Ombuds Office


Student's smiling

​Communication Tips:

  • Keep an open mind
  • Deal with present behavior
  • Be aware of body language
  • Use "I" messages instead of "you" messages
  • Choose which words you use carefully 
  • Avoid questions designed to attack the other party
  • Use and embrace the power of silence and delayed response
  • Be willing to say "You might be right"
  • Avoid interpreting others' motives
Effective Listening Skills:
  • Listen before talking
  • Avoid any distractions
  • Concentrate on what the other person is saying
  • Look for the underlying feelings in the message
  • Provide effective feedback to the sender
  • Maintain proper eye contact and body posture
  • Communicate attentiveness by use of eyes - - don't glare
  • Suspend judgment while you are listening
  • Try not to jump to conclusions
  • Repeat your understanding of the feelings and content
  • Be aware of the other person "pushing your buttons"
  • Try not to interrupt or finish sentences for others

Resources for addressing conflict


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