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Accredited Online Degrees and Online Courses at University of Colorado Denver - CU Online - Denver, CO

Online Courses and Degrees, CU Online, University of Colorado Denver
 

Now Hiring

CU Online Helpdesk Student Assistant Position


Seeking a student employee to assist faculty, students and staff with the day-to-day operations of the CU Online department. The successful candidate will assist all inquiries that come into CU Online via phone, email and walk-ins, as well as help maintain the helpdesk ticketing system.

Duties Include:

  • Assist with current and potential student and faculty issues/questions via telephone, email, web forms and / or in-person
  • Aid UC Denver staff with basic website support
  • Troubleshoot technical issues and work collaboratively with internal technical support
  • Field all inquiries to CU Online
  • Maintain databases / helpdesk ticketing system
  • Promote CU Online at various campus events
  • Support internal staff with day-to-day projects/tasks

Required Qualifications:

  • Excellent customer service skills
  • Proficient in MS Office
  • Detail-oriented, ability to multi-task, ability to work well with others
  • Willingness to learn

Preferred Qualifications:

  • Knowledge of eCollege
  • Knowledge of Blackboard
  • Knowledge of SharePoint

Shifts Available

Our office is open Monday through Friday 7am - 7pm. Each semester the shift hours may change based on the teams availability and needs. You must be able to work at least 15 - 20 hours per week.

How to Apply

Send an email and attach your resume now!

University of Colorado Denver

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