The Certificate Training Program (CTP) is the IHQSE’s most rigorous professional development program for clinical unit and program leaders. The CTP focuses intensively on the development and enhancement of highly functioning Clinical Leadership Teams capable of transforming the quality, safety, operational efficiency, and experience of care for patients. It is a year-long course, running annually from January through December, with classes held twice a month.
The program places special emphasis on 1) selecting, developing, and supporting inter- disciplinary, inter-professional teams skilled at leading change; 2) enabling those teams to integrate analysis of quality, safety, operational efficiency, patient experience, staff/provider engagement, and cost data into strategic decision-making; and 3) establishing the necessary culture and infrastructure to facilitate continuous performance improvement. CTP graduates are expected to drive ongoing improvement in their clinical domains through outstanding inter-professional leadership, effective change management, alignment with strategic organizational priorities, and integrated process improvement initiatives.
Training for candidates accepted into the CTP includes ~90 hours of core curriculum focusing on leadership, team development, change management, provider/staff engagement, project management, and effective communication, as well as modules on quality and process improvement, patient safety, healthcare finance, organizational operations, and patient experience. The CTP facilitates establishment of a comprehensive performance data set for each team, which informs and drives leadership and improvement work. Participants benefit from close collaboration inside and outside the classroom with expert faculty coaches, process improvement specialists, and data analysts as they work on improvement activities in their local unit/program throughout the course.
The CTP is a rigorous 12-month professional development program. The longitudinal curriculum builds on itself and requires substantial in- and out-of-classroom effort. The program requires thoughtful development of a leadership structure, performance improvement strategy, and data-driven improvement work. Specifically, in order to graduate from the CTP, participants must:
Graduates of the CTP will be expected to:
- Continue IHQSE involvement through sustained work on performance improvement, led by the Clinical Leadership Team, and regular reporting of outcomes to IHQSE leadership.
- Maintain a Performance Dashboard/Data Set for their clinical care area, and share reports with IHQSE Leadership upon request.
- Maintain participation in an error reporting and analysis program.
- Maintain alignment with institution-wide performance improvement initiatives that impact their unit/program.
- Integrate learners (students, residents, fellows, etc.) into sustained performance improvement endeavors.