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Adobe Connect Resources

FAQ


 

What is Connect?

Adobe Connect is a web based application that delivers rich web experiences for distance learning, professional development, and collaboration. Record lectures, hold online office hours, host guest speakers from around the world, the possibilities are endless.

How do I get an Account?

If you are a Faculty member at the Downtown Campus, contact CU Online at cuonlinehelp@ucdenver.edu or 303-315-3700 to get set up with a Connect account.

If you are faculty/staff at the Anschutz Medical Campus please contact Betty Charles at betty.charles@uchsc.edu or 303.724.1558 for more information.

Does Connect work on a Mac?

You bet! Because Connect utilizes the Flash Browser plugin, It is a cross platform application.

What are the system requirements for Connect?

Not much. The most important item is that you have a minimum bandwidth requirement of 56 kb/sec and a browser running Macromedia Flash Player 6.0.79 or higher for Windows and Macintosh computers and Macromedia Flash Player 8 or higher for Linux and Solaris machines. For a complete detailed list of required browsers click here.

Do I need an Internet connection to use Connect?

Yes, you must have at least a 56 kb/sec internet connection.

Do I have to download any software for Connect?

All that is required to view Connect meetings and recordings is the Flash plugin. Flash comes pre installed on Microsoft internet Explorer 6 but you may have to install Flash on other web browsers such as Mozilla Firefox. It is a small download and a quick install. Most of the time Connect will prompt you to install the plugin if you do not have it.

If you are a Meeting host or presenter you will need to install the Connect Meeting Add-in. This will allow you to upload files and share your screen. It is a small download that you will be prompted to install when inside a Connect meeting. It takes about a minute to download and install. This only has to be done once per computer.

What Kind of Webcam and Mic do I need?

For a PC user most PC based webcams and microphones should work well with with Connect. We recommend the Logitech line of webcams. They runge from $30.00 - $120.00. Many come with a built in microphone.

For a Mac user, most Mac based webcams and microphones should work well with Connect. We recommend the Apple iSight which cost about 130.00.

Our Webcam Matrix lists various webcams that we have tested along with product specs, campatibility with Adobe Connect, prices and comments. View

Many DV cameras with a firewire or usb port will also work with Connect.

If you have any further questions regarding compatible webcams and microphones please contact Crystal Gasell at: CRYSTAL.GASELL@UCDENVER.EDU

My Audio levels seem to be fading in and out. How Can I fix this?

There could be several reasons for poor audio in Connect. We always recommend if possble to plug your computer directly into your internet access point as opposed to using a wireless connection. Most of the time a strong wireless connection will fair well with Connect but we have seen diminished audio and drop outs on occasion.

We have also seen good results when decreasing the silence level in the advanced audio settings within Connect meeting. Click the following link to view our tutorial on how to optimize your audio settings. ( link)

Can I edit Connect recordings?

The latest version of Adobe Connect allows users minor editing capabilities. The following PDF demonstrates the process of editing recordings with Connect

Can I archive My recordings to a CD/DVD?

The "Make Offline" feature saves a version of your recording in Flash format to your desktop. This can be used to archive or to host on another server. The following PDF demonstrates the process of saving a recording to your desktop.  

When I view a Connect recording the audio, video and slide presentation becomes out of sync. Also I get choppy video. How can I fix this?

Poor performance can be the result of lower bandwidth or slow connection speed. It can result in any or all of the following: delayed audio, audio that cuts out, audio that speeds up when bandwidth is restored, choppy video and disconnection from session.

If you are at home please make sure no other computers in the house are partaking in any high bandwidth activities such as streaming and or downloading large files. Also, with DSL and Cable Modems several households are connected to one network and that can also affect bandwidth. Ih you are using a dial up connection (56k) you may be limited to audio only.

You may also try to view the Connect presentation on Campus and see if you have any better results.

If you are convinced you are not having a Bandwidth issue you may want to look at your system you are using to view the Connect presentation. Connect doesn’t require much but it is always good to eliminate that as a possible issue. Please use the following url to check up on Connect system requirements. http://www.adobe.com/products/acrobatconnectpro/systemreqs/

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