CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Transportation
April 2009
How often do you utilize this form of transportation on campus?
Daily	Frequently	Occasionally	First time
1	2	3	1
Campus Circulator or Van-on-Demand
Campus Circulator		Van on Demand		Total Responses
3		4		7
43%		57%
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
1	2	0	0	0	0
33%	67%	0%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
1	2	0	0	0	0
33%	67%	0%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	1	1	0	0
0%	33%	33%	33%	0%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	2	0	0	0
0%	33%	67%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
2	1	0	0	0	0
67%	33%	0%	0%	0%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	1	0	0	0
0%	67%	33%	0%	0%	0%	90
Courtesy of Shuttle Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
4	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Appearance of Personnel
Excellent	Very Good	Good	Fair	Poor	N/R
3	1	0	0	0	0
75%	25%	0%	0%	0%	0%
Timeliness of the Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
3	1	0	0	0	0
75%	25%	0%	0%	0%	0%
Appearance and Cleanliness of Shuttle
Excellent	Very Good	Good	Fair	Poor	N/R
3	0	1	0	0	0
75%	0%	25%	0%	0%	0%
Shuttle Operator's driving
Excellent	Very Good	Good	Fair	Poor	N/R
4	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Overall Transportation experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
3	1	0	0	0	0
75%	25%	0%	0%	0%	0%	120
5	4	3	2	1	0	38
21	11	5	1	0	0	210
105	44	15	2	0	0	164
PERCENTAGE TOTAL PER RATING						2
55%	29%	13%	3%	0%	0%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
79%			21%