CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Transportation        
February 2009         
                   
How often do you utilize this form of transportation on campus?        
                   
Daily Frequently Occasionally First time            
3 5 2 1            
                   
Campus Circulator or Van-on-Demand        
                   
Campus Circulator Van on Demand Total Responses        
5 6 11        
45% 55%            
                   
                   
Courtesy of Shuttle Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
2 3 0 0 0 0        
40% 60% 0% 0% 0% 0%        
                   
Appearance of Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
2 2 1 0 0 0        
40% 40% 20% 0% 0% 0%        
                   
Timeliness of the Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
0 2 1 1 1 0        
0% 40% 20% 20% 20% 0%        
                   
Appearance and Cleanliness of Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
1 2 2 0 0 0        
20% 40% 40% 0% 0% 0%        
                   
Shuttle Operator's driving        
                   
Excellent Very Good Good Fair Poor N/R        
2 2 1 0 0 0        
40% 40% 20% 0% 0% 0%        
                   
Overall Transportation experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
1 2 1 1 0 0        
20% 40% 20% 20% 0% 0% 150      
                   
                   
Courtesy of Shuttle Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
4 1 1 0 0 0        
67% 17% 17% 0% 0% 0%        
                   
Appearance of Personnel        
                   
Excellent Very Good Good Fair Poor N/R        
4 2 0 0 0 0        
67% 33% 0% 0% 0% 0%        
                   
Timeliness of the Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
3 2 1 0 0 0        
50% 33% 17% 0% 0% 0%        
                   
Appearance and Cleanliness of Shuttle        
                   
Excellent Very Good Good Fair Poor N/R        
4 2 0 0 0 0        
67% 33% 0% 0% 0% 0%        
                   
Shuttle Operator's driving        
                   
Excellent Very Good Good Fair Poor N/R        
5 1 0 0 0 0        
83% 17% 0% 0% 0% 0%        
                   
Overall Transportation experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
4 2 0 0 0 0        
67% 33% 0% 0% 0% 0% 180      
                   
5 4 3 2 1 0 60      
28 21 8 2 1 0 330      
140 84 24 4 1 0 248      
PERCENTAGE TOTAL PER RATING  5      
47% 35% 13% 3% 2% 0%        
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM        
POSITIVE RECOMMENDED IMPROVEMENT        
77% 23%