CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Transportation        
OCTOBER 2011        
                   
How often do you utilize this form of transportation on campus?        
                   
Daily Frequently Occasionally First time            
1 1 2 0            
                   
Campus Circulator or Shuttle Service*        
                   
Campus Circulator Shuttle Service Total Responses        
2 2 4        
50% 50%            
                   
                   
Courtesy of Shuttle Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
2 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Appearance of Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
1 1 0 0 0 0        
50% 50% 0% 0% 0% 0%        
                   
Timeliness of the Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
0 2 0 0 0 0        
0% 100% 0% 0% 0% 0%        
                   
Appearance and Cleanliness of Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
2 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Shuttle Operator's driving        
                   
Excellent Very Good Good Fair Poor N/R        
2 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Overall Transportation experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
2 0 0 0 0 0        
100% 0% 0% 0% 0% 0% 60      
                   
                   
Courtesy of Shuttle Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
1 1 0 0 0 0        
50% 50% 0% 0% 0% 0%        
                   
Appearance of Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
0 2 0 0 0 0        
0% 100% 0% 0% 0% 0%        
                   
Timeliness of the Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
2 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Appearance and Cleanliness of Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
1 1 0 0 0 0        
50% 50% 0% 0% 0% 0%        
                   
Shuttle Operator's driving        
                   
Excellent Very Good Good Fair Poor N/R        
1 1 0 0 0 0        
50% 50% 0% 0% 0% 0%        
                   
Overall Transportation experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
1 1 0 0 0 0        
50% 50% 0% 0% 0% 0% 60      
                   
5 4 3 2 1 0 22      
14 8 0 0 0 0 120      
70 32 0 0 0 0 102      
PERCENTAGE TOTAL PER RATING  0      
64% 36% 0% 0% 0% 0%        
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM        
POSITIVE RECOMMENDED IMPROVEMENT        
85% 15%        
         
* As of July 12, 2010 the Van on Demand became a scheduled shuttle bus service between        
the AMC and Lawrence Street Center.        
* As of July 11, 2011 the Shuttle Service route was revised to include a stop at National        
Jewish Health.        
* As of October 3, 2011 the Shuttle Service schedule was revised to arrive prior to the top        
of every hour and the hours of the service were extended to run one hour later in the day.