CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Parking
April 2009
How often do you park at this facility?
Daily	Frequently	Occasionally	First time
3	5	4	0
Monthly Permit Holder or Visitor Parker
Permit		Visitor		Total Responses
9		3		12
75%		25%
Availability of parking spaces
Excellent	Very Good	Good	Fair	Poor	N/R
1	0	2	0	0	0
33%	0%	67%	0%	0%	0%
Ease of entering and exiting the parking facility
Excellent	Very Good	Good	Fair	Poor	N/R
1	1	1	0	0	0
33%	33%	33%	0%	0%	0%
Parking rates
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	2	0	0	0
0%	33%	67%	0%	0%	0%
Ease of use for pay machines
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	0	1	0	0
0%	67%	0%	33%	0%	0%
Signage directing customers to the visitor parking lots
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	2	0	0	0
0%	33%	67%	0%	0%	0%
Overall parking experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
1	1	1	0	0	0
33%	33%	33%	0%	0%	0%	90
Availability of parking spaces
Excellent	Very Good	Good	Fair	Poor	N/R
2	4	1	1	1	0
22%	44%	11%	11%	11%	0%
Ease of entering and exiting the parking facility
Excellent	Very Good	Good	Fair	Poor	N/R
3	3	2	1	0	0
33%	33%	22%	11%	0%	0%
Monthly permit parking rates
Excellent	Very Good	Good	Fair	Poor	N/R
0	3	4	2	0	0
0%	33%	44%	22%	0%	0%
Signage approaching the lot and within the parking lot
Excellent	Very Good	Good	Fair	Poor	N/R
2	3	4	0	0	0
22%	33%	44%	0%	0%	0%
Overall parking experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
3	4	2	0	0	0
33%	44%	22%	0%	0%	0%	225
5	4	3	2	1	0	63
13	23	21	5	1	0	315
65	92	63	10	1	0	220
PERCENTAGE TOTAL PER RATING						11
21%	37%	33%	8%	2%	0%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
73%			27%