The following information is to support students as they navigate campus
resources during the COVID-19 pandemic. Although the University has closed
access to most buildings, campus offices remain open to serve you and are
available through virtual technology. Included below is information about
student service offices and how to access them during the physical closure of
campus buildings. After review of the information below, if you have any
further, please email email@example.com.
Take care of yourself and look out for each other!
Anschutz COVID-19 Updates and Resources
Official updates from CU Anschutz will be posted online here. (https://www.cuanschutz.edu/coronavirus)
For questions that are program-specific, please contact the Student Affairs
office of your school or college.
of Nursing SHANE.HOON@CUANSCHUTZ.EDU
School of Public Health CHLOE.BENNION@CUANSCHUTZ.EDU
School of Dental Medicine ELIZABETH.D.RAMOS@CUANSCHUTZ.EDUSchool of Medicine BRIAN.DWINNELL@CUANSCHUTZ.EDU
Physical Therapy MARYJANE.RAPPORT@CUANSCHUTZ.EDU
Assistant Program JONATHAN.BOWSER@CUANSHUTZ.EDU
School of Pharmacy BRIAN.HEMSTREET@CUANSCHUTZ.EDU
How do I contact the Bursar’s Office?
E-mail is the best way to reach us. Options are:
· Phone: 303.315.1800
University of Colorado Denver | Anschutz Medical Campus
Mail Stop A098
13120 E. 19th Ave, Room 3120A
Aurora, CO 80045
What if I need to withdraw from classes, drop a
class or get an incomplete grade? What
if I miss the drop deadline?
Unless the campus suspends operations entirely,
students are expected to complete their classes. CU Anschutz plans to continue
operations with as little disruption to courses as possible.
Students who wish to drop individual classes must do so by the 10th week of the
semester. If you miss a drop
deadline as a result of extenuating circumstances (e.g., hospitalization), you
may petition the dean’s office of your college or school for a late withdrawal.
At the discretion of the course instructor and/or the academic
dean's office, students who have satisfactorily completed a substantial amount
of work for a given class but are unable to complete the class due to reasons
beyond their control may request an Incomplete Grade. This provides an
extension of time beyond the semester to complete the work and receive a grade.
See the CU Anschutz Incomplete Policy.
If I withdraw from classes at this
point, is the University offering any type of refund for Tuition and Fees?
There will not be any adjustments to Tuition and Fees.
Students are encouraged to work with their professor if they need additional
accommodations to complete their course.
happens to my financial aid if I withdraw from classes?
We encourage you to continue your coursework in order to
minimize academic disruption and any negative impacts to your financial aid. If
you’re considering withdrawing from courses, your financial aid may be reduced
or cancelled, so we recommend speaking with a financial aid counselor before making that decision.
there any changes to Tuition and Fees now that traditional classes are being
There will not be any adjustments to
Tuition and Fees while classes are being taught remotely.
is my payment due?
Please review our Anschutz
Billing Calendar or billing and due dates.
do I pay my bill?
mail (processing may be delayed)
happens if I cannot pay my bill as a result of COVID-19 issues?
We offer a
couple ways to submit payment without physically coming to the office. While
the expectation is that most accounts will be paid online or by mail, we
recognize the added difficulty of the current situation.
of Colorado Denver | Anschutz Medical Campus will be temporarily suspending the
assessment of late fees and service charges for the months of April and May
We will revisit this temporary policy change
periodically throughout the current health pandemic, and will post any
potential extensions of this temporary policy change accordingly.
I still get my financial aid refund?
We recommend setting up Direct
Deposit, as direct deposit refunds are processed more frequently than paper
refunds. Refund processes may be disrupted, with mailing and banking issues
preventing consistent delivery of funds.
How can I appeal my Tuition and Fees?
If you feel that you have an extenuating
circumstance that justifies an exception to financial obligations, you can
appeal and it will be reviewed by the tuition appeals coordinator. See the CU Anschutz tuition
appeals policy and guidelines.
Campus Health Center
To protect patients, students, faculty and staff at the Anschutz Health and
Wellness Center, the Campus Health Center cannot take
walk-ins at this time.
Please call us at 303.724.6242 to schedule a telehealth visit.
We can provide
telehealth primary care services, including care for COVID-19.
We can take
We are able to
provide some onsite services which are handled through a screening protocol.
