The School of Pharmacy Office of Information Technology Services offers support to all School of Pharmacy students. Our services include operating system troubleshooting, virus and spyware diagnosis and cleaning, and advice on best practices in maintaining and using your computer. Please note that we can only provide support for systems that meet the minimum requirements as listed on the Computer Requirements for Students page.
If you have problems accessing any of the systems at the university:
| If you cannot access any system at the university, even WebMail, contact Tim Tracy or, if he is not available, any of the other of the IT Services staff. |
| If you can access your email but cannot access the UCD Access portal, contact the UIS Service Center at 303-735-4847 (303-735-4UIS), 877-554-4847 (toll free) or uis@cusys.edu Monday to Friday, 8:00 AM – 7:00 PM. |
| If you cannot access Blackboard are using your Blackboard ID number to log in, contact the Blackboard Help Desk at or cuonlinehelp@ucdenver.edu Monday to Friday, 7:00 AM – 7:00 PM. |
| If you cannot access eCollege, contact the eCollege Help Desk at 877-740-2214 |
In addition, the SOP IT office offers computer hardware support for students of the School of Pharmacy on an 'as time permits' basis. This free service does not include the installation of any proprietary software that requires any kind of license key and does not include any costs incurred for necessary parts and supplies. Please note that the School of Pharmacy Office of Information Technology Services cannot provide warranty support for any electronic equipment. If it is determined that your hardware requires warranty repair, you will need to contact the manufacturer to obtain warranty service.
We also provide information on obtaining some of the many free system security utilities available including antispyware utilities. These utilities are normally free for personal use and do not require the purchase of any licensing keys. Links to these software applications can be found on the Downloads section of the Quick Help.
Students who need help with their computers should contact Tim Tracy, IT Professional. Tim can be e-mailed at Tim.Tracy@ucdenver.edu or can be contacted by telephone at 303-724-2889. For the convenience of our students, the School of Pharmacy Office of Information Technology Services provides services in Room 5214 of building P28 (ED 2 NORTH) as well as in room 1105 in the Pharmacy and Pharmaceutical Sciences building per the schedule below.
Monday: |
7:00 AM - 5:00 PM - Pharmacy and Pharmceutical Sciences Building Room 1105 |
| Tuesday: |
7:00 AM - 11:00 AM - Pharmacy and Pharmceutical Sciences Building Room 1105
11:00 AM - 1:30 PM - Ed 2 North (Room 5214)
1:30 PM - 5:00 PM - Pharmacy and Pharmceutical Sciences Building Room 1105 |
| Wednesday: |
7:00 AM - 11:00 AM - Pharmacy and Pharmceutical Science Building Room 1105
11:00 AM - 1:30 PM - Ed 2 North (Room 5214)
1:30 PM - 5:00 PM - Pharmacy and Pharmceutical Sciences Building Room 1105 |
| Thursday: |
7:00 AM - 11:00 AM - Pharmacy and Pharmceutical Sciences Building Room 1105
11:00 AM - 1:30 PM - Ed 2 North (Room 5214)
1:30 PM - 5:00 PM - Pharmacy and Pharmceutical Sciences Building Room 1105 |
| Friday: |
7:00 AM - 4:00 PM - Contact Jeri Rome at jeri.rome@ucdenver.edu or
303-724.2628 to schedule an appointment |