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IT Services, Information Technology Services

University of Colorado Denver
 

Help Desk


The University IT Services Help Desk is your main point of contact for your University technology questions. The primary mission of the University IT Services Help Desk is to provide technology assistance to university Faculty and Staff. Help Desk Technicians offer phone, email and remote support for many campus technology issues. We also handle the scheduling of IT Services technicians for faculty and staff computer issues that require on-site support.

 
 
 

The IT Services Help Desk schedules services such as: Blackberry setups, campus phone installs, on-site computer troubleshooting and setup appointments, network support and file backup services. We also have specialized groups within IT Services that maintain and support various technology areas. For example: if you have an issue that requires advanced troubleshooting for an email issue, the Help Desk can work with a dedicated email support professional to get your issue resolved. Please give us a call if you have any questions about the technology services at the University of Colorado Denver | Anschutz Medical Campus.

The IT Services Help Desk Phone Number is: (303) 724-4357 (4-HELP on Campus)

The IT Services Help Desk Email Address is: UCD-ITS-HELPDESK@ucdenver.edu

Our Hours of Operation are: Monday through Friday, 7:30am-5:00pm

 
 
 
 
AFTER-HOURS EMERGENCIES: The Help Desk is only able to offer after hours support for emergencies, such as campus network outages and assisting with technology issues that prevent patient care. Please call (303) 724-4357 to report system outages and emergencies. A technician will contact you within 15 minutes. For a list of current or planned outages, visit the IT Services Net Alerts web site: https://itservices-web.ucdenver.edu/netalerts/

 

 
 
 

AFTER-HOURS NON-EMERGENCIES: For support of non-emergencies, such as password resets or any general questions, you can leave a message at (303) 724-4357 and a technician will return your call the next business day.

The online University Account Password reset form is at http://myaccount.ucdenver.edu

 

Help Desk Frequently Asked Questions
 
 
How do I reset my password for my University account?

There is an online password reset form is available anytime at http://myaccount.ucdenver.edu or you can call the Help Desk at 303-724-4357 Monday-Friday, 7:30am-5:00pm.


 
What are the recommended minimum computer requirements for University computers?
 
In an attempt to maintain network security, reduce user frustration and avoid wasting resources attempting to maintain older systems, minimum standards have been established for computer hardware. Go to the Minimum Computer Requirements section for more information.
 
How do I find out about computer support, troubleshooting, and repair?
 
 
 
 
 

The IT Services Help Desk provides troubleshooting and diagnosis of University Laptop and Desktop issues (personal computers are only provided limited support).

 

How do I find out about computer (laptop) encryption for University systems?

 

For information about encrypting your laptop and about the University's encryption software, go to the Encryption Software section or contact the IT Services Help Desk.

 
 

How do I access Microsoft Office downloads for my University system?

The University of Colorado Denver has a Microsoft Office Suite licensing agreement for all paid employees to use Office on University systems. Go to the: University Microsoft Download Site and sign in with your University account to download Office software onto a University computer. Please note: you must be on campus to download this software and it is only for use on University-owned computers.

 

What is Service Alerts?

Service Alerts is a site that offers a complete listing of any planned or unplanned outages related to IT Services, it is at: http://itservices-web.ucdenver.edu/netalerts

 

What Software does IT Services support?

IT Services supports Windows XP Pro SP3, Windows 7 Pro SP1, Mac OS 10.5.8, Mac OS 10.6.8, Office 2007/2008/2010/2011 and other applications commonly used at the Univeristy. For more information, feel free to contact the IT Services Help Desk at 4-HELP. 

 

Where are the University Student Computer Labs?

The University of Colorado Denver Student Computing Labs are a student funded system designed to meet the general computing needs of the University of Colorado Denver students. Educational Support Services (ESS) maintains campus student computer labs, go to: http://www.ucdenver.edu/ess for more information.

 
What is VPN and how do I access it?

 

VPN allows users to secure a network connection and access University resources (network drives, etc.) from off-campus or while connected to the "Guest" wireless network. Go the VPN section for more information about the University Cisco VPN Client.

More Help Desk FAQs?

See our section here: FAQ

University of Colorado Denver

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