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1. How to
recover missing emails or email items from Outlook
Step 1. Outlook
2010 and 2013 have a method of recovering items that were deleted and are not showing
up in the Deleted Items folder. This hidden folder of items that were deleted
may be found with the following procedure.
In Outlook 2010, (with Service Pack 2 installed) go to the top “Folder” tab and there
you’ll see the box titled “Recover Deleted Items”. Clicking on that brings up
the folder that shows your items that were deleted from the Deleted Items
folder or from any other folder if they were deleted in a way that bypassed the
Deleted Items folder. See first screen-shot below for the Outlook 2010 view.
In Outlook 2013, to access
the ‘Recover Deleted Item’ window, simply right-click any of the Outlook
folders, (Inbox, Sent Items, Deleted Items, etc.) and you’ll see the choice to
“Recover Deleted Items…” See
Step 2. A
new box comes up, called “Recover
Deleted Items”. (See screen shot below) You’ll note that all the Deleted
Items all have the same icon-view.
Please note that whether your missing items
were a Calendar appointment, a Contact, or a mail item, they all will have the
same “envelope” icon view, as shown.
Step 3. Review
the emails you have; you can sort them by when they were “Deleted On”, who they
were from, or the Subject. Clicking on the top column does the sorting feature
for you. Once you find the item(s) you wish to recover, select them then click
the middle icon at the top left that specifies “Recover Selected Items”.
Step 4. When
that is clicked, those selected items will then show up back in their original
folder from where they were before.
(Calendar Items will show back up in the calendar, emails will show up
in the folder from where they were originally, etc.)
Note: items are kept in this “Recover Deleted Items” for no more than 30
days. After 30 days they will be removed. With there being no tape backups of
the mailboxes, there will be no recovery options available to bring back any
missing emails that were deleted more than 30 days ago.
2. How to
recover missing emails or email items from Outlook Web App
Step 1. One
issue we are currently working on, should the missing email items NOT show up
in the Outlook “Recover Missing Items…” option described above is to go to an
Internet browser http://myemail.ucdenver.edu and recover the missing email items
there. This procedure will also work for
users on Mac OS.
Step 2. This
“Recover deleted items…” option is only available by right-clicking the
“Deleted Items” folder in the web interface. There you’ll see the menu choice.
(see below screen-shot)
Step 3. That
brings up a new web page that shows the option to “Recover Deleted Items”. This
has a means of Searching for your missing items; see the hour-glass below. They
also show up sorted by who sent them in bold black letters, the subject is
below that and the date of the items is listed on the right side.
Step 4. You
then select the item(s) you wish to recover by clicking to the left of the mail
item, then go to the lower right where it says “Recover”. See screen shot
Step 5. Clicking
on that brings up the web dialog box informing you of where the recovered items
will be restored to. Clicking OK brings them back.
URL's for restoring deleted items