CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Parking        
JUNE 2011        
                   
How often do you park at this facility?        
                   
Daily Frequently Occasionally First time            
3 0 0 1            
                   
Monthly Permit Holder or Visitor Parker        
                   
Permit Visitor Total Responses        
3 1 4        
75% 25%            
                   
                   
Availability of parking spaces        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 1 0 0 0        
0% 0% 100% 0% 0% 0%        
                   
Ease of entering and exiting the parking facility        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 1 0 0 0        
0% 0% 100% 0% 0% 0%        
                   
Cleanliness/Appearance of parking facility*        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 1 0 0 0        
0% 0% 100% 0% 0% 0%        
                   
Ease of use for pay machines        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 0 0 1 0        
0% 0% 0% 0% 100% 0%        
                   
Signage directing customers to the visitor parking lots        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 1 0 0 0        
0% 0% 100% 0% 0% 0%        
                   
Overall parking experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 0 1 0 0        
0% 0% 0% 100% 0% 0% 30      
                   
                   
Availability of parking spaces        
                   
Excellent Very Good Good Fair Poor N/R        
1 0 1 1 0 0        
33% 0% 33% 33% 0% 0%        
                   
Ease of entering and exiting the parking facility        
                   
Excellent Very Good Good Fair Poor N/R        
1 1 1 0 0 0        
33% 33% 33% 0% 0% 0%        
                   
Cleanliness/Appearance of parking facility *        
                   
Excellent Very Good Good Fair Poor N/R        
2 1 0 0 0 0        
67% 33% 0% 0% 0% 0%        
                   
Signage approaching the lot and within the parking lot        
                   
Excellent Very Good Good Fair Poor N/R        
1 0 0 2 0 0        
33% 0% 0% 67% 0% 0%        
                   
Overall parking experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
0 2 0 1 0 0        
0% 67% 0% 33% 0% 0% 75      
                   
5 4 3 2 1 0 21      
5 4 6 5 1 0 105      
25 16 18 10 1 0 59      
PERCENTAGE TOTAL PER RATING  11      
24% 19% 29% 24% 5% 0%        
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM        
POSITIVE RECOMMENDED IMPROVEMENT        
67% 33%        
                   
* Parking Survey questions updated April 2010.