CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Parking        
April 2009        
                   
How often do you park at this facility?        
                   
Daily Frequently Occasionally First time            
3 5 4 0            
                   
Monthly Permit Holder or Visitor Parker        
                   
Permit Visitor Total Responses        
9 3 12        
75% 25%            
                   
                   
Availability of parking spaces        
                   
Excellent Very Good Good Fair Poor N/R        
1 0 2 0 0 0        
33% 0% 67% 0% 0% 0%        
                   
Ease of entering and exiting the parking facility        
                   
Excellent Very Good Good Fair Poor N/R        
1 1 1 0 0 0        
33% 33% 33% 0% 0% 0%        
                   
Parking rates        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 2 0 0 0        
0% 33% 67% 0% 0% 0%        
                   
Ease of use for pay machines        
                   
Excellent Very Good Good Fair Poor N/R        
0 2 0 1 0 0        
0% 67% 0% 33% 0% 0%        
                   
Signage directing customers to the visitor parking lots        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 2 0 0 0        
0% 33% 67% 0% 0% 0%        
                   
Overall parking experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
1 1 1 0 0 0        
33% 33% 33% 0% 0% 0% 90      
                   
                   
Availability of parking spaces        
                   
Excellent Very Good Good Fair Poor N/R        
2 4 1 1 1 0        
22% 44% 11% 11% 11% 0%        
                   
Ease of entering and exiting the parking facility        
                   
Excellent Very Good Good Fair Poor N/R        
3 3 2 1 0 0        
33% 33% 22% 11% 0% 0%        
                   
Monthly permit parking rates        
                   
Excellent Very Good Good Fair Poor N/R        
0 3 4 2 0 0        
0% 33% 44% 22% 0% 0%        
                   
Signage approaching the lot and within the parking lot        
                   
Excellent Very Good Good Fair Poor N/R        
2 3 4 0 0 0        
22% 33% 44% 0% 0% 0%        
                   
Overall parking experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
3 4 2 0 0 0        
33% 44% 22% 0% 0% 0% 225      
                   
5 4 3 2 1 0 63      
13 23 21 5 1 0 315      
65 92 63 10 1 0 220      
PERCENTAGE TOTAL PER RATING  11      
21% 37% 33% 8% 2% 0%        
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM        
POSITIVE RECOMMENDED IMPROVEMENT        
73% 27%