Establish a sustainable student success governance structure.
Create and adopt a master student communications
calendar, which includes key intervention points for at-risk students.
Implement the EAB’s Student Success Collaborative Campus
(SSC-Campus) technology. SSC-Campus is slated to go live October 2, 2017.
technology, create a coordinated care network across CU Denver advising and
student support services.
The Student Success Partnership spans all
student success-related services and initiatives on campus. Student success is
a priority at CU Denver, and every staff and faculty member impacts student
success in some way. Groups and units working directly with the Partnership
include academic advising, communications, enrollment management, financial aid,
information technology services, institutional research and effectiveness,
student affairs, student services, and the registrar.
The University of Colorado System Office,
Chancellor Horrell, and CU Denver leadership have stated that elevating our
student success is imperative to our institution's success. All staff and
faculty, whether student-facing or not, play a role in a student's experience
at CU Denver. The Student Success Partnership is intended to be an umbrella of
authority and guidance over all student success initiatives across the
university. This ensures all efforts are coordinated, prioritized and equipped
with the appropriate stakeholders, communication channels, and resources.
The EAB team spent the first quarter of 2017
learning about our historical and current processes, technologies, and student
success efforts. The new governance structure will incorporate, parallel, or
replace these efforts where appropriate. After consultation with advisors and
various offices, the recommendation has been made to sunset Starfish at the
beginning of the Fall 2017 semester. EAB's Student Success Collaborative (SSC) Campus
platform provides more capabilities than Starfish, and will enable greater
coordination across campus.
The Student Success Steering Committee will
review the outstanding tasks and recommendations from the Chancellor's Action
Teams and integrate those that are in alignment with the goals of the student
success efforts moving forward.
Through our Partnership, CU Denver has access
to EAB's expansive best-practice research library, experts on various higher
education topics, and the Student Success Collaborative (SSC) Campus technology
platform. SSC-Campus provides predictive analytics with workflow and
interaction capabilities to deliver holistic, personalized student support. Additionally,
a team of EAB consultants dedicated to CU Denver's student success efforts are
on campus monthly, helping to accelerate the work we are doing.
Faculty-student interaction is key to student
success. Faculty play an integral role
in student success and have unique engagement points with students through the
work and research done in the classroom. Faculty representation is an essential
part of the student success governance structure to ensure academic support for
future student success initiatives. Faculty will also have access to the SSC-Campus
technology platform to upload progress reports and early warning signs for
their students. Additionally, faculty will be called upon periodically to help
facilitate the improvement of various academic items such as degree plans and
course descriptions for the catalogue, as we work to standardize many of our
The project directors have established a
student success governance structure that builds on the work of several
existing committees and the chancellor-commissioned Action Teams. EAB, the project
directors, and the newly formed Student Success Steering Committee are working
closely with each of the groups in this new structure to ensure we are building
on the great work that has already been done and progressing toward our goals.
Any recommendations from EAB to streamline or change CU Denver's systems and
processes will be thoroughly vetted through the Student Success Steering
Committee to ensure collaboration and efficiency.
Please contact Jessi Zemetra, Jessi.Zemetra@ucdenver.edu,
with ideas and/or questions.
The Student Success Steering Committee and
related action groups are
designed to foster collaboration and communication across offices and
departments so that silos are not only identified, but broken down. One of the
roles of the program directors is to help remove barriers that stand in the way
of implementing student success initiatives. In addition, the governance model
includes representation from across the university to ensure the appropriate
stakeholder involvement as decisions are made and implemented.
In September 2016, Chancellor Horrell charged
the Academic Advising Action Team to recommend an optimal advising model for CU
Denver (centralized or hybrid). The Advising Action Team will transition this
May 2017 to begin to assess the current state of advising and create an
inventory of advising roles and responsibilities across the eight advising units.
Final recommendations from the Action Team will be assessed by the Student
Success Steering Committee this summer.
In addition, the SSC-Campus technology
platform will aid advisors’ workloads by allowing for more efficient
identification and outreach to various student populations. SSC-Campus offers
advanced searches, case management, advising reports/notes, early alerts,
multi-modal communication, direct scheduling, student kiosks, and advisor
All of our efforts to improve processes,
standardize policies, and coordinate offices on campus will impact students.
Students will benefit from more streamlined advising conversations, easier
appointment scheduling, case management and referrals that ensure easy handoffs
and no missed information, readily available resources such as degree plans and
an academic calendar, and clear guidelines on what to do for holds, applying
for graduation, and selecting courses, to name a few.
As a member of the CU Denver community you can participate in
webinars relevant to your area of work by visiting https://www.eab.com/ and creating a user account.
Additionally, EAB has catalogued more than 200 student success
best practices from across their research forums. Once an eab.com user account
is created, you may access these 200 best practices by visiting www.eab.com/studentsuccesslibrary.
Provost Roderick Nairn is spearheading the
Student Success Partnership. Project Directors for the Student Success
Partnership include Raul Cardenas, Russ Poole, Nelia Viveiros and Jessi
Zemetra. If you have questions, please contact the Project Manager, Jessi
Zemetra, at Jessi.Zemetra@ucdenver.edu.
The Student Success Partnership with EAB is a
three-year engagement, from 2017 through 2019. The work started during the Partnership will
last into the future as we continue to strive toward our student success goals.