Telephone Setup and Support
Category: Billing OIT - Categories OIT - Type of software Phones Productivity and Business Audience: Faculty Staff
This service request is to install/activate, make changes, or deactivate an office/desktop telephone connection at a designated location. Typical use of this service is to support an office phone, or multiple office phones, connection.
Request Service
Phone Services
This service request is to install/activate an office/desktop telephone connection at a designated location. Typical use of this service is to support an office telephone connection. A Direct Inward Dial (DID) or non-DID phone number will be assigned based on customer’s requirements. Telecommunications and Network Infrastructure (TNI) will provide and support the TNI-provided standard telephone end to end.
If you have a request to change seven or more office/desktop connections, please:
- Complete the Multiple Phone Requests spreadsheet detailing what work is being requested.
- E-mail the spreadsheet with a brief description of the work to oit-servicedesk@ucdenver.edu for formal request generation.
If you are requesting a change for one individual office/desktop connection, use the link above to request service. This will allow you to:
- Move a phone
- Change the name on a phone
- Request a new phone
- Disconnect a phone
Directions to submit a service request:
- Click the button to go to the OIT Service Center portal
- Select "Make a Request"
- Scroll down and choose "Phone Service"
- Make the selection for the service you need
Phone Service Rates:
| Equipment | Cost |
| Phone line Connection | $23.50 per month |
| Phone line Re-Connection | $45.00 one-time |
| Phone line Moves and Changes (1/2 hour) |
$45.00 per 1/2 hour |
| International Long Distance | Billed at cost per minute |
The Re-Connection Fee is only assessed in an instance where a phone line has been disconnected and re-connected (with the same phone number) within a span of 2 weeks.