COVID-19 guidance from the CDC: Mildly ill patients should be encouraged to
stay home and contact their healthcare provider by phone for guidance about clinical
management. Patients who have severe symptoms, such as difficulty breathing,
should seek care immediately. Older patients and individuals who have
underlying medical conditions or are immunocompromised should contact their
provider early in the course of even mild illness.
Access to recreational
equipment available through the office of Campus Student Services is suspended
until further notice. If you have questions about recreational equipment please
contact firstname.lastname@example.org or 303.724.2688.
All Case Management services
remain available. The Office of Case Management is available for any student
with questions or concerns about navigating resources. If you would like to
meet with a Case Manager, click
If you want to share concerns specifically related to COVID-19, please
click here. If
you are experiencing an emergency or believe an emergency is imminent, please
Anschutz Student Food Pantry
The CU Anschutz Student Food Pantry has gone virtual! Case
Managers are available to all currently enrolled students experiencing food
insecurity. Simply reach out here and a Case Manager will help you navigate
resources. For in-person alternatives close to you, please reach out to the Food Bank of the Rockies as they
update their distribution sites daily.
CU Anschutz Shares is a
resource available to students facing temporary financial hardship that threatens
the student’s ability to successfully complete the current semester including
food insecurity. To learn more about CU Anschutz Shares and submit an
application, click here.
Resources and Services
CU Anschutz Disability
Resources and Services Office will have virtual hours from 8 a.m. until 5 p.m.
Monday – Friday. We will be working to accommodate our students as they
complete their Spring classes in an online format. Our physical office
at the Strauss Health Sciences Library including the Testing Center will be
closed except for special approved requests. Please visit our website.
The Financial Aid staff are working remotely - we do not anticipate any changes
in services for students. Our main office number is 303-724-8039. Our email
address is FinAid@cuanschutz.edu.
For specific questions, please
see the following:
Scholarships: For scholarship information, please contact your school or
college. If you are receiving a scholarship from a donor (source) that's from
outside the university, please contact Scotti Beck at Scholarships@cuanschtuz.edu.
Medical Students: Please contact Deedee Colussy at 303-724-9117
Student Employment: Please contact us at 303-315-1842 or StudentEmployment@ucdenver.edu.
current focus is on providing connectivity from home, Zoom, and TEAMs. For
additional information about working or learning remotely, please visit
The library is
accessible via badge access for approved students who have a specific need,
such as online testing. Access will be monitored and is limited. The badge
accessible hours are 7:00am
to 7:00pm Monday - Sunday. Before entering the
building, everyone must pass through a screening table and receive a wristband. If you arrive when
screening tables are closed, please follow posted instructions for
self-service check-in. If you have a specific need to access the
library building, please contact the Student Affairs Office at your School or
The best place to access
library resources is the library’s website: https://library.cuanschutz.edu/
How can I get help from
a member of the library staff? AskUs – submit email service questions anytime 24/7,
or chat with us during live service hours (Monday – Friday from 8 am – 5 pm).
Email questions are responded to within two working days or less and are
answered by a team of staff and librarians who are here to help.
What if I signed up for
a library class or training?
library classes are
being taught via Zoom.
How can I get research help? Schedule
a Zoom consultation
cannot log in to online library resources. Submit your problem to AskUs
How can I get the journal article I need? Many
library journals are already available online. Interlibrary loan (ILL) service from Strauss
is running and can help. We cannot provide books or any other physical
material, but ILL is taking article requests from students and seeking to fill
· Continue to send any
article requests over ILLiad regardless of publication year. While ILL
cannot access the older print journal collection in our buildings because the
campus is closed, we have multiple ways to obtain articles and will try to fill
the order received as quickly as we can;
· ILL is unable to
borrow books/print volumes from other libraries at this time. Prospector is
down, most libraries are not lending print materials by courier/mail, and we
are not on-site to handle mail delivery;
· ILLiad is the
interlibrary loan system for students, staff, and faculty: ILLiad
o If you have not used
your ILLiad account recently and forgot your username password, contact ILL @ email@example.com o If you do not have an ILLiad account,
registration is simple. If
you have questions, contact the ILL office at firstname.lastname@example.org or call Lynn Triefus our ILL coordinator at
What if I have a book,
or laptop, or other physical item checked out? Please keep the item
safe and secure until the library reopens. No fines will be assessed. When the
library reopens, you can return the item. If you receive overdue/billed
notices—please ignore them.
