Identity Management Maintenance

May 20-23rd, 2025

As part of ongoing efforts to improve user experience and enhance IT security, the Identity Management team will be migrating a key system to the cloud from May 20 to 23. There is no impact expected for existing university users, though new student and employee accounts assigned during this time will be created after this maintenance window. ISS and OIT are working with multiple departments and vendors campuswide to implement this migration quickly and effectively. Please contact the OIT Service Desk at 303-724-4357 if you encounter any issues.

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OIT News and Initiatives

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  • Microsoft Teams Calling Project

    Apr 24, 2025
    The campus is transitioning from the current phone system (Cisco) to Microsoft Teams Calling. The cloud-based Microsoft Teams Calling will streamline communication for you, allowing you to make and receive calls directly within the Teams app from your computer, a mobile device, or a physical phone handset. This means you can stay connected and take important calls whether you're at your desk, hybrid or on the go.  OIT is excited to implement this change to meet the new business goals and needs of our evolving campus. Microsoft Teams Calling offers multiple communication modalities while passing on lower operating costs to the end user. Our team will be working with each department to discover your unique needs prior to any migration. We have split 180 departments and units into several groups, starting with a volunteer pilot group for rigorous testing prior to transitioning other departments or units. This phased approach allows OIT to work directly with each group and learn about each department and unit’s needs to ensure you are getting the best service.
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  • New Integrated Microsoft 365 Directory

    Apr 15, 2025
    As part of ongoing efforts to improve and strengthen the university’s security posture by proactively addressing out of date technologies, the campus directory website was sunsetted on Thursday, April 10, 2025. For a new directory tool, our IdM modernization and improvement project has updated individual name search functionality within the university's Microsoft 365 suite. This offers a better user experience, more reliable data, and more appropriately meets IT security and compliance Standards. It is immediately available for directory use to university faculty, staff, students and researchers.
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  • North Classroom Data Center Testing

    Jul 26, 2023
    OIT, in collaboration with the IT Leaders of our schools and colleges, will be simulating a data center outage to test, verify and remediate our planned failover capabilities. Planned failover testing of the North Classroom Data Center is on Sunday, July 30th. This is an estimated 8-hour testing window from 7:00 am to 3:00 pm to evaluate system backup processes and remediate any issues that present. To test these processes, we will be simulating a network outage, but no power or devices will actually be turned off.
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AV Equipment and Support Services Now Available During the Room Reservation Process

April Barr Jan 30, 2023

The AV Equipment and Support service is now available to request as a part of a room reservation in the EMS Room Scheduling System Web App.

Why the change? To make event reservations easier! The Customer Service and Support Division, which houses the Scheduling Services Team, has a strategic goal of Developing a Culture of Service Excellence, and this change contributes to a better overall experience for EMS users. We strive to be customer centric by taking feedback from our constituents and using that feedback to make continuous improvements.

Previously, AV services could only be requested as a separate, stand-alone reservation in EMS. Now, AV equipment and support is available in the “Services” portion of the room reservation process:

EMS request service image

We are excited for you to see these updates! See the video tutorial for more details.

Please Note:

  • All previously submitted AV service requests will remain in EMS and will NOT need to be resubmitted.
  • The option to use the separate, stand-alone AV service request template will remain in place for both campuses.
  • Lead time remains unchanged. AV requests must be submitted at least 48 hours in advance.
  • Some buildings manage their own AV services; there will not be a change to the way these buildings manage event AV needs, and the OIT-provided AV Service will not populate in the room request if not available for a particular building.

Need an EMS Web App account for room scheduling? Request one here.
Need an overview of how to use the EMS Web App? A video tutorial is here.
Already have a room reservation and want to add AV? The instructions are here.
Questions about room scheduling or EMS? Contact OIT-SchedulingServices@cuanschutz.edu.


Office of Information Technology

CU Denver

Lawrence Street Center

1380 Lawrence Street

13th Floor

Denver, CO 80204

303-724-4357

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