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University Web Services (UWS)

University Web Services, University of Colorado Denver

 

 
 
 

Risk Assessment Matrix

Service Level Agreement (SLA)


This Risk Assessment Matrix is used to identify the level of testing required for each change made to the SharePoint environment. This tool identifies which test scripts are required, in which browser, and under which permission levels, based on severity level. 

Terms and Definitions

 
Mild

Simple or relatively simple process. Relatively small likelihood that there will be problems.
Examples:

  • Purely text-based modifications
  • Local CSS modifications
  • Changing copyright in footer
  • Uploading new university logo

Medium

Somewhat complex process. Quite possible that there will be problems.
Examples:

  • Theme CSS updates
  • A change in any global CSS file
  • Low-level modifications to single page layout templates
  • Service packs and cumulative updates

Severe

Extremely complex process. Significant possibility that there will be problems.
Examples:

  • Modifications to branding controls
  • Modifications to page layouts and master pages
  • Reusable content modifications
  • Most backend coding/programming updates as these are often global in scope
  • Upgrade to new version of SharePoint

QA Test Scripts Select severity Browsers tested Permissions tested Hours to complete
Anonymous


  • Select severity
  • N/A
Standard Features


  • Select severity
  • Select severity
Edit


  • Select severity
  • Select severity

Total hours:

University of Colorado Denver

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