Communications/Interpersonal Effectiveness
- Collaboration: Acts to promote good working relationships regardless of personal likes or dislikes;
- Communication Skills: Uses varied communication management techniques, brainstorming, consensus building, group problem solving, and conflict resolution;
- Interpersonal Understanding: Takes time to get to know people beyond superficial or job-related information
- Relationship Building: Builds personal relationships with colleagues such that one can ask and readily receive favors and requests
Critical Thinking, Analysis, Problem-solving
- Data Analysis: Uses a hypothesis testing framework to model the impacts of false
positive and false negative results of medical screening tests
- Economic Analysis: Evaluates public policy proposals from the perspectives of both
market failure and interest group politics.
- Analytical Thinking: Identifies multiple elements of a problem and breaks down each of
these elements in detail, showing causal relationships between them
- Financial Skills: Develops long-term plans for funding growth and development (e.g.,
new services, clinical programs, community outreach
- Information Seeking: Establishes ongoing systems or habits to get information; for
example, walks around, holds regular informal meetings, or scans publications that
feature best practices
- Performance Measurement: Tracks financial, customer, quality, and employee
performance measures; Uses patient and constituent satisfaction scores, as well as
demographic and epidemiological statistics to set organizational priorities, plans, and
investments
Management and Leadership
- Change Leadership: Takes a dramatic action (other than giving a speech) to reinforce or
enforce the change effort; Personally exemplifies or embodies the desired change through
strong, symbolic actions that are consistent with the change.
- Human Resources Management: Aligns human resource functions to achieve
organizational strategic outcomes; Understands the importance of aligning recruitment
and selection, job design and work systems, learning and development, reward and
recognition, and succession planning.
- Impact and Influence: Analyzes the needs, interests, and expectations of key
stakeholders; Anticipates the effect of an action or ot:}ler detail on people's image of the
speaker
Information Technology Management: Is familiar with current technology for patient
tracking (especially registration, billing and records management), financial automation
and reporting, and reimbursement management
- Initiative: Scans for environmental inflection points to anticipate changes, future
opportunities, and potential crises that others may not see
- Innovative Thinking: When looking at information, sees patterns, trends, or missing
pieces/linkages; Notices when a current situation is similar or dissimilar to a past
situation, and identifies the similarities and/or differences.
- Organizational Awareness: Takes time to become familiar with the expectations,
priorities, and values ofhealth's many stakeholders (e.g., physicians, nurses, patients,
staff, professionals, families, community leaders); Uses this understanding to build
coalitions and consensus around the organization's vision, priorities, and national health and wellness agendas
- Process Management and Organizational Design: Assesses organizing structures
(functional, departmental, service lines, etc.) and their advantages and disadvantages
- Project Management: Uses project management software; Establishes phases and steps
with realistic timelines
- Strategic Orientation: Understands the forces that are shaping health over the next 5 to 10 years (market, social, cultural, economic, and political); Aligns strategy, structure, or people with the long-term environment
- Talent Development: Uses surveys, assessment tools, and personal engagement to develop a comprehensive understanding of talent strengths and needs in the organization;
Actively supports resource investments to close talent gaps
- Team Leadership: Creates the conditions that enable the team to perform at its best (e.g.,
setting clear direction, providing appropriate structure, getting the right people
Professionalism/Ethics
- Ethics: Evaluates ethical dimensions ofhealthcare management decisions using
appropriate frameworks.
- Achievement Orientation: Makes decisions, sets priorities, or chooses goals on the basis
of calculated inputs and outputs (e.g., makes explicit considerations of potential profit
and risks or return on investment
- Professionalism: Ensures that organization adheres to honesty and fair dealing with all
constituencies, including employees and community stakeholders; Promotes the
development of professional roles/values that are compatible with the improvement of
health and wellness
- Self-Confidence: Seeks challenging assignments and is excited by a challenge
- Self-Development: Independently analyzes future developmental needs, factoring in
accurate self-assessment, feedback from others, personal career goals, and organization direction