OIT - Type of software Productivity and Business Software Audience: Faculty Staff Students Cost: Free
Word, Excel, PowerPoint, OneNote, OneDrive, Outlook and more - Microsoft 365 is a suite of productivity, storage, multi-media and business applications that allows you to collaborate and share your work across campus, teams and classes.
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Microsoft Teams

Category: Office 365 OIT - Categories OIT - Type of software Productivity and Business Software Audience: Faculty Staff Students Cost: Free
Microsoft Teams is a chat-centered workspace in Microsoft 365. It brings people, conversations, files, and tools into one place, so everyone has instant access to everything — facilitate meetings, chat one-on-one, make audio or video calls, and connect your Teams site to third-party apps safely.
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Namecoach

Category: Academic Technology Canvas Instructional Technology OIT - Categories OIT - Type of software Audience: Faculty Staff Students Cost: Free
Namecoach allows for accurate pronunciation to promote respect, inclusion, and belonging. Namecoach is available within Canvas for faculty and students and can be added to other programs such as outlook. Follow the directions below to add a Namebadge to your email signature.
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Panopto at CU Denver

Category: Academic Technology Billing Canvas Classroom Support Instructional Technology OIT - Categories OIT - Type of software Software Audience: Faculty Staff Cost: Free
Panopto is used for classroom lecture recording. The system allows faculty and staff to record classes and lectures. Several tools and software work with Panopto including Canvas, Zoom, and Microsoft Teams.
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Poll Everywhere

Category: Canvas Instructional Technology OIT - Categories OIT - Type of software Software Survey tools Audience: Faculty Staff Cost: Free
Faculty and staff can use Poll Everywhere to create and host live polls, view audience responses, and download reports. Polls can be added to PowerPoint presentations, displayed in a web browser, shared with colleagues, or embedded into Canvas.
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Respondus

Category: Academic Technology Canvas Instructional Technology OIT - Categories OIT - Type of software Software Audience: Faculty Staff Students Cost: Free
Respondus Lockdown Browser is an application that can be used within the Canvas LMS to create a secure testing environment by blocking the use of additional applications including other websites during an exam.
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Turnitin

Category: Academic Technology Canvas OIT - Categories Audience: Faculty Staff Students Cost: Free
Turnitin is a software application designed to uphold academic integrity and support the development of original thinking through a robust feedback system. Integrated directly into Canvas, Turnitin allows you to check student work for plagiarism, provide feedback, and improve writing skills.

Zoom

Category: Billing OIT - Categories OIT - Type of software Remote Access Software Web Conferencing Zoom Audience: Faculty Staff Students Cost: Free
Zoom is a best-in-class online communication and collaboration tool that provides video conferencing, web conferencing, and audio conferencing (both device-based and phone), as well as audio/video/sharing, all with an intuitive and easy-to-use user interface.
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Additional Tools and Resources

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Adobe for CU Denver Faculty and Staff

Category: Design and Development Marketing and Communications OIT - Categories OIT - Type of software Software Audience: Faculty Staff Cost: $65 for Creative Cloud; $18 for Acrobat Pro
Adobe Acrobat Pro and a wide range of Adobe Creative Cloud software and tools for graphic design, video editing, web development, image editing and more are available to faculty and staff through our license agreement with Adobe. To request a license, scroll down for detailed instructions in the full description.
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Business Analysis

Category: Business Analysis Change Management Data Analysis IT Projects Process Improvement Requirements Gathering Solution Design Stakeholder Consultation Audience: Faculty IT Professional Researchers Staff Cost: Free
The Business Analysis Office (BAO) offers professional services centered on enhancing project environments through effective business analysis. Specializing in technology-driven initiatives, our team of BAO professionals excels in requirements gathering, process improvement, and solution design. With a focus on stakeholder consultation and change management, we ensure the success of projects across various domains.
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Change Management

Category: Change Implementation Change Management Communication Planning IT Projects Organizational Culture Project Management Stakeholder Engagement Training and Development Transition Management Audience: Faculty IT Professional Researchers Staff Cost: Free
The Change Management Office (CMO) provides professional services focused on facilitating effective change within project environments. With a specialized focus on change management, our team of CMO professionals brings expertise in change implementation, stakeholder engagement, and communication planning. Through training and development initiatives, we support transition management and promote positive organizational culture, ensuring successful project outcomes across diverse domains.
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Computer and Device Setup

Category: Computer and Device Support OIT - Categories OIT - Type of software Operating Systems Audience: Faculty Staff Cost: Free
The OIT Service Desk provides onsite services to CU Denver faculty and staff including warranty and out-of-warranty support, systems set-up and repair, software installation, hardware upgrade and installation assistance. Our technicians also assist customers with data transfer from their old computer to their new computer upon new equipment installation.
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Formstack

Category: Forms Formstack OIT - Categories OIT - Type of software Survey tools Audience: Faculty Researchers Staff Students Cost: Free
Formstack is a form building and data collection tool that can be used to accomplish a wide variety of tasks. You can build forms; configure everything from notification emails to approval workflows and form security; and view, edit, export or manipulate the data which has been submitted via your form.
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MATLAB

Category: MATLAB OIT - Categories Software Audience: Faculty Researchers Staff Students Cost: Free
MATLAB, the language of technical computing, is a programming environment for algorithm development, data analysis, visualization and numeric computation. Simulink is a graphical environment for simulation and model-based design of multi-domain dynamic and embedded systems.
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Microsoft Forms

Category: Forms Office 365 OIT - Categories OIT - Type of software Software Survey tools Audience: Faculty Researchers Staff Students Cost: Free
Microsoft Forms is a tool that allows for the easy creation of surveys, quizzes and polls making it easy to collect and analyze data.
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Microsoft OneDrive for Business

Category: Office 365 OIT - Categories OIT - Type of software OneDrive Productivity and Business Software Audience: Faculty Researchers Staff Students Cost: Free
OneDrive for Business is an integral part of Microsoft 365 and provides a place in the cloud where you can store, share and sync your work files.
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Microsoft Outlook Email

Category: Email Office 365 OIT - Categories Software Audience: Faculty Staff Students Cost: Free
All email lives in the cloud at Microsoft 365 and is accessible from any device, anywhere. Benefits of using Outlook include increased mailbox sizes limits up to 50GB, online archive to store old email up to 100GB, capability to send attachments up to 25MB and unlimited storage in the public cloud.
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Project Management

Category: Initiative Support IT Projects Project Coordination Project Management Project Planning Quality Assurance Resource Management Risk Assessment Stakeholder Engagement Audience: Faculty IT Professional Researchers Staff Cost: Free
The Project Management Office (PMO) delivers professional services specializing in project management, particularly in technology-driven projects. Our team of PMO professionals brings a wealth of expertise in project planning, coordination, and stakeholder engagement. With a focus on quality assurance and risk assessment, we ensure successful project execution across diverse domains.
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Qualtrics

Category: Forms OIT - Categories OIT - Type of software Qualtrics Software Survey tools Audience: Faculty Researchers Staff Students Cost: Free
Qualtrics provides a cloud-based survey platform allowing organizations to standardize data and surveys. Qualtrics and is an approved software provider for forms that collect protected information; this includes information as part of the Health Insurance Portability and Accountability Act (HIPAA). All new forms that collect protected information are required to reside in Qualtrics as of January 2021.
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Office of Information Technology

CU Denver

Lawrence Street Center

1380 Lawrence Street

13th Floor

Denver, CO 80204

303-724-4357

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