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Storage, Servers and Backups

Category: Billing OIT - Categories OIT - Type of software Operating Systems Productivity and Business Remote Access Audience: Faculty Researchers Staff Cost: See extended details for service rates
Server hosting, backup and storage services include a variety of file and data backup solutions available to university faculty, staff and students. Other services include setup and centralized hosting of both physical and virtual servers. Fees may apply for some services.
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Technology Risk Assessment

Category: IT Security OIT - Categories Audience: Faculty Staff Cost: Free
Third-party vendor apps and cloud services can pose risks to the university. To reduce these risks, the Risk and Compliance (RAC) team reviews vendors handling confidential or highly confidential data, including HIPAA, FERPA, and PCI.
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Technology Setup and Use in Classrooms

Category: Classroom Support Instructional Technology OIT - Categories OIT - Type of software Audience: Faculty Staff Students Cost: Free
Classroom related audiovisual support is available for courses (no fee) and for non-course related events. This includes setup of equipment, assistance with audio, video and recording devices, assistance with loading of PowerPoint presentations, or other multimedia equipment such as document cameras, DVD/VCRs, audience response systems.
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Telephone Setup and Support

Category: Billing OIT - Categories OIT - Type of software Phones Productivity and Business Audience: Faculty Staff Cost: See extended details for rates
This service request is to install/activate, make changes, or deactivate an office/desktop telephone connection at a designated location. Typical use of this service is to support an office phone, or multiple office phones, connection.
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Timely Terminations

Category: IT Security OIT - Type of software Remote Access Audience: Faculty IT Professional Staff Cost: Free
There is a standard process in place for typical terminations from the university. Timely terminations are specific to an involuntary termination or any circumstance where the unit believes there is a risk to university data. ISIC will evaluate the request and then obtain approval from Legal and HR before disabling access. Please note that employees who also hold an active role as a student have specific rights to maintain access to their student account.
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Troubleshooting (Hardware/Software)

Category: Desktop Support Audience: Faculty Staff Cost: Free
Diagnosing and resolving a wide range of hardware and software issues, from performance problems to connectivity challenges.

Turnitin

Category: Academic Technology Canvas OIT - Categories Audience: Faculty Staff Students Cost: Free
Turnitin is a software application designed to uphold academic integrity and support the development of original thinking through a robust feedback system. Integrated directly into Canvas, Turnitin allows you to check student work for plagiarism, provide feedback, and improve writing skills.
Using Turnitin

University Credentials

Category: OIT - Categories OIT - Type of software Operating Systems Remote Access Software Audience: Faculty Staff Students Cost: Free
Your university credentials are the username / email address and password pair that provides secure access to several resources at the university, as well as a number of resources provided by the CU system. These services include email, the web login portal, VPN and wireless access.
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University Systems Account Access

Category: OIT - Categories OIT - Type of software Operating Systems Remote Access Remote Access Audience: Faculty Staff Cost: Free
OIT manages access to email, Active Directory, VPN and certain library entitlements as well as the information that is sent to badging and parking. Access to HCM, Finance, PeopleSoft and CU-SIS is managed by University Information Systems at the CU System Office. Submit a ticket for help accessing these university systems.
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Videoconferencing

Category: Billing OIT - Categories OIT - Type of software Web Conferencing Audience: Faculty Staff Students Cost: See extended details for service rates
Videoconferencing services to all of the University of Colorado campuses, as well as to numerous affiliate hospitals. Videoconferencing allows two or more locations to communicate through simultaneous two way video and audio transmissions.
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Voicemail Unified Messaging

Category: OIT - Categories Phones Audience: Faculty Staff Students Cost: Free
Unified Messaging voicemail capabilities, tied to a new or existing telephone (or telephones) as provided by the university. The telephone may be physical or virtual.
Request Unified Messaging

Voicemail Basic Messaging

Category: OIT - Categories Phones Audience: Faculty Staff Students Cost: Free
Provide basic (non-unified messaging) voicemail capabilities, tied to a new or existing telephone (or telephones). The telephone may be physical or virtual. Callers may leave voicemail messages for the targeted telephone number.
Request Voicemail Basic Messaging

Website Support - CU Denver

Category: Website Management and Development Audience: Faculty Staff
CU Denver University Communications will now support all CU Denver Sitefinity websites. ISS (IT) will no longer provide user support.
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Zoom

Category: Billing OIT - Categories OIT - Type of software Remote Access Software Web Conferencing Zoom Audience: Faculty Staff Students Cost: Free
Zoom is a best-in-class online communication and collaboration tool that provides video conferencing, web conferencing, and audio conferencing (both device-based and phone), as well as audio/video/sharing, all with an intuitive and easy-to-use user interface.
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Zoom AI Companion

Category: Artificial Intelligence (AI) Audiovisual (AV) Productivity and Business Remote Access Software Zoom Audience: Current students Faculty Researchers Staff Cost: Free
Zoom AI Companion is a digital assistant powered by artificial intelligence, offering real-time support and features to enhance user productivity and experience with Zoom. We are pleased to announce the availability of these new Zoom features for enhanced collaboration and communication for staff, faculty and students.
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Zoom Room

Category: Audiovisual (AV) Videoconferencing (VC) Zoom Audience: IT Professional Cost: $499.00
Zoom Rooms provide a consistent, user-friendly meeting environment for shared spaces, supporting a variety of devices for seamless HD audio and video experiences. They can be deployed in traditional conference rooms, open spaces, and customized for various settings, offering additional services like digital signage and room scheduling.
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Zoom Webinars for CU Denver

Category: Billing OIT - Categories OIT - Type of software Remote Access Software Web Conferencing Zoom Audience: Faculty Staff Cost: See extended details for service rates
Zoom Webinar services on the Denver campus offer several levels of attendance packages, accommodating 100, 500, and 1,000 participants, with our Denver AV team providing in-room AV support to ensure smooth operation of the room’s technology.
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Office of Information Technology

CU Denver

Lawrence Street Center

1380 Lawrence Street

13th Floor

Denver, CO 80204

303-724-4357

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