University of Colorado Denver
School of Public Affairs
P.O. Box 173364 - Campus Box 142
Denver, CO 80217 - 3364
Phone: (303) 315 - 2007
Fax: (303) 315 – 2229
Link to Dr. Guy's CV
Areas of Interest: Public Management, Human Resources,Research Methods.
Bio: Mary E. Guy joins the School of Public Affairs in Fall 2008. Her research focuses on public management with special emphasis on workforce diversity and the difference that gender makes in policy development and implementation. Her work also includes research on the subjects of ethical decision making and health policy. Professor Guy is currently engaged in research that investigates emotional labor in public service jobs. She and her colleagues have researched the work lives of street-level public servants to learn how they cope with emotionally intense work. Emergency dispatchers who answer 911 calls, detectives and social workers who must remove children from abusive families, law enforcement officers who must respond to whatever situation arises, prison guards and counselors, all face extraordinary pressures and have illuminating stories to tell. Professor Guy and colleagues are using their findings to recommend improvements in human resource functions such as hiring, retention, and compensation, and to distinguish between factors that provide job satisfaction and personal fulfillment versus those that result in burnout. She is a Fellow of the National Academy of Public Administration, past President of the American Society for Public Administration, and past Editor-in-Chief of the Review of Public Personnel Administration. She is the recipient of numerous awards for her research, leadership, and mentoring. Prior to joining the School of Public Affairs, she held the Jerry Collins Eminent Scholar Chair at the Askew School of Public Administration and Policy at Florida State University and before that, she served as department head at the University of Alabama at Birmingham. She holds a Master’s degree in Rehabilitation Counseling (University of Florida), a Master’s degree in psychology (University of South Carolina)and a Ph.D. degree in political science (University of South Carolina).
Emotional Labor: Putting the Service in Public Service (2008). Armonk, NY: M.E. Sharpe, Inc. Co-authored with Meredith A. Newman and Sharon H. Mastracci.
“Beyond Cognition: Affective Leadership and Emotional Labor.” forthcoming. Public Administration Review. Co-authored with Meredith A. Newman and Sharon H. Mastracci.
“Broadbanding Trends in the States.” forthcoming. Review of Public Personnel Administration. Co-authored with Cortney Whalen.
“Gender and Workplace Issues.” forthcoming. Public Personnel Administration: Problems and Prospects, Fifth Edition. Englewood Cliffs, NJ: Prentice-Hall, Inc. Co-authored with Susan Spice.
“Florida’s HR Reforms: Service First, Service Worst, or Something in Between?” forthcoming. Public Personnel Management. Co-authored with Elsie B. Crowell.
“Framing Gender, Framing Work: The Disparate Impact of Traditional HRM Practices.” 2007. In A. Farazmand (Ed.) Strategic Public Personnel Administration: Building and Managing Human Capital for the 21st Century, Volume 2, pp. 399-418. Westport, CT: Praeger. Co-authored with Jennifer Killingsworth.
“Appraising Emotion work: Determining Whether Emotional Labor is Valued in Government Jobs.” 2006. American Review of Public Administration. 36:2, 123-138. Co-authored with Sharon H. Mastracci and Meredith A. Newman
“GenXers v. Boomers: Work Motivators and Management Implications.” 2006. Public Performance & Management Review, 29:3, 267-284. Co-authored with Seung-Bum Yang.