CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Transportation
February 2009
How often do you utilize this form of transportation on campus?
Daily	Frequently	Occasionally	First time
3	5	2	1
Campus Circulator or Van-on-Demand
Campus Circulator		Van on Demand		Total Responses
5		6		11
45%		55%
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
2	3	0	0	0	0
40%	60%	0%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
2	2	1	0	0	0
40%	40%	20%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	1	1	1	0
0%	40%	20%	20%	20%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
1	2	2	0	0	0
20%	40%	40%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
2	2	1	0	0	0
40%	40%	20%	0%	0%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
1	2	1	1	0	0
20%	40%	20%	20%	0%	0%	150
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
4	1	1	0	0	0
67%	17%	17%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
4	2	0	0	0	0
67%	33%	0%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
3	2	1	0	0	0
50%	33%	17%	0%	0%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
4	2	0	0	0	0
67%	33%	0%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
5	1	0	0	0	0
83%	17%	0%	0%	0%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
4	2	0	0	0	0
67%	33%	0%	0%	0%	0%	180
5	4	3	2	1	0	60
28	21	8	2	1	0	330
140	84	24	4	1	0	248
PERCENTAGE TOTAL PER RATING						5
47%	35%	13%	3%	2%	0%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
77%			23%