What to Expect

When you meet with the Ombuds, the first step we take is to actively listen to concerns and issues brought to the office. The Ombuds will not act on any of the information shared unless given permission to do so, and unless specifically waived, your identity shall remain anonymous. The only exception to this is if the Ombuds determines there is an imminent threat of harm to self or others, or as required by law.

If requested, the Ombuds may inquire about a specific policy or procedure, discuss the issue with other individuals directly involved with the problem, assist you in evaluating your options, or offer to mediate if appropriate.

The Ombuds will continue assisting you for as long as is necessary to resolve the matter. You may end the relationship with the Ombuds Office at any time and no further action will be taken.

If the Ombuds is unable to provide the appropriate assistance, then you will be directed to other resources. If you are uncertain whether the Ombuds Office may be of assistance, please feel free to reach out and the Ombuds will be happy to answer any of your questions.

The Ombuds Office Can

  • Listen and discuss issues and concerns
  • Coach visitor with options
  • Explain University policies and procedures
  • Informally mediate between parties
  • Address trends and patterns to administrators

The Ombuds Office Cannot:

  • Accept notice of problems or policy violations on behalf of the University
  • Give legal advice
  • Provide testimony
  • Formally investigate
  • Compel anyone to implement recommendations or policies
  • Make changes to policies, administrative decisions, or laws
THE OMBUDS OFFICE IS A DESIGNATED CONFIDENTIAL RESOURCE:

The Ombuds Office is not authorized to accept notice of claims against the University. Discussions with the Ombuds Office does not create a record, nor does it begin a formal process. The Ombuds Office will keep conversations confidential unless imminent harm or danger is present, or if compelled by a court of law.

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