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IT Services, Information Technology Services

University of Colorado Denver
 

Workstation Support


The Workstation Support Center (WSC) maintains and supports the campus-standard computers and software that the faculty and staff at the university use on a daily basis. WSC is available to go onsite for Windows and Macintosh desktop and notebook computer issues.  We are available at both the Anschutz Medical Campus and the Denver Campus.

At the Anschutz Medical Campus, we are an auxiliary and operate on a fee-for-service basis (time and materials) both on and off campus.

At the Denver Campus and for Denver Campus-assigned faculty and staff, we do not have a labor charge for on-campus service at this time.  We do still charge for materials. Off-campus service, however, we operate on a fee-for-service basis (time and materials).

WARRANTY WORK
Although we have Dell-certified and Apple-certified technicians, we do not get paid by those companies to perform warranty support.  We have to charge our normal rates for time and materials. (See Rates tab) There is usually no charge for parts covered by the warranty. The Dell agreement we are under allows us to work on the hardware as well as the software. However, the Apple agreement we are under allows us to work only on the software.

To schedule a technician to assist with computer issues please call the Help Desk at 303-724-4357. You may be asked to provide a ‘Speed Type’ (account number) for payment.

 Description Location Type Rate FY10
Workstation Support CU Anschutz Desktop Support Hourly $75.00
Workstation Support CU Denver Desktop Support Free N/A
Workstation Support Off Campus Desktop Support Hourly (including travel) $75.00

Workstation Support Services

Minimum Computer Requirements

In an attempt to maintain network security, reduce user frustration and avoid wasting resources attempting to maintain decrepit systems, minimum standards have been established for computer hardware.

Computer Recommendations

This is an overview of the minimum configurations for new computer purchases as well as links to vendor websites.

Encryption Software

If you have questions about encrypting your laptop or have general questions about the University's encryption software, this section can help answer all your questions.

FAQ

Here is a list of the Help Desk and Workstation Support frequently asked questions.

Microsoft Home Use Program

Now you can use Microsoft® Office Professional Plus 2010 at home. It’s easier to get organized and complete projects with programs you already know and trust

Microsoft Portal

The University of Colorado Denver has an agreement with Microsoft for use of the Microsoft Office Suite for all paid employees.

Software Support

This is a comprehensive list of software packages that are fully supported by IT Services.

University of Colorado Denver

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