In the fall of 2023, CU Denver is making the transition from EAB’s Navigate Student Success Collaborative. Civitas Learning is an advising analytics and workflow software that delivers proactive, holistic academic advising and student success services at scale while coordinating student success efforts across our campus and intervening earlier with certainty around what works. Civitas Learning combines technology, research and predictive analytics to help institutions positively change outcomes with at-risk and off-path students, helping us reach our graduation and retention goals. This transition will help us enhance and maintain a student success management system that brings together advisors, faculty, support staff and students to create a coordinated care network that enables targeted intervention and proactive, strategic support for every CU Denver undergraduate student.
Civitas Learning will combine the efforts of its advising platform, Inspire, and analytics platform, Illume to allow advisors, faculty and staff the ability to:
- View Comprehensive Student Information in One Place
- Prioritize Student Engagement Throughout the Term
- Identify What Impacts Student Success to Tailor Guidance
- Create Efficiencies with Streamlined Workflows
- Collaborate and Coordinate Student Care Across Campus
- Collaborate on Academic Plans with Students.
CU Denver has started using Mainstay as a tool to increase student retention. Mainstay’s Engagement Platform empowers universities to engage in conversations that drive action at scale. Mainstay combines rigorous research methods with a Behavioral intelligence framework designed to help students get the answers they need and proactive support by blending proactive and reactive engagement with relevant, empathetic messaging. Through Mainstay we are developing
- A comprehensive communication plan based on the most critical milestones in the student journey
- The ability to perform proactive outreach and intake information from students to help us better support them
Additionally, Mainstay is the host platform for our Milo Chatbot, which provides
- Personalized support for every learner, 24/7
- Conversational AI engages proactively and reactively through SMS text messaging and web chat
- Live chat handoff enables our student success staff to communicate with learners in real time
- Deep insight into the student experience with reporting and analytics