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Facilities Management

University of Colorado Denver Facilities Management
 

Buildings and Grounds

Building Maintenance & Operations


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University Maintenance and Operations focuses on base  building and systems maintenance and repairs. Requests for maintenance are categorized by job type and size. For a complete listing of services, access our Services Index.

Service to Customer Program Equipment is available as a pay for services activity made available to internal occupants as an alternative to outsourcing services to Program specific and requires additions to base building systems. Customer Equipment Services to access our Services Index.

Building Maintenance

Building Maintenance items may be called in to Customer Service Center at 303-724-1777 between the hours of 8:00 AM and 5:00 PM. After hours calls will be responded to by maintenance staff. Or requests for services can be sent to the website using a Work Request Form.

Note: The Work Request Form is only available to users connected directly to the CU Denver Network or through VPN (Virtual Private Network).

  • Change Light Bulbs
  • Hot and Cold Calls
  • Faucet repair
  • Plugged toilets, urinals, sinks and drinking fountains
  • Broken ceiling and floor tiles
  • Door hardware and Lock repair
  • Broken windows

Domestic Water

Domestic water is provided by the City of Aurora. Problems should be called in to the Customer Service Center at 303-724-1777 or sent to the website using a Work Request Form.

Heating, Ventilation, and Air Conditioning (HVAC)

Hot and Cold calls should be called in to the Customer Service Center at 303-724-1777 or sent to the website using a Work Request Form.  A Facilities maintenance person will be dispatched to check and rectify the problem.

Facilities Management is utilizing a door hanger card system and an email satisfaction survey tool. The Maintenance person responding to the call will leave a blue card indicating what the problem was found to be and the action taken to rectify the problem. There is an area for customer comment on the bottom of the card, please feel free to fill out the card and the comment section and return via campus mail to the address on the card.

Service requests submitted via the website will notify the originator when the work is completed and request a brief satisfaction response.

Utility Outages

In order to provide proper notice to occupants and effectively prepare for any interruption in service, planned outages for all building utilities (i.e.: Domestic Hot or Cold Water, Deionized Water, Building Heating Water, Building Chilled Water, Steam, Sanitary Sewer, Vacuum, Natural Gas, Electrical Service and HVAC Systems) are required to be scheduled at least 7 working days in advance of the outage.

The critical nature of the interruption to utility services limits the authority to request outages to only Facilities Management Maintenance Supervisor and Project Managers through a detailed process.

The building occupants will be notified by E-Mail using the UCD Announce. In the event of an emergency situation such as a broken pipe causing flooding and building damage, the utility will be shutdown as needed to stop the leak and the occupants will be notified by UCD Announce.

Electrical Services

Electrical Services and Repairs are handled through zone maintenance teams for low voltage and lighting repairs. Building wiring, electrical panels and power distribution to and through buildings is handled through the Electrical Trade Shop. To request services to existing buildings and systems or to report electrical power losses contact the Customer Service Center at 303-724-1777 or use the Work Request Form.

Lighting

Lighting Failures, lights out, bulb replacement contact the Customer Service Center at 303-724-1777 or use the Work Request Form.

To request that a room be lit after hours, contact the Customer Service Center at 303-724-1777 or use the Work Request Form.

To view upcoming occupancy schedules on the Educational Support Services Website.

Room Reservations

For Room Reservations, email your request to ess.schedule@ucdenver.edu; Include your personal information, campus, building, room number and date information. This will start the dialog.

For additional service and questions, please email the Customer Service Center or call 303-724-1777.

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