CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Parking        
March 2009        
                   
How often do you park at this facility?        
                   
Daily Frequently Occasionally First time            
4 2 3 1            
                   
Monthly Permit Holder or Visitor Parker        
                   
Permit Visitor Total Responses        
8 4 10        
80% 40%            
                   
                   
Availability of parking spaces        
                   
Excellent Very Good Good Fair Poor N/R        
1 2 1 0 0 0        
25% 50% 25% 0% 0% 0%        
                   
Ease of entering and exiting the parking facility        
                   
Excellent Very Good Good Fair Poor N/R        
0 3 1 0 0 0        
0% 75% 25% 0% 0% 0%        
                   
Parking rates        
                   
Excellent Very Good Good Fair Poor N/R        
0 2 2 0 0 0        
0% 50% 50% 0% 0% 0%        
                   
Ease of use for pay machines        
                   
Excellent Very Good Good Fair Poor N/R        
0 2 1 1 0 0        
0% 50% 25% 25% 0% 0%        
                   
Signage directing customers to the visitor parking lots        
                   
Excellent Very Good Good Fair Poor N/R        
1 1 2 0 0 0        
25% 25% 50% 0% 0% 0%        
                   
Overall parking experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
1 2 1 0 0 0        
25% 50% 25% 0% 0% 0% 120      
                   
                   
Availability of parking spaces        
                   
Excellent Very Good Good Fair Poor N/R        
2 2 2 1 1 0        
25% 25% 25% 13% 13% 0%        
                   
Ease of entering and exiting the parking facility        
                   
Excellent Very Good Good Fair Poor N/R        
1 3 4 0 0 0        
13% 38% 50% 0% 0% 0%        
                   
Monthly permit parking rates        
                   
Excellent Very Good Good Fair Poor N/R        
3 1 3 1 0 0        
38% 13% 38% 13% 0% 0%        
                   
Signage approaching the lot and within the parking lot        
                   
Excellent Very Good Good Fair Poor N/R        
2 2 4 0 0 0        
25% 25% 50% 0% 0% 0%        
                   
Overall parking experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
4 2 2 0 0 0        
50% 25% 25% 0% 0% 0% 200      
                   
5 4 3 2 1 0 64      
15 22 23 3 1 0 320      
75 88 69 6 1 0 232      
PERCENTAGE TOTAL PER RATING  7      
23% 34% 36% 5% 2% 0%        
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM        
POSITIVE RECOMMENDED IMPROVEMENT        
75% 25%