Phoenix Center at Anschutz
All Phoenix Center services remain available, although the office is closed.
The Phoenix Center at Anschutz confidential resource for students who have
experienced interpersonal violence or know someone who has experienced
interpersonal violence. More information about the Phoenix Center can be found here. A free,
confidential, 24/7 hotline is available at 303-556-2255. To schedule a virtual
appointment with a confidential advocate, email Michaela Calhoun (Program
Manager) at Michaela.Calhoun@cuanschutz.edu.
Registrar’s Office at CU Anschutz is currently conducting operations online and
via phone. When contacting us by phone 303.724.8000 or email Registrar@cuanschutz.edu, please make
sure to include your name, student ID, and email address so that we can respond
to you quickly.
Transcripts: Transcripts are available in electronic
format through our website. Please
request electronic transcripts so that you can receive them regardless of your
Diplomas: For students who graduated in December 2019 and have
been directed to pick up the paper copy of your diploma at the Registrar’s
Office. We will be sending email notifications to you requesting a current
mailing address. All diplomas waiting to be picked up for December 2019
degree completion will be mailed to the student. If you are a member of
this group, please watch your CU Anschutz email for a request from the
Registrar’s Office to provide your mailing address for diploma delivery.
This is a temporary solution for diploma distribution. We will reassess
this process prior to May 2020 diploma distribution.
Degree Verification and
Enrollment Verification (Student Loan Deferments): The
web page with instructions is available on our website.Enrollment
verification can be accessed through UCDAccess. If you have
paperwork that needs to be filled out for degree verification or
enrollment verification, please contact us by email at Registrar@cuanschutz.edu so that we
may provide instructions for using our secure document upload.
Name Changes, Social Security Number, Other Bio/Demo Updates:
Please contact us at Registrar@cuanschutz.edu so that we
may send you the link to securely upload your documents. Once received
through our secure document upload, we will process your requested change(s).
Student Health Insurance
who are enrolled in the Student Health Insurance Program (SHIP) will have
their cost-share waived for COVID-19 testing. If you have questions about
your Student Health Insurance email Rebecca.Brannon@cu.edu
Student Organizations and Events
Campus wide events have been cancelled until further notice. Student
organization registration/renewal will open May 1st. We
recommend you accessing your Zoom video conferencing account to host Student
Organizaiton meetings. Log in to your student Zoom
you have questions about your student organization or event, please contact
Kara Garr at 303.724.8002 or email@example.com.
Resident Mental Health
Student and Resident
Mental Health appointments are available virtually. To schedule an appointment,
please call (303) 724-4716 or email SMHservice@ucdenver.edu. Allow up to 24
hours for a return phone call. If you would like to schedule a virtual
walk-in appointment for urgent concerns M-F 8-4pm, you may also page our triage
counselor at (303) 266-4654.
If you are experiencing
a mental health emergency: Please contact Colorado Crisis Services by calling
1-844-493-8255, Text: “TALK” to 38255, or chat at https://coloradocrisisservices.org/chat/ -OR- If you are an
existing Student and Resident Mental Health patient, and can wait up to an hour
for a return call, you may reach the on-call psychiatry attending at (303)
370-9127. On-call hours are outside of the regular Student and Resident Mental
Health clinic hours, which are M-W 8am-8pm and Th-Fri 8am-5pm.
and Military Services
The office can be reached remotely for the remainder of the semester. If you
need assistance, please email firstname.lastname@example.org or
All Writing Center services have moved to online only. We expect this approach
to remote service delivery to continue until at least 5/15/2020.
offering two versions of online writing support: asynchronous support via our
Undergraduate Drop Box and Graduate Drop Box + synchronous (real-time online)
support across all other schedules. All services are accessible and will be
facilitated through WCOnline. To learn more about these online services, please
see the announcement on our homepage at https://writingcenter.ucdenver.edu.
currently scheduled in-person appointments at one of our physical locations
have been converted to synchronous (real-time) online.
Current and future Undergraduate Drop Box or Graduate Drop Box appointments are
All future appointments on the schedules for our physical locations will be
synchronous (real-time) online only. To access your synchronous online
appointment, login to WCOnline, navigate to your appointment, open the pop-up
window, and click “Start or Join Online Consultation.”
send questions or concerns to Writing.Center@ucdenver.edu.