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CrashPlan PROe Backup

Installing the CrashPlan PROe Client

Following are step-by-step instructions for installing the client software for CrashPlan PROe. You must be logged into your computer through an account that has administrator privileges to install. Installation and setup should take less than five minutes.

If you encounter any problems with the installation, or would prefer that a technican peform the installation and setup, contact any of us in the SSPPS Office of IT Services. We can peform the installation when you are away from your office if that would be most convenient; we will only require your UCD account name and password plus, if your system is running Mac OS X, your OS X login and password.

Windows Client Installation

  1. Download the appropriate client installer package from the CrashPlan Client Installers folder, in the IT folder in Shared folder (the “G” drive in most systems) on Mustang. If you do not know whether your Windows system is 32-bit or 64-bit, right-click on “Computer” in the Start menu, choose “Properties” and look at the “System Type”
  2. Double-click the package to launch it
  3. When the Welcome screen appears, click the “Next” button
  4. On the screen asking for whom to install, leave the setting on “Everybody” and click “Next”
  5. Click the radio button to accept the license and click “Next”
  6. Leave the installation location path at the default and click “Next”
  7. Click “Install”
  8. When Windows presents the User Account Control message asking if you want to allow the installation, click “Yes”
  9. Windows may present a flashing “shield” icon in the toolbar at the bottom of the screen. Click that icon and in the window that appears asking again if you want to allow the installation, click “Yes”
  10. When the installation is completed, click the “Finish” button
    The CrashPlan application should launch automatically. If not, go to the Start menu, locate the CrashPlan PROe application in its folder, and click the application to launch it.
  11. Set up the CrashPlan PROe app per the instructions below


Mac OS X Client Installation

  1. Download the DMG file from the CrashPlan Client Installers folder, in the IT folder in the Shared folder on Mustang
  2. Double-click the installer package to mount
  3. Double-click the “install CrashPlanPROe” package to launch
  4. Click “Continue”
  5. Click “Continue”, then Agree in the drop-down sheet, to accept the license
  6. Click “install”
  7. Enter in your Mac OS X account password to allow the installation.
  8. Click “close”
  9. Launch the CrashPlan app if it doesn’t do so automatically
  10. Set up the CrashPlan PROe app per the instructions below

CrashPlan Account Setup:

Once the client application has been installed, the account setup procedure is the same for both Windows and Mac OS X. A setup window will be presented:


If this is the first time you are settting up CrashPlan on any system, leave the setting on “New Account” and enter in the following information:

Last Name and First Name: you can leave these fields blank
User name: your UCD user name (the short name, e.g. “smithj”, not your email address)
Password: your UCD password
Registration key: enter in the following:  HTC4-HJ92-RJ8P-7PUS
PROe Server address:

Your account will be created and the backup will begin. You may now log out of your system if you wish; the backup will continue as long as the system isn't shut down, put to sleep, or disconnected from the Internet.

If you have already created an account on another computer, select "Existing Account".

Note that since CrashPlan is designed not to disrupt your use of your computer while backup is going on, and since we need to make sure that backups don’t take over the campus Internet connection, the initial backup make take a number of hours or even days depending on how much data you have to back up. Leave your computer awake and connected to the network if possible until the initial backup has completed. If you wish to exclude some files for privacy or to reduce the amount of time the backup will take, see the information in Including and Excluding Files on the Tips & Additional Information page.

If at any time you need to shut down or take your computer with you before a backup completes, that’s no problem. CrashPlan will just pause the backup, and the backup will resume when next you connect your computer to the Internet.