Program Manager
Career Family: Student Services Professional Level: Program Manager Student Services
Career Family Job Summary: Jobs in this career family support students' emotional and physical well-being and intellectual, cultural and social development outside the context of the formal instruction program or traditional academic unit. Functions include student counseling, career guidance, residence life, multicultural affairs, support of student activities and organizations, recreation services and intramural athletics administration.
Professional Level Job Summary: Program Managers are responsible for the day-to-day operation of a program, function or work unit, including the development and implementation of processes consistent with college, school or departmental strategies and processes. These positions typically do not supervise others.
Minimum Qualifications: A bachelor's degree in a related field
Three (3) years of related professional experience from areas that demonstrated past experience that support students' emotional and physical well-being and intellectual, cultural and social development outside the context of the formal instruction program or traditional academic unit. Functions include student counseling, career guidance, residence life, multicultural affairs, support of student activities and organizations, recreation services and intramural athletics administration, dean of students, conduct and health & wellbeing.
Optional Substitution: Related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis.
Preferred Qualifications: Master's degree or terminal degree in a related field
Four (4) years of related professional experience in Student Services, including advising, admissions, registration, enrollment, and other related fields.
Related professional experience as manager, supervisor, work leader, staff authority or project/program administrator
Knowledge, Skills, Abilities: Ability to communicate effectively, both in writing and orally.
Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
Demonstrate a commitment to providing outstanding customer service skills.
Demonstrate an exceptional understanding of diversity, equity and inclusion with a committment to developing equitable practices.
Ability to perform duties independently without guidance and direction from other professionals.
Ability to articulate the University's mission and the importance of the strategic plan
Ability to manage ambiguous situations and/or information and translate them into results
Ability to demonstrate exceptional management and leadership qualities
Ability to manage multiple projects and tasks simultaneously while maintaining a high attention to detail
Ability to effectively plan and establish program goals and objectives
Demonstrate progressive supervisory qualities.
Supervision Exercised: Can supervise students. No cap on # of students. May supervise no more than one (1) 1.0 FTE. If the position has supervision exceeding one (1) 1.0 FTE the department should be able to provide a clear justification as to why the org. structure cannot support a higher level position
FLSA Status: Exempt or Non-Exempt