Manager
Career Family: Information Technology Professional Level: Information Technology Manager
Career Family Job Summary: Jobs in this career family develop, maintain, and support computer systems, software and networks. Functions include enterprise operations, distributed computing, academic computing, research computing, computer hardware and software management, computer networking, telecommunications, systems development, database administration, server administration, website management, programming, desktop support, and help desk operations.
Professional Level Job Summary: Managers are responsible for the day-to-day operation of functional work units, including the development and implementation of processes consistent with college, school or departmental strategies and processes and the supervision of professional and support staff.
Minimum Qualifications: A bachelor's degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution.
Three (3) years of related professional experience in System Administration,
Network Configuration, Software Installation, Troubleshooting, Customer Service, Technical Support.
Optional Substitution: Related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis.
Preferred Qualifications: A master's or terminal degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution.
Four (4) years of related professional experience in System Administration,
Network Configuration, Software Installation, Troubleshooting, Customer Service, Technical Support.
Related professional experience as director, project/program supervisor, work leader, or staff authority
Knowledge, Skills, Abilities: Experience with any or all of the following Coding languages: (Python, HTML5, JavaScript, CSS, PHP, SQL, C++, Ruby, .NET)
Ability to communicate effectively, both in writing and orally.
Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
Demonstrate a commitment to providing outstanding customer service skills.
Demonstrate an exceptional understanding of diversity, equity and inclusion with a committment to developing equitable practices.
Ability to perform duties independently without guidance and direction from other professionals.
Ability to articulate the University's mission and the importance of the strategic plan.
Supervision Exercised: No cap on supervision exercised. Should not supervise a higher professional level position.
FLSA Status: Exempt or Non-Exempt