CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Parking
June 2010
How often do you park at this facility?
Daily	Frequently	Occasionally	First time
2	2	0	0
Monthly Permit Holder or Visitor Parker
Permit		Visitor		Total Responses
3		1		4
75%		25%
Availability of parking spaces
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	0	0	0	0
0%	100%	0%	0%	0%	0%
Ease of entering and exiting the parking facility
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	1	0	0	0
0%	0%	100%	0%	0%	0%
Cleanliness/Appearance of parking facility*
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	0	0	0	0
0%	100%	0%	0%	0%	0%
Ease of use for pay machines
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	1	0	0	0
0%	0%	100%	0%	0%	0%
Signage directing customers to the visitor parking lots
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	1	0	0	0
0%	0%	100%	0%	0%	0%
Overall parking experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	1	0	0	0
0%	0%	100%	0%	0%	0%	30
Availability of parking spaces
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	2	0	0	0
0%	33%	67%	0%	0%	0%
Ease of entering and exiting the parking facility
Excellent	Very Good	Good	Fair	Poor	N/R
1	0	2	0	0	0
33%	0%	67%	0%	0%	0%
Cleanliness/Appearance of parking facility*
Excellent	Very Good	Good	Fair	Poor	N/R
0	3	0	0	0	0
0%	100%	0%	0%	0%	0%
Signage approaching the lot and within the parking lot
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	2	0	0	0
0%	33%	67%	0%	0%	0%
Overall parking experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	3	0	0	0
0%	0%	100%	0%	0%	0%	75
5	4	3	2	1	0	21
1	7	13	0	0	0	105
5	28	39	0	0	0	72
PERCENTAGE TOTAL PER RATING						0
5%	33%	62%	0%	0%	0%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
69%			31%
* Parking Survey questions updated April 2010.