The Ombuds Office provides several trainings. workshops, and presentations to assist in conflict resolution and mediation:
- Using Our Conflict Styles Wisely - (1-2 hours)
There are five basic styles of handling conflict: avoiding, accommodating, competing, collaborating, and compromising. A conflict style assessment is a useful tool in determining the conflict style in which a person predominately operates. We administer the assessment as well as discuss each style and how each is appropriate, given the type of conflict. Skills and strategies for managing conflict will be discussed. View our latest Brown Bag workshop on this topic for more information.
- Utilizing Mediation Skills in the Workplace - (1-2 hours)
The structure of mediation provides in opening communication can be utilized in many settings. The basic principles of mediation and its stages will be presented, and participants will have the opportunity to practice basic mediation skills.
- Teams: Utilizing Conflict Constructively - (1.5 -2 hours)
Research has shown that a certain amount of conflict is a positive component of group dynamics – but it must be managed. This workshop begins with an interactive exercise that demonstrates the benefits of teamwork. The participants will discuss what is beneficial, with respect to communication, for teamwork to be successful and how conflict needs to be managed. Skills and strategies for managing conflict will be discussed.
- DiSC Personality Assessments - (3-5 hours)
People behave differently…..each of us has developed a preferred way of interacting with people and completing tasks. The DiSC Classic Profile is used to improve performance, deal more effectively with conflict and value differences. As a result of the profile, you will be able to identify your behavioral style; understand how others interpret your actions; understand what motivates you in your relationships and find ways to maximize this motivation. Skills and strategies for managing conflict and different personality styles will be discussed.
- Applying Principled Negotiation to Workplace Conflicts - (2-3 hours)
This session will provide an opportunity for participants to learn and practice the four negotiation principles in the book Getting to Yes by Fisher and Ury.
- Conflict Management for Supervisors - (2-3.5 hours)
This workshop is for lead workers and individuals who supervise season employees, students, temporaries, and staff. The primary focus is diagnosing conflict and utilizing strategies for managing conflict. Topics of discussion include managing difficult conversations, bullying in the workplace, and diagnosing conflict-related roles for supervisors.
- Crucial Conversations - (16 hours - can be a two-day or split into sections) Do you ever hold back a differing opinion, hoping someone else will bring up the objection, but nobody does and your opinion goes unheard? Do you find yourself having to use strong debate tactics (using inflammatory language, speaking in absolutes, citing only supportive data, etc.) in order to win arguments at work? Or do you wonder how to deal with people who use these strong debate tactics? To learn how to deal with high-stakes conversations (where opinions vary and emotions run strong) using the skills of the world's best communicators, attend our next two-day Crucial Conversations Training. Classes now offered for the new year...please contact our office for more information.
- Bullying and Incivility in the Workplace - (2-4 hours) Considerable attention has been paid in recent years to bullying and incivility in the workplace. Academia is not exempt from this problem; in fact, academia possess many attributes that make it more susceptible to the issue. Many college and university personnel find responding to alleged or actual bullying behaviors and extremely difficult challenge. This workshop will help participants recognize incivility and bullying, identify options to respond to it, and discuss strategies to promote a respectful, non-bullying workplace. View our latest presentation from our Bullying & Incivility Brownbag for more information.
The Ombudsperson is available to speak at any organizational, faculty, staff, or student meetings of any size. Please contact our office and let us know when your next meeting is and we'll be happy to make a presentation.